apl
Stand Up Comity
Metal Ist Krieg said:
How's that, MIK? Are we only allowed to bash companies here?
How's that, MIK? Are we only allowed to bash companies here?
stetto
Left Unattended
I get surprised by instrument and electronics company personnel all the time. I called Bartolini once to order a stock Jazz Bass PU and Pat B. sat on the phone with me for over an hour discussing what I needed--They "wound" up winding me a custom pickup at no extra charge!! And I'm just Joe-off-the-street...I've had similar good experiences with Fostex and a few others...
...What turns my red light on is an outfit that sells a product virtually exclusively by phone and internet, unless you live in CA...I'd think that you'd want impeccable service and communication skills. In a "service-oriented-society" we expect service, but that's become the exception, to the point where we aren't expecting it anymore, so employers no longer stress it to their counterpeople and phone donkeys.
With competition the way it is these days you'd think that these outfits would know that personable service is an advantage..."WE" can go elsewhere, and will...
...Guess I'll have to do a search for a "customer service poll" thread...Save me some time shopping...
Eric
...What turns my red light on is an outfit that sells a product virtually exclusively by phone and internet, unless you live in CA...I'd think that you'd want impeccable service and communication skills. In a "service-oriented-society" we expect service, but that's become the exception, to the point where we aren't expecting it anymore, so employers no longer stress it to their counterpeople and phone donkeys.
With competition the way it is these days you'd think that these outfits would know that personable service is an advantage..."WE" can go elsewhere, and will...
...Guess I'll have to do a search for a "customer service poll" thread...Save me some time shopping...
Eric
legionserial
New member
TheRockDoc said:
See what ever Mike from Carvin said in his own defence, he cannot excuse or justify this.
I have been working in customer service for years, and you do not hang up on a customer. Not without warning anyway. You can say 'I'm sorry sir but if you are going to continue in this manner I will have to terminate this call' or something (which they would really have no grounds to do anyway), and then hang up if things get out of hand, but you don't hang up, especially when some kind of agreement has been reached.
I have never seen anything like this in all my life, and if I was the guys boss I would have at least had him in disciplinary if not fired the b*stard on the spot.
apl
Stand Up Comity
Perhaps Chalz is a Carvin executive who has moved Mike out of Public Relations, if not Customer Service.
TheRockDoc
New member
Track Rat said:
I don' tknow who Chalz is, but I find his comments very interesting.
Carvin is one of the few companies, I am coming to find out, that take in repairs for their own out of warranty instruments. A friend of mine has a favorite story about a Martin that he sent back to Nazareth and they were amazing- but that was a long time ago.
I also find it interesting, that the original point of the story, and the title, is much more about what Krieg's unsolicited comments are- just because everyone else sucks, doesn't mean that when you suck less that you deserve a pat on the back. I originally got this guitar because it was a dream of mine since I was about 17...to find one exactly the way I wanted it and actually be able to get it was a dream come true. The fact that Carvin ooozed more pus than love when I contacted them was disheartening more on a personal level than on a strictly business level, but the fact that they treated a customer who actually DID have that kind of feeling for the company and the product like they did, made me wonder how they might treat someone who actually didn't like them.
No- not for 'jilted lover' points. Business man...business.
*Start the music*
I have been in and around performing arts for almost 30 years. I decided to incorporate other things in my life because I got to a point where I refused to stake my future on the kind of people who apparantly, after being NeverWasBeens in music found 'Solace in San Diego'... the music store dweebs that judged you before the cash dropped because you didn't have the right hair or enough piercings. If you've ever been to a place like 48th Street in NYC, you know from what I speak of. (Incidentally, when I walked down the block to the Mesa Boogie store after my 1 hour repair ticket write up at the Big C, the guy was so outstanding there, even though I had no intention of buying AT THAT TIME, I have sinced played and am lending strong consideration to a few Recs and Stilletto's that I like and will likely call in the next year to get one. In the past, I have always considered The Big C as way more value for the dollar than Boogie. I understand now what the difference is...
These guys (The Big C), as should all the other companies be held up to a standard where it's more than just blowing out of there at the end of a day, and blowing smoke up people's asses. Just because it's musical instruments and not real estate doesn't excuse a guy from being a ween. People just shouldn't tolerate that crap even at a McDonald's.
I think this thread is ready to die. But the original point should be well taken. This is not a fan club blog. This website has a diverse group of performers and players who potentially can share great things with each other. Many of you may have been a step away from being a big name endorsee (that never would have gotten hung up on). Many, had it not been for an Mgood at a radio station or in your old band, might be on tour right now with millionss of records sold. If it had not been for an Mgood's psychological baggage about a friggin $20 customer issue, you might have had better instruments to play- or your original choice- instead of dealing with all the things you guys talk about in your retail experiences. It takes time out of our lives, and I hope you up your standards from here on in.
*Soapbox closed*
Patting myself on the back... and passing the tissues around to dab the moist eyes in the room
Treeline
New member
So far, nobody has the courage to answer my question - on either side of the issue. It doesn't matter who was right. And more justification for the mutual tantrums we all been served just doesn't mean squat to anyone living in the real world.
So here is in words of few syllables:
Wake up, fools.
Call each other up on the phone.
Check your immense egos for a moment.
Admit to each other that this is not how you want to live.
Agree to put this amazingly stupid argument behind you.
THEN let the thread and all the crap it's engendered
die together with a nice fat wooden stake.
Jeez. I gotta do everything around here.
So here is in words of few syllables:
Wake up, fools.
Call each other up on the phone.
Check your immense egos for a moment.
Admit to each other that this is not how you want to live.
Agree to put this amazingly stupid argument behind you.
THEN let the thread and all the crap it's engendered
die together with a nice fat wooden stake.
Jeez. I gotta do everything around here.
TheRockDoc
New member
apl said:
much closer to the bottom...
"Compare this 1981 koa DN612 to the one above."
TheRockDoc
New member
Treeline said:So far, nobody has the courage to answer my question - on either side of the issue. It doesn't matter who was right. And more justification for the mutual tantrums we all been served just doesn't mean squat to anyone living in the real world.
So here is in words of few syllables:
Wake up, fools.
Call each other up on the phone.
Check your immense egos for a moment.
Admit to each other that this is not how you want to live.
Agree to put this amazingly stupid argument behind you.
THEN let the thread and all the crap it's engendered
die together with a nice fat wooden stake.
Jeez. I gotta do everything around here.
I think these are excellent song lyrics...It just has nothing to do with Carvin. Maybe we should talk about writing together
Treeline
New member
Thanks!
I'd be privileged to do that, but I gotta warn you that I've turned out more bad, crappy song lyrics than you could ever believe. My stuff is so bad the paper it's written on won't even burn. What's that quote Scrubs uses - "That was so bad I think you gave me cancer!"
I write for a living but I've never, never been able to pull a song lyric together. There's always too much duct tape in the way.
So PM me, Bro - after you call Mike - and maybe we can collaborate on something.
I'd be privileged to do that, but I gotta warn you that I've turned out more bad, crappy song lyrics than you could ever believe. My stuff is so bad the paper it's written on won't even burn. What's that quote Scrubs uses - "That was so bad I think you gave me cancer!"
I write for a living but I've never, never been able to pull a song lyric together. There's always too much duct tape in the way.
So PM me, Bro - after you call Mike - and maybe we can collaborate on something.
Monsoon
New member
Screw-ups will happen. With any company. It's how they handle them that is important. Check out how Seymour Duncan handled a very rare screw-up:
http://www.seymourduncan.com/forum/showthread.php?t=59532&page=2
Very last post. I was impressed, and even though there was a screw-up, I came away feeling even better about the company after reading that.
http://www.seymourduncan.com/forum/showthread.php?t=59532&page=2
Very last post. I was impressed, and even though there was a screw-up, I came away feeling even better about the company after reading that.
apl
Stand Up Comity
There are lots of stories like that in Carvin related forums as well.
L
L-P
New member
Hey TheRockDoc, I see you have only been here a very short time. So you must have remembered this phrase when you registered:
"By clicking the Agree button, you warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws."
I see that you and your friends have violated four of these; obscene, vulgar, hateful, and threatening. Just the title of the thread : The "BlowMeAndKissMyAss" 2005 Award goes to violates the rules. What do you have to say in your defense?
Now, just look at the start of this thread.
Now in my book, this guy flat out lies about his conversation with Carvin. And what is really sad is the number of people here that fall for it.
What we have here is the classic case of Corporate Monster Devours Weak Customer. Sad, but it happens all the time. However, I can say that what TheRockDoc has done is taken this way to the hilt. He has fine acting talents that should be presented with a Day Time Drama award.
This is really sad. TheRockDoc, for a 40 year old, you have a serious maturity issue.
"By clicking the Agree button, you warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws."
I see that you and your friends have violated four of these; obscene, vulgar, hateful, and threatening. Just the title of the thread : The "BlowMeAndKissMyAss" 2005 Award goes to violates the rules. What do you have to say in your defense?
Now, just look at the start of this thread.
TheRockDoc said:
Now in my book, this guy flat out lies about his conversation with Carvin. And what is really sad is the number of people here that fall for it.
What we have here is the classic case of Corporate Monster Devours Weak Customer. Sad, but it happens all the time. However, I can say that what TheRockDoc has done is taken this way to the hilt. He has fine acting talents that should be presented with a Day Time Drama award.
This is really sad. TheRockDoc, for a 40 year old, you have a serious maturity issue.
Monsoon
New member
apl said:
I'm sure there are. I just wish mgood had brought that with him when he first posted - would have shut this thread right down (is all I'm saying).
cephus
Slow Children Playing
I guess it always surprises me when folks are so geeked about the brand of equipment they buy that they are willing to speak up on behalf of said corporation when someone gripes about the product or service.
We are all consumers and that is the team you should be on. This isn't about carvins being crap or the company being a bunch of pootyheads. This is about a guy on the phone thinking that one dissatisfied customer is no skin off his nose. Obviously, there are plenty of people who read this and would rather not do business in that kind of environment.
Sure if you call fender, you are gonna get phone prompts out the yin yang and never be able to get any kind of service like the doc expected. But carvin isn't fender. They have always sold themselves as the everyman's musical equipment company. There is reason to expect a little more folksiness from them.
Whoever Mike Good is, he surely doesn't have any business being in a position of talking to the public. He easily could have talked doc off the ledge. He just took it all personally and came off like a chong, even as he logged on here to try and shove the poop back in the horse.
It may have cost his company a few dollars in sales since doc told us of the crap he went through. Maybe not. I suspect that most people that said they wouldn't buy from carvin now never would have anyway.
I hate to be norma rae, but a single consumer is powerless against a vendor. A forum like this allows us to unite and tell Mike Good's successor that you better not treat people like shit on the phone or it may come back to bite you in the ass.
We are all consumers and that is the team you should be on. This isn't about carvins being crap or the company being a bunch of pootyheads. This is about a guy on the phone thinking that one dissatisfied customer is no skin off his nose. Obviously, there are plenty of people who read this and would rather not do business in that kind of environment.
Sure if you call fender, you are gonna get phone prompts out the yin yang and never be able to get any kind of service like the doc expected. But carvin isn't fender. They have always sold themselves as the everyman's musical equipment company. There is reason to expect a little more folksiness from them.
Whoever Mike Good is, he surely doesn't have any business being in a position of talking to the public. He easily could have talked doc off the ledge. He just took it all personally and came off like a chong, even as he logged on here to try and shove the poop back in the horse.
It may have cost his company a few dollars in sales since doc told us of the crap he went through. Maybe not. I suspect that most people that said they wouldn't buy from carvin now never would have anyway.
I hate to be norma rae, but a single consumer is powerless against a vendor. A forum like this allows us to unite and tell Mike Good's successor that you better not treat people like shit on the phone or it may come back to bite you in the ass.
apl
Stand Up Comity
cephus said:
Sez who???
L
L-P
New member
People treathen corporations all the time. It is usless most of the time thought. But once in awhile, it works. In this case, TRD lied to generate a negative campain against a corporation. That is the same as saying that TRD lied about cephus in order to turn everyone against him. In legal terms that is slander. This is no different. TRD and a few of the people on this BBS could be taken to court and charged with intent to cause financial damages against a corporation.
People are allowed to gripe about products and services any time they want. That is how products and services get better. But they cannot make up stories about conversations they have with that company in order to sway public opinion against that company. Please re-read what TRD wrote but do it from the perspective of the CEO of a company, not a customer. Think to yourself and then ask yourself, would you hire a person that spoke to a customer the way it was depicted here. You will quickly see that what TRD wrote is in fact slanderous and a flat out lie.
I am not saying that he had a conversation with the CSR. I am sure he did, but to say... "Hi, this is ___ how may I f^&* you today?", and, "Well maybe I can screw you on that" is just plain slanderous. I know that if this was me he was talking about, I'd be at my lawyers office so fast it wouldn't even be funny. There is too much of this going around and it actually needs to stop.
No company in the world would ever, ever talk like that to a customer. Now, tell me, list all the companies that have spoken to you in that manner. But be careful, if you do not have an exact transcript of the conversation from a tape recording, then you are liable for slander.
Think about that for a minute.
People are allowed to gripe about products and services any time they want. That is how products and services get better. But they cannot make up stories about conversations they have with that company in order to sway public opinion against that company. Please re-read what TRD wrote but do it from the perspective of the CEO of a company, not a customer. Think to yourself and then ask yourself, would you hire a person that spoke to a customer the way it was depicted here. You will quickly see that what TRD wrote is in fact slanderous and a flat out lie.
I am not saying that he had a conversation with the CSR. I am sure he did, but to say... "Hi, this is ___ how may I f^&* you today?", and, "Well maybe I can screw you on that" is just plain slanderous. I know that if this was me he was talking about, I'd be at my lawyers office so fast it wouldn't even be funny. There is too much of this going around and it actually needs to stop.
No company in the world would ever, ever talk like that to a customer. Now, tell me, list all the companies that have spoken to you in that manner. But be careful, if you do not have an exact transcript of the conversation from a tape recording, then you are liable for slander.
Think about that for a minute.
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fraserhutch
Flypaper for freaks
L-P said:
And who the heck are YOU???? You with ONE post coming in and criticizing someone else?
Go away, Carvin Lackey.
fraserhutch
Flypaper for freaks
L-P said:
Actually, it probably is you. Go away
warrengtype
New member
L-P said:
Oh for crying out loud.
No one at all is falling for any lie. Anyone can see that he was adding in his own thoughts AFTER THE FACT.
Seriously, did you really think anyone here thought the representative actually said "how may I screw you today"? Please tell me you didn't. Please.