Slate Digital's 'Trigger'

  • Thread starter Thread starter stevieg11
  • Start date Start date
Q. What do you do when your Steven Slate Trigger stops working?
A. Shoot it... (boom tish tish - triggered via SSD4, natch...)
 
Hmmmmm...no cymbals?
So then if you're using a drum track with Trigger (especiallly in real time).....what are you doing for the cymbals?
I can see if you generate a MIDI groove, and then you can just add cymbals as needed....but that's kinda odd that there are no cymbals.

I'll download 1 and 2 then and chekc them both out.
I thought 2 was like just an improved version of 1....but from what you say, it's seems they are actually pretty different.
 
OK....got my iLok today (it's the newest generation).

Installed the Pace License Manager software on my Internet computer....stuck in the iLok....................and nothing.

Download the Manager software again....removed the old...installed again...reboot, reboot, reboot.....stuck in the iLok...............and, still nothing.

There's a reason people HATE iLok....and I'm just starting with it for the first time, and already I'm hating it.

:facepalm:

OK....another wasted hour dicking around. Reading the support info on their website....there's NO phone # to call....so the only option left was to submit a trouble ticket. :facepalm: :mad: :facepalm:

So I'm typing out my problem in the ticket window, and trying very hard not to use any explitives.....and then I stop and decide to do a search of my C: drive for anything relating to iLok, and I type *iLok*.* in the search box, and let it run.
After a couple of minutes, I get a bunch of files showing up in my system32 folder.
I then take the iLok out and stick it back in again, and this time when the Windows box pops up and asks me if it should try and find a driver, I point it to C:\WINDOWS\system32\ .....and about 2 minutes later I get the pop-up telling me that the USB device is "ready for use".
(This was all supposed to happen automatically once the Pace License Manager software was installed......NOT!!!)

I then relaunch my License Manager app...and this time, there's the *&$#!#& iLok on the left side of the Manager app.

Anyway....all's well that ends well....I just can't believe that don't have any of that info in their support section....telling people how to manually force the driver to be installed, and instead they want to dick you around into submitting a trouble ticket...and waste another few days waiting for answers.

Now....iLok in hand, I will move to the Slate Trigger software which I already downloaded and was just waiting for the STUPID iLok to get the software activation.

<EDIT>
Read the follow-up posts below to get the whole picture of the issues and solutions.



.
 
Last edited:
Truly awful experience... so far I've avoided it! I'd have thought they'd put the damn software on the iLok itself... I mean it's a USB stick basically, isn't it?
 
That ^^^^^ was just so I can install the License Manager software and iLok on my Internet computer.
Oh....it ain't over yet. :( :rolleyes:

Truly awful experience... so far I've avoided it! I'd have thought they'd put the damn software on the iLok itself... I mean it's a USB stick basically, isn't it?

Yes.....but no.

Unlike typical USB sticks, the iLok has some really screwed up system.
I use other USB dongles for licesnes...no probelms.


Following that first mess.....I've now spent about 4 hours trying to get the iLok shit to work on my actual DAW machine, which is not on the Internet.

I've tried everything, and the License Manager software just crashes if I try to install it on my DAW machine, and if I manage to at least install the drivers for the iLok so that my system sees it...my DAW still tells it can't communicate with the Slate Trigger software because the licensing is not there.
Both machines are running the same OS....so I don't know why I can't get the Licensing Manager to install on the DAW..?

I've sent trouble tickets to both Slate and iLok....and now I get to play the email game with both, since neither company provides a FUCKING TELEPHONE NUMBER!!!! :facepalm:
Why is that with so many companies.....???
Do they KNOW that their stuff has issues, so they jerk around with emails rather than get on the phone with you because they know you will be pissed....so this way they can just give you the runaround?

I'm sure eventually I'll get it to work...but man, why does anyone need to spend this much time and effort JUST to get a license activated for one piece of software.....that they already paid for and own???
This should be 1-2-3.
I am SO glad that Waves and a bunch of other software companies dropped the iLok crap. I mean, I have two USB dongles that I already use for Waves and a bunch of other stuff, and it works fine. Why the iLok shit is so messed up is beyond me....and why some compaines, like Slate, choose to go with iLok instead of some other key/dongle system???
 
Wow, that really sucks you are having so many issues with the install man. :(

I don't recall having any issues with the iLok though it was a long time ago I installed the software. Also then Ilok had different software then and my DAW PC is online when I need to do updates.

I am not really sure why Slate still uses ILok for Trigger. They don't use it for SSD4.

Best of luck getting it sorted.
 
Yeah...they now use the iLok License Manager instead of how you probably did it a long time ago.

It's a similar concept that Waves already uses. You have this app installed on your computer that then syncs directly to their cloud to manage licenses, rather than going through a website. My Waves manager works perfectly....and I don't need to have it on my non-networked DAW, I just have it on my Internet computer.
AFAIK...that's how the iLok manager is supposed to work too....BUT....they don't use just a basic USB stick, which Waves does. Instead the iLok requires it's own specific drivers, and that's where I think the heart of the problem is.

The way their new manager works, it drops the required iLok drivers when you install it, so you're don't have to install drivers individually just for the iLok.....of course that didn't work on my Internet computer, I had to manually find a workaround as described in my earlier post to get the computer to see the iLok.
So....when I go to my non-networked DAW, I expect all I need is to do stick the iLok in the USB slot as it has the license on it, so it should work.......NOT!
That's when the trouble really began...how to get the iLok recognized on my DAW. The License Manager app won't install on my DAW...just errors out. I've gotten my system to see the iLok by manually installing the driver for it, and my Device Manager says it's there and working...BUT...my DAW still says that that licenses are needed when I try to add Trigger as a plug on a track. I don't even see Trigger in my plug list, and if I do a rescan of the VST and tell the DAW to inlcude plugs that didn't activate properly, I get the pop-ups telling me that Trigger requires iLok licenses....so the DAW doesn't recognized the iLok .
I don't know WTF is the issue.....???
I'll see how long it takes Slate and Pace to reply to my trouble tickets.....but I did manage to find the phone numbers to both places.... :) ...so I'll be calling them soon.
 
I have the EX version and the CLA Expansion Pack as well. Great plugin and use it often.
 
I'll let you know how great Trigger Platinum is.....once I get it working. :D

I managed to get both Slate and iLok to repsond to my support tickets a little while ago.
I wrote back with more details and screen shots of the errors....now I'm just waiting for their follow-ups.
 
OK...looks like I got it worked out after a few more hours of troubleshooting.
I called the Pace/iLok phone number (408-377-9774).....and man, they really don't want to take calls, so all I could do was leave a message with their sales department (iLok support doesn't even have voicemail, only the online support), and I said I was ready to return my iLok and the software I purchased....and about 10 minutes later, I got an email response to my trouble ticket. :)
Not sure if that was just coincidence...but I'm sure someone got my phone call message.

So the iLok support tech looked at the screen shots I sent him of the errors, and he said the Microsoft Certificate Authorities list was probably in need of updates. I think all these software companies assume that everyone has their computers always connected to the Internet, which would automatically update the CA list from time to time.
He gave me a Microsoft link to download an executable that was supposed to take care of the CA list. There was some concern that there could be errors, and of course, if my OS was not genuine, it would crap the whole thing out....but I knew it was, and after running the executable......success!
I was finally able to install the Pace iLok License Manager...which the tech said I needed installed even on my non-networked computer, otherwise the DAW would not recognize the license on the iLok.
So I had to still do some manual driver install after the ILM app ran....but it worked out.

Finally....I had to reinstall my Slate plugs, and then rescan my VST folder for any previously failed plugs....and then everything was working.

I still need to set up my Trigger Instruments folder and all that....but that's minor stuff compared to what I just went through to get the iLok working....and I'm just real happy that the iLok fix didn't trash things that were already working fine on my DAW.

Gotta love software installations and you just have chuckle at some point at the nuttiness of it all.... :rolleyes:
 
OK...looks like I got it worked out after a few more hours of troubleshooting.
I called the Pace/iLok phone number (408-377-9774).....and man, they really don't want to take calls, so all I could do was leave a message with their sales department (iLok support doesn't even have voicemail, only the online support), and I said I was ready to return my iLok and the software I purchased....and about 10 minutes later, I got an email response to my trouble ticket. :)
Not sure if that was just coincidence...but I'm sure someone got my phone call message.

So the iLok support tech looked at the screen shots I sent him of the errors, and he said the Microsoft Certificate Authorities list was probably in need of updates. I think all these software companies assume that everyone has their computers always connected to the Internet, which would automatically update the CA list from time to time.
He gave me a Microsoft link to download an executable that was supposed to take care of the CA list. There was some concern that there could be errors, and of course, if my OS was not genuine, it would crap the whole thing out....but I knew it was, and after running the executable......success!
I was finally able to install the Pace iLok License Manager...which the tech said I needed installed even on my non-networked computer, otherwise the DAW would not recognize the license on the iLok.
So I had to still do some manual driver install after the ILM app ran....but it worked out.

Finally....I had to reinstall my Slate plugs, and then rescan my VST folder for any previously failed plugs....and then everything was working.

I still need to set up my Trigger Instruments folder and all that....but that's minor stuff compared to what I just went through to get the iLok working....and I'm just real happy that the iLok fix didn't trash things that were already working fine on my DAW.

Gotta love software installations and you just have chuckle at some point at the nuttiness of it all.... :rolleyes:


Great to hear you got it working!

Sorry, but I have to make a point that the issue was not necessarily Ilok support nor SSTrigger. See how shit gets people frustrated with software, when sometimes it is the actual system or user that has the issue?

No offense, and you did not go off to badly, but it almost always ends up being either a system flaw-be it hardware or software, that causes issues with authorization of software or the performance of it.

Still forever, anyone who searches this site will be afraid of using an Ilok, because they only read part of your thread. Thus, why I always read things like "I have heard of so many users having problems with this-why would I bother".

Maybe once you find what I have found with SSTrigger, you will post a new thread that trumps the sadness of the install. :D
 
Well....while the iLok underlying issue might have been related with not having the latest CA list....I have not had any issues with dozens of apps I've installed very recently from various vendors, or ever before since this DAW was first put together, and it's had plenty of installs and never once a problem with CA lists....
....so in my book, the iLok installation was and is poorly coded or not accounting for all compatibility, especially when they state it is, going back to WinXP and even USB 1.

As I mentioned it still did NOT install the drivers automatically as it was supposed to, even after the CA list was updated. I had to do that manually going to my system32 folder, which they don't say one has to do.
Anyone else having the same issue might not know how to do that or that they even should do that.
Not to mentoin....on their website info, there is NO discussion about off-line installs and what is required or steps one needs to take.

In the end it took a lot of time and back-n-forth with iLok to get it sorted.....so I don't see that as an iLok win-win.
I mean, if you think I was being harsh about iLok, feel free to Google "iLok issues" and see how many hits you get, so don't worry that this one thread will give iLok a bad rep.....they've done a lot to earn that on their own. ;)

I thanked the iLok support tech for his help....but I also suggested that they post more detailed info about off-line installs and the potential issues that may come up. In my book, software installs of a simple USB device should not require this much time effort or special steps, and that's all on iLok, AFA how complicated it is.
I have a bunch of USB devices on that DAW....and never once did any of them fail to install because they needed an updated CA list.

Anyway....if anyone only reads my first post and doesn't follow through the entire thread.....that's their problem. I made a point of providing all the details from start to end. :)
 
Well....while the iLok underlying issue might have been related with not having the latest CA list....I have not had any issues with dozens of apps I've installed very recently from various vendors, or ever before since this DAW was first put together, and it's had plenty of installs and never once a problem with CA lists....
....so in my book, the iLok installation was and is poorly coded or not accounting for all compatibility, especially when they state it is, going back to WinXP and even USB 1.

As I mentioned it still did NOT install the drivers automatically as it was supposed to, even after the CA list was updated. I had to do that manually going to my system32 folder, which they don't say one has to do.
Anyone else having the same issue might not know how to do that or that they even should do that.
Not to mentoin....on their website info, there is NO discussion about off-line installs and what is required or steps one needs to take.

In the end it took a lot of time and back-n-forth with iLok to get it sorted.....so I don't see that as an iLok win-win.
I mean, if you think I was being harsh about iLok, feel free to Google "iLok issues" and see how many hits you get, so don't worry that this one thread will give iLok a bad rep.....they've done a lot to earn that on their own. ;)

I thanked the iLok support tech for his help....but I also suggested that they post more detailed info about off-line installs and the potential issues that may come up. In my book, software installs of a simple USB device should not require this much time effort or special steps, and that's all on iLok, AFA how complicated it is.
I have a bunch of USB devices on that DAW....and never once did any of them fail to install because they needed an updated CA list.

Anyway....if anyone only reads my first post and doesn't follow through the entire thread.....that's their problem. I made a point of providing all the details from start to end. :)

Ok, well while I agree with you, and not arguing, I expected this response.

The point is, the reason the issue happened was not due to their poor support or documentation. In the end, it was your particular setup that caused the issue right? They responded quite quickly to resolve 'your' problem.

I am not sure that it is the product manufacturer or the license company to address every possible system setup issue. That is the users problem. Imagine if you had to diagnose every persons issue on this forum. Would you answer the phone? Seriously? lol! I sure the hell would not..


Likely tens of thousands of IloK users out there who never had an issue. It is always the few that have problems that we hear about. This applies to many users of software with multiple driver or setup issues. To resolve the actual issues is up to the developer as to how they deal with it. Seems you got some great support here huh?

I agree, I was not able to find 'offline support' questions answered. I tried to find them as well. It should be documented. But at the same time, most have not had your issue...


Anyway, enjoy Trigger. You will either love it or hate on me. lol! I doubt the latter man. :)
 
The point is, the reason the issue happened was not due to their poor support or documentation. In the end, it was your particular setup that caused the issue right? They responded quite quickly to resolve 'your' problem.

No, not really...and that was my point. I'll repeat ... :)

Initially, their iLok License Manager software installed on my Internet computer....BUT....it did NOT work as expected, because it did NOT automatically install the iLok drivers. That wasn't my computer at fault, that was their software. I didn't have to update the CA list on my Internet computer.
It was only on my non-networked DAW that the ILM software could not install because of the CA list issue....BUT....even after that was resolved, it still did NOT work as expected because once again, it did NOT automatically install the iLok drivers as it should have according to Pace.

So the iLok drivers not automatically getting installed by their software,, and then me having to go into the system32 folder and dig around to find them and then manually install them on two different computers is a failure of their new iLok License Manager software.
Prior to this ILM software....you installed just the drivers by themselves for the iLok....but then you had to use their website to do the license transfer stuff...right?

AFA....

"Likely tens of thousands of ILok users out there who never had an issue. It is always the few that have problems that we hear about."

....I really think you need to Google iLok issues a bit, and you will find that it's more the other way around.
I'm not trying to toss Pace/iLok under the bus just for the hell of it, and I do think they got the message from a lot of users, and are now trying to save their image because major companies like Waves dropped iLok due to all of the issues....so that's not just me being pissed because I had some problems with my own install.
Like I said....I've installed dozens and dozens of plugs and such in the last s everal months on that same DAW....not even a hiccup, but I was anticipating that iLok would be a bit of ride. ;)

(I edited my initial post about the iLok issues telling folks to read the rest of the posts for the complete resolution.)
 
And yeah...I have yet to delve into the actual Trigger stuff....so you better get ready, 'cuz I'm-a-gonna rank on you if I hate it, since you practically talked me into getting it!

:laughings:


;)



I'm sure it will do what it's supposed to do...which is why I got it, to do some drum replacement, and why I was willing to ride out any iLok issues, since I knew in the end I would have it all working, regardless of any speed-bumps. It was just a temporary installation PITA, and now it's over and I can start using Trigger.

Oh...what's the Intstrument Editor....is that for creating your own sample library?
I only installed it but didn't check it out yet.

Also, I installed both Trigger 1 & 2.
I kinda' like the Trigger 2 GUI better, as the Trigger 1 seems a bit crude on first sight...but I'll see how it is when I acgtually use them.
You seem to prefer Trigger 1....is that just the GUI or also the samples?

Oh...with Trigger 2...do you have the full Platinum or the EX (not sure what you don't get with the EX).
 
Man that stinks you had issues. I love ilok. I actually have enough crap on it that not paying for the zero downtime protection is out of the question. I'm rocking somewhere around $1600 in licences on that thing.
 
I spent about $1200 in the last three months since Thanksgiving, for about $4k in software (holiday sales) mostly from Waves and Plugin Alliance (man, I think I bought most of what Plugin Alliance offers :D ...and they have great stuff).
They are all protected with other, non-iLok methods, and while they do use USB sticks for the licenses....activating and moving them to my non-networked DAW was/is always a breeze, and I never had to install specific drivers to make the USB sticks work. On one of the USB sticks I have both Waves and all my Plugin Alliance licenses.

Now that I took the iLok plunge, I'll probably consider other iLok protected software, since I'm past the installation issues, so no reason to avoid the software...though honestly, there's very little in plugs/apps that I still need or want after all the stuff I already got.
I was kinda avoiding iLok software because I saw that some software companies (like Waves) were moving away from iLok, so I thought I would wait awhile to see what happened and who else would follow, but I see that there's still many who continue to use iLok.
I don't get where Slate is going....they use iLok for Trigger and their DAW plugs, but not for their main drum app, SSD4...???

Anyway, I'm over the initial bitch about iLok... :) ... as I said, I knew there could be some issues, and there were, but I also knew I would get past them and move on. So I don't want anyone to be afraid of iLok....but hey, there's no denying that they've had problems and I think they are working to improve their customer service image and avoid as many issues as possible. I think their iLok License Manager software is an attempt to improve the whole activation process, and they probably will need a few upgrades to it to work out all the kinks.
The Pace/iLok tech said he would post more detailed info about off-line activations and possible issues following my trouble ticket.
 
And yeah...I have yet to delve into the actual Trigger stuff....so you better get ready, 'cuz I'm-a-gonna rank on you if I hate it, since you practically talked me into getting it!

:laughings:


;)



I'm sure it will do what it's supposed to do...which is why I got it, to do some drum replacement, and why I was willing to ride out any iLok issues, since I knew in the end I would have it all working, regardless of any speed-bumps. It was just a temporary installation PITA, and now it's over and I can start using Trigger.

Oh...what's the Intstrument Editor....is that for creating your own sample library?
I only installed it but didn't check it out yet.

Also, I installed both Trigger 1 & 2.
I kinda' like the Trigger 2 GUI better, as the Trigger 1 seems a bit crude on first sight...but I'll see how it is when I acgtually use them.
You seem to prefer Trigger 1....is that just the GUI or also the samples?

Oh...with Trigger 2...do you have the full Platinum or the EX (not sure what you don't get with the EX).

Instrument editor is exactly what you think it is. You can record multiple samples of any source, and make them into trigger (tci) files. I am not even sure how many articulations you can add, but it is over 100. In other words, you can create your own trigger samples by playing the same drum 100 times with different types of hits. Off to the side, rim, whatever, and control the range of velocity that triggers it.

Trigger 2 GUI has many more options, though I am so used to using Trigger 1, that it just seemed to interfere with my workflow. No, the samples are not exactly the same, and even if they were, they have different names now. I got used to the ones that I liked the best in Trigger 1, so Trigger 2 just seemed like more work. I have just not had the time to mess with it much yet. Trigger 2 was only a free update. Not bad, just not something I have dug into yet. I am not even sure there is a Trigger 2 Platinum. Just an update that was free for platinum users as far as I know.

I would love for you to give me a critique as to how it works for you. :)
 
I'm over the initial bitch about iLok... :) ... as I said, I knew there could be some issues, and there were, but I also knew I would get past them and move on. So I don't want anyone to be afraid of iLok....but hey, there's no denying that they've had problems and I think they are working to improve their customer service image and avoid as many issues as possible. I think their iLok License Manager software is an attempt to improve the whole activation process, and they probably will need a few upgrades to it to work out all the kinks.
The Pace/iLok tech said he would post more detailed info about off-line activations and possible issues following my trouble ticket.

That is great to hear that they may post about offline activation issues. I was surprised as well that I couldn't find anything directly about it myself.
 
Instrument editor is exactly what you think it is. You can record multiple samples of any source, and make them into trigger (tci) files. I am not even sure how many articulations you can add, but it is over 100. In other words, you can create your own trigger samples by playing the same drum 100 times with different types of hits. Off to the side, rim, whatever, and control the range of velocity that triggers it.

Trigger 2 GUI has many more options, though I am so used to using Trigger 1, that it just seemed to interfere with my workflow. No, the samples are not exactly the same, and even if they were, they have different names now. I got used to the ones that I liked the best in Trigger 1, so Trigger 2 just seemed like more work. I have just not had the time to mess with it much yet. Trigger 2 was only a free update. Not bad, just not something I have dug into yet. I am not even sure there is a Trigger 2 Platinum. Just an update that was free for platinum users as far as I know.

I would love for you to give me a critique as to how it works for you. :)

Cool....very cool about the Instrument Editor.
I recall you mentioning awhile back about creating your own samples, but I never asked what you used.
I have a bunch of snares that I would like to sample at some point.

I'll post back as soon as I get into the program. There are a couple of old drum tracks I was planning to sample replace all or in part, for songs I had on the shelf that I've been wanting to proceed on...so I don't think it will be long before I dive into Trigger.
 
Back
Top