The "BlowMeAndKissMyAss" 2005 Award goes to

  • Thread starter Thread starter TheRockDoc
  • Start date Start date
I based my negative opinion of carvin on Mike Good coming here and admitting that he took things personally. Anyone who represents a company and deals with the public should know better. I don't see how that is up for debate. Does someone think that he, as a representative of Carvin, did them any "Good" at all?

My first post on the subject was on the other thread when I wondered why he just didn't take it to a luthier to get the work done rather than try and deal with the factory in the first place.

I like to understand things. It frustrates me to not have a grasp of why people act the way they do. I understand why doc was mad. I understand why mgood came on here and accidentally made himself look like a dick. I can fathom why another carvin employee would sign up to this forum to create the illusion of public support for themselves. But, for the life of me, I can't figure out why APL has such a hardon for Carvin and would not stand with consumers in matters of customer satisfaction. Does the carvin corporation publicly support the war in iraq, the unborn, the evangelical cause or dubya himself? Please, please tell me. I must know! Maybe he just hates sally field.

Solidarity, baby!
 
L-P said:
But they cannot make up stories about conversations they have with that company in order to sway public opinion against that company. Please re-read what TRD wrote but do it from the perspective of the CEO of a company, not a customer. Think to yourself and then ask yourself, would you hire a person that spoke to a customer the way it was depicted here. You will quickly see that what TRD wrote is in fact slanderous and a flat out lie.

I am not saying that he had a conversation with the CSR. I am sure he did, but to say... "Hi, this is ___ how may I f^&* you today?", and, "Well maybe I can screw you on that" is just plain slanderous. I know that if this was me he was talking about, I'd be at my lawyers office so fast it wouldn't even be funny.
Click to expand...

This is not a serious reply, is it?

NO, of course the guy didn't say f^&*-
Then again, for you to think that was a verbatim transcription, I'd have to say f^&* to you. Of course, you'd have a hard time convincing your lawyer, after reading your reply, that...well...

Immaturely yours...

So anyway, UPS apparantly has not picked up the package, even though it was scheduled to be picked up 2 days ago. When I called UPS, they said it had been picked up. This doesn't surprise me if it's UPS... but I'll find out shortly.
 
I wouldn't be too quick to take legal advice from someone that can barely spell, let alone edited thier post for spelling.

Weak.
 
TheRockDoc said:
So anyway, UPS apparantly has not picked up the package, even though it was scheduled to be picked up 2 days ago. When I called UPS, they said it had been picked up. This doesn't surprise me if it's UPS... but I'll find out shortly.
Click to expand...

Dude, if you're gonna start a "Trash UPS" thread, I'm in. Fight the power!
 
L-P said:
I know that if this was me he was talking about, I'd be at my lawyers office so fast it wouldn't even be funny.
Click to expand...

Well now...You are just a real cool guy then!!
It's upstanding citizen's like yourself that ensure that things in the world are as they should be! Things like:
- I know that my coffee from McDonalds is HOT - because it says so on the cup!!
Good job!!
Todd
 
It appears that some of us could use some education concerning the difference between slander and parody....

Eric
 
cephus said:
Dude, if you're gonna start a "Trash UPS" thread, I'm in. Fight the power!
Click to expand...

LMAO- call APL first and see if he knows anyone there... :eek:
 
cephus said:
I guess it always surprises me when folks are so geeked about the brand of equipment they buy that they are willing to speak up on behalf of said corporation when someone gripes about the product or service.
.
Click to expand...

Why does that loyalty surprise you? This thread was started by someone who was so into music he bought a 25 year old doubleneck guitar, after all, and it meant something to him that it was maybe owned by Gregg Allman. And in part was angry because all that meant nothing to someone else. He deals with real rock stars in his normal life, according to him, and still has stars in his eyes about music. Why would you think an average Joe wouldn't be the same way, or even more so, and be very loyal to a company he likes? Everyone has their fantasies.

Geeks and being "geeked"-

This forum was started by geeks, people so geeked that they started a website for dreamers, which has tens of thousands of geek posters looking for a slice of the scene, and is going on six years old. Producas, two-handed tappers, folkies, emo dorks, hopeful Roger Nichols, etc. It reminds me of a Star Trek convention, sort of. I mean that in a good way. A bunch of freaks drawn together by a common love, and rabidly loyal or hateful to things, depending on their point of view.

I come from the other side, I guess. I'm surprised that people get so into things that they think everyone is into their stuff as they are, or should be if they aren't. I've always been into old things, cars, amps, guitars, radios, and learned a long time ago that I needed to find people that shared my enthusiasm, and not to get disappointed when some didn't. I would never call Fender about my 1950 Deluxe, which means tons to me, and was played for a night by a Pretty Famous Bluesman, who said "Sweet amp.", right before he said "Did you want something else, kid? No? Get out of here, then." So much for me and my hero bonding over the blues, and him being thankful for me helping him out. Didn't he see we were soul brothers now, me loaning him my amp forged a bond between us, that we were united on our journey of the blues life? :rolleyes:


ps- These Carvin guys seem like complete tools, rockdoc.
 
ok, so let's get this straight:

-you decide to send a discontinued guitar all the way across the country to get serviced where it was manufactured instead of finding someone to do it locally and save a bunch on shipping. :confused:

-you call up to check on the return shipping cost, and they say they made a mistake and it would cost more. Instead of saying "well that does make sense that it would cost more" you decide to be a douchebag about it and expect them to "blowyouandkissyourass" instead... They made an honest mistake. Maybe they didn't remember that your guitar was a doubleneck, who knows. People make mistakes, but I guess you're unforgiving. I wonder how much you bitched and moaned last time you got a traffic ticket. :D

I hate high-pressure sales people, but I hate high-pressure customers just as much. People that walk around and expect everyone to bend over backwards because they feel like everyone should bown down and worship them and their infantile antics.

-then you come and post it here on a public forum and pretend that everyone who has had GOOD dealings with a company must be deluded. I don't get why people who feel they have been screwed over feel the need to go on any forum they can get on, harmony central, etc, and blast whatever they are pissed off at.
 
apl said:
And somewhere someone said something about they said it's cheaper to build a new one than to fix it, and threw out a $100 figure. Management 101 tells you that there is a lot of cost involved in handling the merchandise that needs to be repaired.
Click to expand...
there's also a lot of cost dealing with UPS and shipping insurance. i've had people with stuff damaged/lost in UPS, and most people just say "good luck" because most likely you're not gonna see it again.

What was meant is that ultimately it's cheaper in the long run to just build a new one than to try to deal with getting insurance reimbursement from UPS. Not the materials but the MAN HOURS it takes. Someone's gotta handle the claim, and that is someone who is being kept from doing anything else while it happens.
 
Zaphod B said:
The point you are missing, and that the original service tech missed, is that you could have bought a bucketful of goodwill and beneficial reputation for your company for the measly price of $20.
Click to expand...
I would disagree wholeheartedly with this sentiment. Some people are given an inch and take a mile. I think this is possibly such an example.

And now of course you're all like sharks trying to see who can rip the most holes in someone. :rolleyes:
 
lotta newbies with no post count in this thread all of a sudden........

interesting...
 
daveyboy37 said:
ok, so let's get this straight:

-you decide to send a discontinued guitar all the way across the country to get serviced where it was manufactured instead of finding someone to do it locally and save a bunch on shipping. :confused:
Click to expand...

Correct... if you read the posts, you'd see that I had my local guy, who is OUTSTANDING, feel that there were a few issues that would be best dealt with by the factory.

daveyboy37 said:
-you call up to check on the return shipping cost, and they say they made a mistake and it would cost more. Instead of saying "well that does make sense that it would cost more" you decide to be a douchebag about it and expect them to "blowyouandkissyourass" instead... They made an honest mistake. Maybe they didn't remember that your guitar was a doubleneck, who knows. People make mistakes, but I guess you're unforgiving. I wonder how much you bitched and moaned last time you got a traffic ticket. :D
Click to expand...

That is correct. I was a douchebag to both guys I spoke with...AFTER their guys were so ruffled by the fact that I wanted them to honor the quote. AFTER they were insulted that I would want to get a dispute resolved to my satisfaction...That is different than their being dooooooooshbags

daveyboy37 said:
I hate high-pressure sales people, but I hate high-pressure customers just as much. People that walk around and expect everyone to bend over backwards because they feel like everyone should bown down and worship them and their infantile antics.

-then you come and post it here on a public forum and pretend that everyone who has had GOOD dealings with a company must be deluded. I don't get why people who feel they have been screwed over feel the need to go on any forum they can get on, harmony central, etc, and blast whatever they are pissed off at.
Click to expand...

3 for 3 sparky... but you still think it's about the $20... and so you have again shown why this post is an important one. You think because a model is discontinued, the manufacturer should perform service, or isn't the best possible choice?

Jeez, they offer tutoring for GED's now... I'll front you the $20 I saved on shipping for your first session
 
gbondo9 said:
lotta newbies with no post count in this thread all of a sudden........

interesting...
Click to expand...
the freakin trombone forum that I usually do most of my posting at is down while they upgrade to some newer integrated "community" software for the forum and everything else. I need to post something, and I had read some posts here before, so here I am.

I tend to post something on the order of 40-80 posts in an hour or two so look out. :p
 
TheRockDoc said:
Correct... if you read the posts, you'd see that I had my local guy, who is OUTSTANDING, feel that there were a few issues that would be best dealt with by the factory.
Click to expand...

Unfortunately, you made the mistaken assumption that the average newbie to the forum actually reads and tries to comprehend a thread before putting his/her $0.002 in.

On the other hand, what do you want? He's a trombone player. At least he's not a Carvin plant like some other newbies posting here here :D

Jeez, they offer tutoring for GED's now... I'll front you the $20 I saved on shipping for your first session
Click to expand...
Priceless :D
 
Well if Carvin is doing that, they could learn something by reading my last post -- assuming they can read in the first place.

Whatever I think about the way people gave in to anger here, there is no reason to trash rockdoc the way LP or whoever he is did. That's just sad. So Mike, get back to the point of my post and make the call, if you have the guts to do it. And RD, if you ever get that call, don't blow it again.
 
I've been enjoying this thread for awhile now. It's better than "Days of Our Lives" and now that "The Apprentice" is over I need some entertainment. ;)

I think the bottom line of this entire story is...Sometimes, people have a bad day and act or react in ways they don't intend. Unfortunately, you can't take it back once it's said. I can't comment on intentions or accuracy of the accounts given because I wasn't there but I'd like to offer my opinion:

Doc. It's $20.00. If you were purchasing a guitar from them and they mistakenly quoted you a price of $79.00 instead of $799.00, would you have attempted to hold them to their mistake? Probably not...and that would have been a $720.00 savings. Mistakes happen. From your account, it does sound like you were treated poorly, but again, it's $20.00 .

Carvin. It's $20.00 . If you had quoted a customer a price of $79.00 for a guitar that you were selling for $799.00, would you have honored your quote? Of course not. However, it sounds like Mike (if he even truly exists, he hasn't posted in awhile) may have cost Carvin quite a bit of money in future sales. It would have made much more sense to honor the original shipping quote and may have resulted in a thread being posted here with the exact opposite tone of this one. Cheap advertising if you ask me. It's $20.00

Just wanted to add my 2 pennies. Now I'm off to watch my "The Apprentice" tapes. :rolleyes:
 
This is the same reason I never ordered from carvin. I had cash in hand, all my options written down, and I called them up. Those motherfuckers were VERY VERY rude to me when I was about to order a $3000 guitar!!!! How stupid can you get? I have not heard very good things about their customer service. Anyways, fuck carvin, I am now enjoying my Caparison Horus for HALF the cost INCLUDING SHIPPING AND A CASE!
 
I do not believe we should be "boycotting" anyone based on the allegations of one customer. I have had nothing but good dealings with Carvin and plan on remaining a customer. I am not justifying their actions in this situation. But to go on a forum and proclaim a boycott because of a $20 misunderstanding with a company (any company) is absurd.
:(
 
You must log in or register to reply here.
Back
Top