Sigh.....When will they ever learn?

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sonusman

sonusman

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I JUST got a reply to an issue about ftp transfers with the HD24 that was sent to Alesis tech support, via email over ONE MONTH ago. Of course, Meshuggah and ametth were both gracious enough to work a few minutes on the problem (really, it ONLY took them a few minutes to at least find a work around so track transfers could continue...even though it IS a freakin' pain in the butt to do....grrrrrrr...). I was nice enough to provide .wav file examples to them and explained that we had clients on hold at the studio waiting for us to be able to do this. I JUST get a reply worded:

"There has been progress on this issue. There will be and update very soon. Thanks for your feed back."

Progress? Duh!!!! Fuck, I already have a work around and they have only made "progress"?

Folks, THIS is what you can expect, AS A FOR HIRE STUDIO, from Alesis tech support these days.

I replied to them that I wish that a client we had in the bag could have waited for that update. He went to a studio that COULD deal with his audio tracks. Oh well, what is a few thousand dollars in lost business?

What irks me is that this reply was to an inquiry as to ANY progress at all! It was over a month ago that the problem was brought up (took them a week to get back to me....). They asked for .wav file examples. I had them available within 12 hours (has to go to the studio and edit a couple, burn a disk, bring them back home, upload them to my webspace from my isp and compose a email...why couldn't they have just did that same fucking thing on their stupid test computer....it was just a damn 24/48 .wav that had autotune applied to it!!!...but I had to do all the freakin' work for them....) and fired off the email I got NO reply. So two weeks ago I sent an email asking if they got the .wav and if they figured anything out. Remember, Meshuggah found at least a work around in a few minutes, and after two weeks, Alesis had only made "progress on the issue". Did they email back and say "hey dood, you can get around this issue by....blah blah blah...". No. They just ignored my email for two weeks.

When I have questions about my Lynx One soundcard, the longest it has ever took their tech support to get back to me was 12 hours. I have waited almost that long on the phone to talk to somebody at Alesis tech support....;) (I once waited 50 minutes on hold though.....close enough....). I have NEVER been held up so much in getting answers as I have been from Alesis.

Oh...God........don't make me go into the whole fucking mess concerning support on the garbage PCR card...yeah, the same one that just about every person I know returned because it didn't work, and Alesis would never admit would NEVER work the way they thought it might....but continues to sell to an unasumming public.....the same one that was supposed to have S/PDIF I/O on that lightpipe but never will, even though they initially advertised that......

Sorry if you Alesis lovers dont' like reading this shit. But, as long as Alesis acts irresponsibly to tech support requests, I will continue to post these kinds of threads and posts. I am tired of them being passed off as a maker of "professional audio equipment" when the reality is that they make products the release with SERIOUS capatibility issues with INDUSTRY STANDARD practices, then don't offer QUICK solutions to that, or even ADMIT that they made a bad mistake releasing it too soon. I have never been offered ANYTHING, not an apology, compensation, etc...for money lost due to their unsupported product feature claims from client loss.

When will they ever learn.....
 
I just e-mailed this topic to support@alesis.com
I think everyone who views this topic should do the same....

AND

Just as Ed wrote; It only took me a couple of minutes to find work-around for these problems..
IMO, Alesis should be well aware of this, and should be able to respond within an hour...




They didn't.......
 
Your obviously pissed that you were too stupid...

to buy one and instead bought the Tascam!!.... aaahahhhhh HahAhahha haa HAAhha ....what a dumb-ass.

dude, cheer up, you can always save up from your paper route and buy one later on if you think you are bright enough to figure it out.
 
Re: Your obviously pissed that you were too stupid...

Joel76 said:
to buy one and instead bought the Tascam!!.... aaahahhhhh HahAhahha haa HAAhha ....what a dumb-ass.
Click to expand...

"To buy one and instead bought the Tascam" ? That doesn't make any sense. If you are going to bust on sonusman, at least make an intelligent effort. You're the dumb-ass Joel76. Is 76 your IQ ?
 
ohhh, I guess tascam will do if you just want to get a basic idea down.....sort of a neat little toy. ...didn't mean to piss you off Wide.

76 is the number of recording studios that I own. We typically throw out all our Tascams that break down back in the dumpster. I can save some for you if you want to attempt to repair them...
Thanks, and have a super day !
 
Uhhhh, I'm still at the beginners level of operation! My learning
curve rite now harbors at the illiterate obscene! In no rush, but
will eventually join in and offer my opinions on HD24 topics.
Now can somebody tell me where's the on/off switch on this thing!!??:D :D :D :D :D
 
Don't mind joel there Wide, he is what? 14? 15 now? He doesn't read posts too well. He reads that stuff between the black letters. But at that age, what would you expect? With school in the morning and stuff, he doesn't have much internet time before his mom kicks him off the computer to play Hearts on Yahoo after he goes to bed at 8pm. When she finds the porn sites he jacks off to, he will lose his "computer time" and have to read Agatha Cristie novels as punishment.

LOL...a fucking wet behind the ears, barely got his "pubes" in, high school, probably pimply faced kid trying to flame me!!! Man, that IS rich!!!

Yeah Mesh, I can't say that I expected anything different from Alesis on this issue. They seem to hvae this problem with admitting that their products release with some glaring interconnect problems, and it takes them a long time to even come up with half ass solutions!

By the way, the Sound Forge thing works well enough. I just pretty much use it for any editing now.

Oh Mesh, did you know the Wavelab 3 doesn't even have the option of NOT saving that extra data in the header?!?!?!?!?!?!?!?! THAT is a new feature in Wavelab 4. So people using Wavelab 3 as their main editor are going to be fucked with interfacing with the HD24 until Alesis figures out how to allow "real life" headers to be written in their OS. I am frankly SHOCKED that the product shipped that way. It just shows how out of touch they are with the real world users.

I sure wish the studio owner HAD bought another unit. Expecting a product to work well, then having it NOT, NOT getting quick answers as to why cost the studio owner a few thousand bucks. The potential client only had .wav files that ANY other unit in the world could have used! But nope, not the HD24!!! I was thinking that since that product released, what? 6 months LATER than they initially said it would that they would have discovered during BETA that their stupid OS wouldn't accept headers that had extra audio related info in it and made it capatible.

Warning to users that might be using a BRC with their HD24's. You will be re-initializing it every MORE often than ADAT's. Not sure what THAT is all about, but about every two hours I needed to reboot it to keep it working well with the BRC.

Also, be careful about your track transfers from computer to HD24. I had SEVERAL tracks that had digital distortion on them. In your ftp program, I don't recommend that you "Select All" from the computer files to send over to the HD24. About 20% of your files will corrupt. It seemed to work perfect when I did ONE AT A TIME. But this is not time friendly as at 450-500KB/s a second, 24 tracks of 24/48 audio on a 4 minute tune takes about 26 minutes to transfer anyway, and you have to keep selecting the next file to transfer as it is going because "Select All" seems to for some reason cause this problem. I suspect their OS possibly doesn't use the hard drives buffers when transferring. But, I suppose it could also be bad RAM on the computer too, so I will post back after I hunt that one down.

Oh well, we are looking at a full on ProTools rig with the control 24 interface right now. The new rig has some VERY impressive specs and it will be nice NOT to have to go through all this transfer bullshit to edit and back up tracks.

Ed
 
Ed my man

I admire you and think you are the greatest. I was wondering if I could like worship YOU on Sunday morning instead of "GOD" ...i mean, you ARE on the same or even a higher level right?

ok well that being said, i really hate to correct someone as worthy as you, but i don't think you would know digital distortion if it bit you in the ass.... and it looks like it has already a few times...perhaps that is why you are such a whiner.

just take my advice, what ever you do, don't buy the tascam! the yamaha, alesis and mackie are far better....well forget the mackie, but you get the idea.

gotta go now, my mom has the coca-puffs on the table now....bye
 
Joel76.... at 14/15 your ignorance is pretty obvious, possibly even excusable... but if you take your head out of your asshole long enough for a second, you'd see that Ed is one of a number of pros here that you could learn a lot from - it's not in your best interest to piss him off...........

Mind your manners, sit up straight, and don't play with your goddamned food........... punk-ass little kids :rolleyes:

Bruce
 
Thanks Bruce for the advice, but...

Ed does not impress me with enough knowledge to catch my attention or respect.

By degrading everyone who doesn't agree with him and down playing products that he doesn't own, he certainly seems to have a deep rooted unprofessionalism about him.

I do pay attention and appreciate people who are truly knowledgable and can conduct themselves with class rather than having to brag about all that they think they are and know.

...sorry Ed.

Peace
 
As I just use the hd24 to do the basic recording and then transfer to PC (Vegas Pro) to do all of the mixing FX etc I do not have problems with the reverse transfer, but I appreciate all the work you guys are doing for that eventuality!!

Do Alesis even know about headers in .wav tracks?
 
Re: Thanks Bruce for the advice, but...

Joel76 said:
Ed does not impress me with enough knowledge to catch my attention or respect.
Click to expand...
Well he SHOULD impress you.... he knows his shit cold.

To quote Harvey Gerst (another well-respected pro) - "Which would you
choose; someone with a 50/50 smattering of knowledge and very
polite, or 97% accuracy and blunt?"

Bruce
 
hmmm... who should I trust more..

A guy who has written articles for this site.. whose advice I've taken and seen my recordings sound 300% better, or some schmoe whose name I've never really seen before, who doesn't spend anytime actually familiarizing himself with the people and workings of this board before posting ignorant drivel..

decisions, decisions..

Cy
 
Joel just apologize and start soakin up this wealth of knowledge people know on this board,isnt that why where here??
Within another 20 posts people will forget about your stupiditys and start to take you serouisly.

Peace.
 
I'm only a few weeks away from buying the HD24.

I was planning on using the file transfer function.
What FTP program are you using guys?

By the way dont eternet card come as 10/100?? isnt that 10 or 100 mb per second or somethging?? surly the transfer rates should be better than 450-500 kbs?
 
Mix-itG...

Yeah, like I already did apologize to the sonusdude early on in the "question" post, only to see a rash of shit from him....like, what's up with that? ....my fault too for keeping it going....

Whether he knows a lot about recording or not, he might consider working on his people skills a little bit.....

I do appreciate all the information here, and so I will try and be quiet, and read and listen.

sonus...if you want to continue what you call "flaming", I don't care....whatever... ...i really have more constructive things to do and take care of.

I am just interested in concentrating on recording and getting the most out my ideas and gear, and that's really the bottom line.

-Joel
 
Mix-itG

You are going to love the HD24!

I can't say it is flawless, but I have used mine for a month and it is even more than I had hoped for in both sound quality and ease of use. All of the controls and funtions are very well thought out, especially the editing.....totally seemless punches.

I don't have an ethernet card for my computer yet, so can't comment on any .wav editing or file transfer stuff.

I did have a problem early on with mic'ing a cranked up guitar cab with the HD24 in the same room. seems it doesn't like extremely loud sustained vibrations. I now just mic stuff remotely and no other problems.

ALesis is slow in their customer support, but Mackie was just as slow (two and a half weeks to get a reply) ...thats my only complaint.

Good luck with it!

--J
 
MiXit-G said:
I'm only a few weeks away from buying the HD24.

I was planning on using the file transfer function.
What FTP program are you using guys?

By the way dont eternet card come as 10/100?? isnt that 10 or 100 mb per second or somethging?? surly the transfer rates should be better than 450-500 kbs?
Click to expand...

I use "AceFTP" that was given away on a CD with a UK mag (PCplus) but most of them work the same. The figures for NIC cards have always been misleading, by the time error checking and correction has taken place etc. then much lower figures than Spec. are to be expected.

Can we take of our flameproof kit now guys or are the throwers just gettin re-fuelled??
 
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