6gun
New member
L-P said:
I'm sure your lawyer is sitting on the edge of his/her seat waiting to pursue such an injustice.
I'm sure your lawyer is sitting on the edge of his/her seat waiting to pursue such an injustice.
TheRockDoc
New member
macmoondoggie said:I do not believe we should be "boycotting" anyone based on the allegations of one customer. I have had nothing but good dealings with Carvin and plan on remaining a customer. I am not justifying their actions in this situation. But to go on a forum and proclaim a boycott because of a $20 misunderstanding with a company (any company) is absurd.
I NEVER called for a boycott...I only awarded them a very special year end prize. Others have made this about boycotting or not doing business with them. I only said that I didn't want to do business with them and the reason why. I never told anyone else not to. I'm sure someone will quote me if I did, and I'll take the egg on my face.
But I did call them doooooooshbags.
gbdweller said:
My friend, it was NEVER about the $20. I'm not sure why I haven't been able to express that clearly. Maybe apl can send this thread on to my old English professor for a critique
C
Chalz
New member
TheIllicitOne said:
I promise you, and everyone that reads this, there is no $3,000 Carvin guitar...the most expensive guitar you can buy from Carvin without any sale price (which there always is of some sort) is a CT6C (Carved top with floyd rose tremolo) that is completely decked out. That will set you back a hair over $1,800.
Honestly though, I find it really funny to read all the people talking about how rude Carvin sales and Service people are...I know all of them personally, and there are only 2 that might be considered rude, and not by their actions, but by the way they talk, and they way they phrase their sentences.
Like I said earlier, I really don't want to get in some sort of argument on the internet, but you all need to realize this:
There is not a single one of you reading this that knows what REALLY went on in all of these conversations between Doc and the associates at Carvin. I do, but like I have said previously, I don't want to go into that. I do not feel it is neccesary to do so.
What everyone really needs to look at here is Carvin's track record with dealing with orders that have had big problems. MGE80, a fellow who posted here earlier had a REALLY REALLY bad experience, rather, string of bad occurences with Carvin. He was ready to call it quits with Carvin, cancel his order, and never call again. Carvin called, made it right, and since then he has ordered 4(?) guitars and basses. That is not an irregular occurence. There is never a situation at Carvin in which an unhappy customer does not get help thrown at them, unless of course they really don't want it, but would rather have a reason to gripe.
At this point it really does seem that any fan of Carvin in general is unwelcome. I didn't come to start a fight, I had hoped to come to try and take the edge off a situation that was getting nasty. It seems the plan I had backfired, and people started throwing things in my face. I won't bother anyone with my presence here again.
I wish you all Happy Holidays, a Happy New Year, and many more of musical enjoyment.
Respectively and respectfully,
Charles
TheRockDoc
New member
Maybe the guitar was "listed" at $3000?
You know how companies can offer a list price and then discount against themselves- like Waffle House...
I still say that Carvin's are some of the nicest guitars available for the money. In fact, I said my 25 year old piece of shit basically covers all possible tonal combinations.
As for the self pity, save it for next year. The fact that you would 'defend' Carvin by explaining off the only thing that was a problem shows that you missed the point also. Let's all take a break and have nice holiday.
Maybe I'll throw a little party now that I've got an extra Jackson to go rub all over myself
Fans of Carvin guitars- all welcome. Fans of dickweeds that think customers don't matter even if it's only $20... the next bus leaves in 20 dol..I mean minutes
You know how companies can offer a list price and then discount against themselves- like Waffle House...
I still say that Carvin's are some of the nicest guitars available for the money. In fact, I said my 25 year old piece of shit basically covers all possible tonal combinations.
As for the self pity, save it for next year. The fact that you would 'defend' Carvin by explaining off the only thing that was a problem shows that you missed the point also. Let's all take a break and have nice holiday.
Maybe I'll throw a little party now that I've got an extra Jackson to go rub all over myself
Fans of Carvin guitars- all welcome. Fans of dickweeds that think customers don't matter even if it's only $20... the next bus leaves in 20 dol..I mean minutes
gbdweller
Structural Member
Charles,Chalz said:
By all means, do come back. Your 2 cents are just as valid as anyone elses. Especially if you had an inside track on the situation. People get angry and vent. Don't let that stop you from hanging with us. Besides, it would be nice to have a Carvin rep here to throw some inside advise around once in awhile.
gbdweller
Structural Member
TheRockDoc said:My friend, it was NEVER about the $20. I'm not sure why I haven't been able to express that clearly. Maybe apl can send this thread on to my old English professor for a critique
You've made it perfectly clear that you are upset with the way you were treated. However, you did mention the $20.00 quite a few times during the early stages of this thread. I do believe that Carvin should have made good on their quote. After all...it was only $20.00
M
mge80
New member
TheRockDoc said:
I see your intellect is shining through.
Everyone else on this thread who bought into your lies and half-truths just because you "said so" are evidently as bright as you are.
M
Metal Ist Krieg
New member
LOL. No, we're not only allowed to bash companies here. The point I made(that seemed to fly right past your head) is that the guys from carvin on this post are dicks. Its obvious. They're only backing up what he said instead of trying to difuse the situation. You can tell both representatives are assholes. Nuff said. If Carvin didn't blow, they'd have sent someone to the forum that didn't suck.apl said:
And L-P, Your whole argument is funny. Matter of fact, I can't believe anyone would take his "how may I screw you today" so literally.... Oh man, I promise I will be laughing at you for the rest of my life.
TheRockDoc
New member
Chalz said:
C'mon Chalz, you've GOT to do better than that. You can pierce the pinada later- just don't slither out, it's very unbecoming.
Ya know, I did mention the $20 quite a bit in the beginning, to demonstrate how meaningless the C-town reps attitude was.
I still think the point has been lost in the mud...
I see your intellect is shining through.
mge80 said:
The purpose of that statement is? Are you implying that because I didn't buy something new, that I had no right to customer service? As I said, I purchased a vintage Carvin guitar, and thought enough of it to bring it to Carvin to have it serviced. Amongst a million other little petty issues, the CS 'supervisor' was a ween, in turn creating an Mgood ween.
I don't see what your problem is with me...but then again, my intellect is apparantly quite dull.
__________________
TheRockDoc
New member
Metal Ist Krieg said:
You are a metal g-d, Krieg- I can hear the words coming right out of your mouth...and cumming in his *ROFLMAO*
There may be some unauthorized snoodling going on here- and I don't want any part of it. I'm starting to feel a bit like Tookie- even if I write children's books on customer service, I don't think I'll get clemency on this one
I'm sorry, I can't hold back the laughter anymore...*snort*
BigRay
New member
what is the darkest shit on guitar?
M
Metal Ist Krieg
New member
This is hilarious... no matter how simply and plainly someone makes a point... it is so often missed. I know it wasn't about the 20 dollars. It was about how THEY HANDLED the whole situation, and how THEY HANDLED 20 dollars was the icing on the cake... I've been on the phone with carvin before. They're rude. The funny thing is, any average joe can get on here and read what the carvinites wrote and see that they'd be problematic in dealing with customers. There are people actually on this thread trying to hang RocDoc out to dry because he didn't feel like tolerating being treated poorly by a major corperation? By the way... Carvin does make 3,000 dollar guitars, depending on finish/wood/electronics/hardware options, although I'm sure their list prices don't get that high. You can EASILY spend 5,000 dollars on a BC Rich. Conversely, you can walk away from the same shop with an 1,100$ guitar made by the same damned guy. Custom work is priced on difficulty of task and availability of materials. I could call Carvin right now and work up a quote for a guitar well into the thousands... At any rate, I personally regret asking RocDoc to send the guitar to them, because this could have been avoided if I had personally gotten on the phone with them and got them to talk me through what would cause such an odd problem. But, if I had have done that, people wouldn't be reminded that decent(not even good)customer service is becoming a rare commodity. America is becoming an embarrassment. We are a nation of idiot consumers. We work service and restaurant and maintenance jobs and blow our paychecks on shiney things. That's what americans do. May as well provide a good customer service experience for it. Is that really too much to ask?
~Idiot consumer.
~Idiot consumer.
Scottgman
Legend in Own Mind
You're right... but I do know what I've read in this thread. You, mgood, and L-P apparently are company representatives and your behavior on this message board is disgusting. It is simply amazing that company employees would come on a message board and attack a customer. It's appaling. I'll never buy from Carvin based on what has occured in this thread and that's too bad for Carvin because I'm a gear slut with disposable income!! LOL!Chalz said:
Scottgman
Legend in Own Mind
Sounds like the only help RockDoc got was a bunch of punk Carvin employees getting on the internet to argue with him...Chalz said:
M
Metal Ist Krieg
New member
Scottgman said:
Disposable Income? Aint it grand?!?! Hot. Dude, I love nothing more than blowing shitloads of cash on new gear. Problem is, I have no new gear(other than my endorsements -l-) and no cash... When I get new cash in hand,(that I can spend) I'm getting a brand-new drum kit.
M
Metal Ist Krieg
New member
I can't WAIT to get a new drum kit. Its all I want. Forget women, cars, etc... lol.
Jamal Bucket
New member
mge80 said:
and I SEE that your HOMEPAGE seems to be "www.carvin.com"...LMAO....i can see where you might not be able to see things equally...
M
macmoondoggie
New member
TheRockDoc said:I NEVER called for a boycott...I only awarded them a very special year end prize. Others have made this about boycotting or not doing business with them. I only said that I didn't want to do business with them and the reason why. I never told anyone else not to. I'm sure someone will quote me if I did, and I'll take the egg on my face.
But I did call them doooooooshbags.
My friend, it was NEVER about the $20. I'm not sure why I haven't been able to express that clearly. Maybe apl can send this thread on to my old English professor for a critique
I did not intend to misquote you. I saw a few "boycott Carvin" items in a few posts and mistakenly attributed them to you. My apologies.
C
Chalz
New member
Scottgman said:
L-P is neither an employee nor representative of the company. He is a long time Carvin player, one of whom has met and spoken on many occasions with most salesguys and service reps at Carvin.
Doc called Mgood out publicly by calling him names, and Mgood replied not to justify anything, but to try and prove insight into the situation at hand.
I am a bit suprised though, at one comment made towards me. I don't feel that at any point I attacked anyone on this board. If I came accross as such, much apologies, as that was the polar opposite of my intentions. I came here in hopes of diffusing a nasty situation that was brewing, however it seems my intentions were GREATLY misinterpereted. I consider myself a fairly easy-going guy, but sometimes it is hard to portray emotion and such over the internet.
Now, due to confidentiality issues, I cannot and will not describe details of what happened. Even if the above stated conf. issues were non-existant, I still would NEVER think of talking about them on a public forum. Bringing them up in depth would become, for lack of a better phrase, a peeing match...and that is exactly what I am trying to avoid here.
Yet again, I am sorry you feel disserviced by Carvin, Doc. For all those still currently thinking of calling and ordering from Carvin, know that issues that are being described are not the norm for Carvin. Customer Service employees are not rude by any means. A Carvin Service Rep will go out of their way to make a situation right any day of the week, but don't expect to be treated like a king if you plan to yell, scream and curse at the people who are there to help. Even if you do that, though, you will still get service, but as my Great-Grandfather once said, "Expect the best of people, and you will most often get the best."
At Carvin we provide some of the best service in the industry, but I don't know any CSR at any company who will cater kindly to people who are yelling and screaming and being irrational while they are trying to help. Carvin is not perfect, no company is, but when there is a problem we have no problem going out of our way to fix it. (By no means am I putting forth a notion that Doc was cursing and screaming, and I don't want to make it seem like I am.)
Doc, I hope very much that you enjoy the fantastic Double-neck that you have. I would hate to know that you thought of a nasty situation every time you picked up such a wonderful instrument. Now, I honestly think that to go any further, it would be best to discuss more in private, such as emails. I don't want to seem like I trying to hide conversation, but without the peanut gallery (no offense, Peanuts
) it will be easier to discuss things. If you would like, I can private message you my email. At any rate...Enjoy your gear, play well, and most importantly, have fun!
~Charles
apl
Stand Up Comity
TheRockDoc said:LMAO- call APL first and see if he knows anyone there...
My nephew-in-law.