Also buying is easier than selling as they support the buyer more.
I've heard this said a lot but have had nothing but perfect and fair support from eBay, as a seller.
Maybe it's different for new/retail/business sellers compared to me selling my second hand stuff,
but I've found if your listing is accurate and detailed, pictures are good, and you have evidence of working condition, adequate packaging, and shipping, you're bulletproof.
There was only one time when I thought the buyer might win because I made an error of judgement, in hindsight, but after explaining it to ebay they sided with me.
Any other attempt for refund or return from time wasters or whatever has been squashed by eBay in light of the evidence and diplomatic conversation history that I could present.
They do seem to take those conversation logs and any verbal agreements into account, and transparency and professionalism seems to carry weight.
For anyone that's curious that 'one time' that I talked about was a sold acoustic guitar.
A string broke when de-tensioning for shipping, so I elected to remove them all since they were very old and cruddy anyway.
I explained to the buyer and asked if he was planning to replace the strings on arrival anyway. He flipped out. lol.
I backstepped and offered to buy him a new set of strings but that wasn't enough; In his view I'd scammed him by proposing to post an item that can not be proven to work.
He had no intention of changing the strings and talked about it like it was rocket science so, yeah, I made the mistake of assuming and overestimating someone.
Regardless, eBay accepted my explanation and took my word for it that changing strings is common practice and lack thereof shouldn't be considered evidence of anything untoward.
He went on to claim that the replacement strings weren't included in the package. I showed ebay a receipt, which proves nothing relevant, and they were happy with that!?
That all sounds quite bad, but I have a few hundred sales and that's the only story that I can think of.