Firestudio Project solid red light problem

  • Thread starter Thread starter somegeezer
  • Start date Start date
I am assuming this is a windows machine? what version of windows?
 
It's looking more like a firewire device problem in the computer, have you got any other firewire devices you could plug in to try out?

reload, yes I meant reinstall

Sorry I did not remember you said windows.

I am thinking that the best course of action may be to system restore the computer to a time before you loaded the Presonus drivers and initiated the device.

I don't know if you know how to do it but here is a guide anyway. I am using XP here at the moment so it could be slightly different but you should be able to follow.

Go to all programs (under the start menu) > accessories > System tools > System restore.

Select "restore my computer to an earlier time" By clicking on the calendar you should be able to find when you installed the presonus, if not go back to a point you know was before.

Click "next" and follow the instructions.


When it's all finished install the presonus again as if you are installing for the first time as per the instructions.

Alan.
 
witzendoz said:
It's looking more like a firewire device problem in the computer, have you got any other firewire devices you could plug in to try out?

reload, yes I meant reinstall

Sorry I did not remember you said windows.

I am thinking that the best course of action may be to system restore the computer to a time before you loaded the Presonus drivers and initiated the device.

I don't know if you know how to do it but here is a guide anyway. I am using XP here at the moment so it could be slightly different but you should be able to follow.

Go to all programs (under the start menu) > accessories > System tools > System restore.

Select "restore my computer to an earlier time" By clicking on the calendar you should be able to find when you installed the presonus, if not go back to a point you know was before.

Click "next" and follow the instructions.


When it's all finished install the presonus again as if you are installing for the first time as per the instructions.

Alan.
Click to expand...

I have no other firewire that will be any use to me. My laptop only has a 4 pin connection and my other computer is too old to handle it. Best bet if nothing works is to take it to a friend who uses the same interface and using it there, to at least make sure it's not the interface having a problem.

I shall try system restore. If that doesn't work, I'll put it down to my firewire port and try to test out the interface as soon as I can. I'll be back to update after the restore.
 
Well the bad new is, that the didn't work. The other bad news is, I'm thinking it may be the interface. It's obviously not even trying to sync and the only time it did was the first time I installed everything. So something has either broken my firewire port. Which has only ever been used once, by the interface... Or it is the interface, also managed to get working once.

I'm going to ask my friend who has the Firestudio Project and take it round and see if it works on his system. If it does, or even if it doesn't, but we manage to fix it somehow, then I'll try it again on my own computer. If not, I'll just have to ask for a replacement. This is one reason I love buying new. The warranties are so helpful those off-times that something manages to go wrong. =P

I'll also be able to test the mic I got from the same place once I've taken it to this friend. Because I've not yet been able to test it on my own system because of this problem.
 
You had it going once, right? And the blue light magically appeared.

When you did the system restore, then reinstalled the firestudio, I take it that this failed to give you a blue light, even once?

Does the firepod have a second firewire slot? Did you try that?

You might also like to go to the presonus site and download latest drivers (you may have done that already).
 
gecko zzed said:
You had it going once, right? And the blue light magically appeared.

When you did the system restore, then reinstalled the firestudio, I take it that this failed to give you a blue light, even once?

Does the firepod have a second firewire slot? Did you try that?

You might also like to go to the presonus site and download latest drivers (you may have done that already).
Click to expand...

Yes, the first time I ever installed Universal Control and rebooted and plugged in the Firestudio Project [not Firepod, sorry], it synced. It was flashing red and blue and then went solid blue. I even went on to use it to test some bass out on it and Studio One and it was fine.

The system restore I've just done, just completely solid red after doing the exact same thing I first did.

I have tried the 2nd firewire slot in the interface, but I believe they are both connected to each other anyway. As to add more interfaces together. I only have 1 firewire port on my computer though.

Latest drivers was one of the first things I tried, but the interface still didn't even try syncing [red and blue flashing], just a completely solid red light.

I've sent a message to my friend and hopefully he'll be cool with me taking it over to him and trying it out. So until then, there really isn't anything else I can think to do. If it still doesn't work after that, it will mean contacting the store I bought it from and having them replace it, or buying a new firewire hub.
 
You might want to try and uninstall the hardware instance of your firepod and force it to reinstall the drivers.
I'm not sure what version of Windows you are using, but under My Computer->Properties->Hardware Tab->Device Manager
Click the '+' next to Sound, Video and Game controllers. Select your firepod instance, right click and select uninstall.

Reboot your pc and it should detect the firepod and begin the driver install.

Good luck...
 
jaygee said:
You might want to try and uninstall the hardware instance of your firepod and force it to reinstall the drivers.
I'm not sure what version of Windows you are using, but under My Computer->Properties->Hardware Tab->Device Manager
Click the '+' next to Sound, Video and Game controllers. Select your firepod instance, right click and select uninstall.

Reboot your pc and it should detect the firepod and begin the driver install.

Good luck...
Click to expand...

The only think under sound, video and game controllers in the device manager is realtek and nVidia sound. My Firestudio isn't listen there. I can't find where it is listed. I'm running Windows 7 Ultimate 64-bit if that helps you.

Thanks, I'll need all the luck I can get at this rate.
 
Your Firestudio should absolutely be listed under Control Panel>Sound. If not, the driver has not been installed correctly somehow.
 
jimmys69 said:
Your Firestudio should absolutely be listed under Control Panel>Sound. If not, the driver has not been installed correctly somehow.
Click to expand...

It's definitely not there either. I thought it should be there too. Everything else is. Even down to my mouse and keyboard. I don't know how the driver could have installed fine and I'd been able to use it the first time, to it just plain not working at all though? Is there a way to reinstall it properly?
 
Try another firewire cable. If it's not being reported as a active audio device then no firewire connection has been established.
Since it worked prior to this, I'm guessing that the drivers are still installed.
 
jimmys69 said:
Your Firestudio should absolutely be listed under Control Panel>Sound. If not, the driver has not been installed correctly somehow.
Click to expand...

It might not if the device isn't connected. I know the device won't show in cubase if it's not actually connected even though the driver is installed.
 
jaygee said:
Try another firewire cable. If it's not being reported as a active audio device then no firewire connection has been established.
Since it worked prior to this, I'm guessing that the drivers are still installed.
Click to expand...

This ^^^^^ , also have you checked that the firewire card hasn't been knocked loose? (assuming it's a pci card). It's really too bad you don't have another firewire device to narrow this down to the FS.

The only other thing I can think of is to uninstall everything presonus and install from the original disk. I know sometimes the firmware has to match the driver version.
 
TetraFish said:
This ^^^^^ , also have you checked that the firewire card hasn't been knocked loose? (assuming it's a pci card). It's really too bad you don't have another firewire device to narrow this down to the FS.

The only other thing I can think of is to uninstall everything presonus and install from the original disk. I know sometimes the firmware has to match the driver version.
Click to expand...

It's on board mobo firewire. Gigabyte GA-H55M-USB3 - If that helps anything.
I have no other firewire cable at all. I could possibly plug it into another computer. If it recognises the device at least I'll know it's not the cable, and it could also tell me if my interface is even connecting. I don't see what could happen to a cable for it to only work once. I'd expect it to be either the port or the interface, which has a lot more things inside each other than could go wrong. Even a solder that isn't done quite right could be the problem. If it is the port, I will buy myself a PCI firewire hub to replace it.

I've already tried everything I can think of driver-wise, apart from completely reinstalling Windows. Which would be pointless. If I really do have it down to firewire or the interface. Possibly the cable, but least likely by a long shot.
 
Well, I tested it on my other computer. Still the solid red light and no attempt to sync. Not being recognised. So it's definitely down to the cable or interface and I'm definitely thinking interface. I may have to just give in and ask for a replacement. I'll feel awful if they find nothing wrong with it in the end though. >.<
 
Bring your firewire cable to a local pc shop and ask them to test it. If it's bad, I'm sure they will have another for you to purchase.
 
jaygee said:
Bring your firewire cable to a local pc shop and ask them to test it. If it's bad, I'm sure they will have another for you to purchase.
Click to expand...

I may get the guy I live with to test the cable. He's an electrician. I'm not sure if he has a tester small enough to get into the pins though. Next time I'm about the city, I may pick myself up another cable. Even if it does work, there's no harm in having a spare. But I'll have to send this one back on monday with the interface. So I should get a new one back with the new interface.

It's very rare things go wrong for me with computers. I've always managed to fix any problems up until this. =P
 
Well I've had no luck with anything. I really thank all you guys for helping out. Even got help of Presonus themselves with no luck. I've put in a request for a return shipping label and a replacement to be sent out from where I bought it from. I'm gonna be really pissed off at myself if I've done something wrong and end up doing it again though.
 
shenglu said:
It seems that if you are a new installation instructions, but PRESONUS already installed so you do not need to do this.This work for me, I had to use PRESONUS how the Firebox, and it is FireWire. When I have lost over a FireWire connection to the combustion chamber, I just do.
Click to expand...

Make sense, not does this.
 
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