The "BlowMeAndKissMyAss" 2005 Award goes to

  • Thread starter Thread starter TheRockDoc
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Hey mgood...

You're an ass-clown! I cannot believe you came here to pick a fight. I wasn't even involved and now I'm pissed off about this situation. Based on your posts here, I understand why RockDoc is angry and I don't blame him a bit.

Carvin just lost any of my potential future business because of this sad display of customer service. Too many other options in the music gear world to put up with this kind of crap.
 
How do we know this guy Mike really works for Carvin? It could be some numnuts just messing around.
What's your telephone number, Mike from Carvin?
 
Scottgman said:
Hey mgood...

You're an ass-clown! I cannot believe you came here to pick a fight. I wasn't even involved and now I'm pissed off about this situation. Based on your posts here, I understand why RockDoc is angry and I don't blame him a bit.
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I don't really blame mgood, either. It seems like an honest mistake, blown out of proportion by both sides.

If the guy who fielded the call had the authority to cover the mistake, this would have ended right there. If Rockdoc had been able to see that it was an honest mistake, it would have ended.
 
sajs said:
How do we know this guy Mike really works for Carvin? It could be some numnuts just messing around.
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Could be. He sure is making Carvin look bad. Maybe it's someone who has it out for the company. I can't think Carvin would intentionally send someone here for the purpose of making the company look like a bunch of petty assholes, which is what "Mike" is doing.
 
Good job, Mike from Carvin. Just by your posts here, you've already cost your company at least one sale that would have been about $1,500. I HAD been looking at getting an LB70W with a couple of hundred dollars worth of options, but now I'll be looking at your competitors instead. There's no way in hell that I'm ever going to buy anything from a company employing people with such shitty attitudes as yours.

mgood said:
I was absolutely unwilling to agree to that price while on the phone. I will not be pushed or bullied into giving a special price.
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Giving a special price? It had already been given! All you should have done at that point was honor the price that had already been sent to him. Sure maybe y'all made a mistake...but the rule is ALWAYS that the person who makes the mistake pays for it.

mgood said:
So you're saying that whoever yells the loudest should get the best deal? That may actually make good business sense, but it offends me personally.
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Someone needs to send you back to employee school boy... Unless you are in the upper management at Carvin (which I doubt, since you were having to "work out" a $20 dispute), then I'm missing the part where you think you have any right to put your personal peeves above the reputation of the company.

Carvin can now go screw themselves for all that I care. I'm not going to buy a bass from them, and I'm going to make sure that everyone else I hear of who is looking to buy a bass or guitar knows about this whole fiasco.
 
nkjanssen said:
Could be. He sure is making Carvin look bad. Maybe it's someone who has it out for the company. I can't think Carvin would intentionally send someone here for the purpose of making the company look like a bunch of petty assholes, which is what "Mike" is doing.
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Maybe because APL said he sent the link to someone connected?
 
A "testimonial" re:customer service...I'm a painting contractor by day, and I can tell you in NO uncertain terms that the customer is abo-so-lutely in charge in the minutia. I can't tell you how many times I have given away extras and had that return in customer referrals...Little things are the seeds of good business, and customers remember the details, good AND bad.

I know that this has been said, but I don't think it can be said enough...

..Besides, if anyone happens to check how much traffic goes through this site at any given moment of the day, they'd know that HR.com is WordOfMouth Central...

Good luck on future endeavors...

Eric
 
RockDoc,

You buy a 25 year old USED piece of crap and expect Carvin to bow to your every whim and fix it?

People are just laughing at you. Carvin will get along just fine without you and your kind. They always have and they always will. People who just talk sh!t, expect the world, and buy nothing. Who needs ya, pal??

You obviously don't know sh!t from shinola and the people here who are buying into your crap are just as stupid as you. Get a clue. All of you.

And no, I don't work for Carvin. I just know idiots when I see 'em.

Enjoy your holiday, putz.
 
mgood said:
I was absolutely unwilling to agree to that price while on the phone. I will not be pushed or bullied into giving a special price. The squeaky wheel does not get the grease from me.
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You're putting your own ego before the company. You should probably find a new line of work because you won't do well in customer service.

He was quoted a price, you have to honor that. Bottom line. Doesn't matter if he was being a jerk, or yelling at you, or whatever. If it's Carvin's policy to change the deal anytime they see fit then I will not buy from them.

And yes, the customer is always right. Within reason, of course. And this was WELL within reason.
 
I'm very surprised, give the sensitive nature of my concerns, that APL would have forwarded this on at this time. I guess I now know what's up certain people here. So much for 'community'.

In any event, the pickup is scheduled for today. The shipping charge would have been within a buck or two of what Carving wanted to charge me... with the insurance, it cost less than $10 to get it covered for $2000

UPS, however, laughted when I said that they wouldn't provide insurance. All they had to do, apparantly was include it in the shipping info- I would have paid for it. The UPS rep wanted to know why I thought they wouldn't do it... :rolleyes:
 
mge80 said:
RockDoc,

You buy a 25 year old USED piece of crap and expect Carvin to bow to your every whim and fix it?

People are just laughing at you. Carvin will get along just fine without you and your kind. They always have and they always will. People who just talk sh!t, expect the world, and buy nothing. Who needs ya, pal??

You obviously don't know sh!t from shinola and the people here who are buying into your crap are just as stupid as you. Get a clue. All of you.

And no, I don't work for Carvin. I just know idiots when I see 'em.

Enjoy your holiday, putz.
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Thank you. I now understand everything much better.

I didn't know my post was about a 25 year old piece of crap. I think Carvin might differ on that a bit. The guitar essentially creats any and all sounds in all possible combinations.

Funny, I don't recall buying nothing. I thought I bought a very nice guitar and respected it and the manufacturer enought to essentially fly it across the country to hand it over to them personally to fix it up.

"The guitar is in very nice shape- especially considering its age" quote- the main tech at Carvin.

Putz... (you've gotta be kidding me)
 
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This thread has been fascinating in several ways.

FWIW I don't think it was inappropriate for apl to let Carvin know about this thread. One would have hoped though that they would have been better represented.

Tim
 
Timothy Lawler said:
This thread has been fascinating in several ways.

FWIW I don't think it was inappropriate for apl to let Carvin know about this thread. One would have hoped though that they would have been better represented.

Tim
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Well, I can't say that it was that big a problem that it was forwarded to them, and I'm really not that upset with APL. I did express concern that since it hadn't shipped out yet, 'accidents' have a way of happening.

Point well taken though...
 
Well, in this case they are legally liable for any "accidents". Not giving a $20 discount is one thing, but willfully damaging someone's property can result in a criminal charge.
 
I think this whole thing kind of got out of control. There's two sides to every story there's my side, your side, and the truth. I'm not calling any here liar though.

Just to throw another example out....

I'm having problem with my cell phone. My cell phone company said that it would be covered under the warranty, and then they told me I'd have to pay for it out of pocket.

I'm increadibly upset about this.

But, up untill now I haven't had one problem with my cell phone or the service they provide. And I'm sure several people have had phones with this company for years and had absolutley no problems (my grandmother for example).

It all comes down to what they did when there was a problem. And in my opinion they didn't treat me right.

The Rock Doc is just blowing off some steam, and in my opinion he has the right to do that.

Mgood is just trying to protect his company's name, and in my opinion he has the right to do that as well.

The point is, everybody (including myself) isn't really getting the big picture. If we were all standing beside The Roc Doc listening to his phone coversation on the speaker phone or something, we would have a better idea of what's going on.

Just speaking for me. . . . . .

The Roc Doc - I hate that you had such a bad experience with Carvin. I can't stand being in situations like this. It always makes me need vent in anger. In my opinion you really didn't do anything wrong. And I honestly hope your guitar comes back to you perfect, and you get many years of good use out of it.

Carvin - I'm not sure exactly what happened, but; I haven't ruled out doing business with your company because of this. I have heard VERY similar stories about Gibson (especially their custom shop). I love every Gibson I own, and I don't plan on ruling out Gibson either.

APL - I'm glad you want to support Carvin. If anybody ever started putting down on of my favortie companies (especially some of the local guitar builders and amp shops around here) I would try to defend them as well. In my opinion you really didn't do anything wrong.

This is just my two cents. :)
 
I am only a bystander in this thing, but I think APL did what he should have done - he apparently has had good business dealings with Carvin and gave them a heads up, and there is nothing in the world wrong with that. It's just a shame that Carvin let it get to this point. What's that old saying about "when you wrestle in the mud, everyone get's dirty" or something like that.
 
amra said:
...I think APL did what he should have done - he apparently has had good business dealings with Carvin and gave them a heads up, and there is nothing in the world wrong with that. It's just a shame that Carvin let it get to this point.
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Absolutely---I'd have desparately wanted a "headsup" to avoid a nuclear event without an opportunity to head it off...It's what you do with that opportunity that makes the difference, and in my opinion, whether I think customer service would be an important consideration or not, there is now a picture in anyone's head who read this thread as to what they may be up against, doing business with Carvin...

Eric
 
So how is this going to get resolved?

The customer and the vendor each are wearing mud. The vendor needs the customer far, far more than the other way around. The vendor needs the customer base represented by a music recording and performance oriented BBS with over a million posts to date and with constant traffic among the highest of any internet site going.

But the customer is beginning to look like a really arrogant prima donna - unfairly so - and the vendor is beginning to look like the AT&T collections department - also unfairly so. Neither one of you can afford to let this discussion end smelling so badly.

So what is each of you planning to do right now to make it come together?

OK, Mike - your serve.
 
Treeline said:
So how is this going to get resolved?

The customer and the vendor each are wearing mud. The vendor needs the customer far, far more than the other way around. The vendor needs the customer base represented by a music recording and performance oriented BBS with over a million posts to date and with constant traffic among the highest of any internet site going.

But the customer is beginning to look like a really arrogant prima donna - unfairly so - and the vendor is beginning to look like the AT&T collections department - also unfairly so. Neither one of you can afford to let this discussion end smelling so badly.

So what is each of you planning to do right now to make it come together?

OK, Mike - your serve.
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I will absolutely admit that a petty dispute over $20 has gotten way out of hand. I would absolutely agree that my presentation a 'potential' customer does not necessarily warrant a red carpet- even though I do my best to offer the red carpet to anyone who may do business with me.

Expecting that I receive friendly, competent service is not too much to ask. Expecting that a company that I have no prior official relationship would go to great measures to satisfy me might be a bit too much to ask. The fact that they didn't is simply a statement about who they are- no more no less...not necessarily right or wrong.

The fact that the representative of the company- originally mgood (yes- he is definitely the guy I originally spoke with) was willing to help was comforting. The fact that he requested an email from me verifying my claim was not an issue- I happily forwarded it. When I called the next day and asked to speak with him ( I could not remember his name, so I asked the new rep to check my account and see who it was that I spoke with) was not a problem.

When his 'supervisor' was a dick to me, that's when it all broke up. Mgood can only verify ethically that although I disagreed with him the day before in asserting that I should be charged less, I was not disresepctful or even raise my voice. There was no squeaky wheel issue here. It was a very simple customer service issue. It was only when SupervisorBoy learned to "JustSayNo" that I got my feathers ruffled. When he was a complete asshole to me, and I didn't aquiesce, and he hung up on me...that got my blood going. When I called back and said I'm pissed that your guy hung up on me, and that I wanted to speak to HIS supervisor, and Mgood basically blackmailed me by saying, "Well, if this is the direction this is going, then I'm not going to help you at all- you can forget about it" UNQUOTE, then yes I got even more angry.

There's more, but if you think that qualifies me as an arrogant prima donna, I'm sorry to hear it man. Wait till your cell phone company gits ya.

All in all, I probably didn't need to post this. I think I underestimated how personal the regulars on here take it- even when it's not directed at them.

Mgood coming on here to spread holiday cheer did more to explain my point than I so angrily could not... and for that I am grateful ;)
 
Timothy Lawler said:
I don't think it was inappropriate for apl to let Carvin know about this thread.
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I thought it was weird and disloyal for him to rat out doc rock. I can't imagine what he was thinking that they'd do. "You better get in there and defend yourselves, pals." Sometimes he seems like a decent enough guy, and then something like this comes up and shakes my faith in people.
 
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