Paul881
Look Mom, I can play!
What a bloody performance.
I thought I would buy the new 4.3 version of fxpansion, only ever having had the demo version before.
First problem (after filling in all the fields in the Cakey web site ) was that Cakewalk can't sell to the Eurpopean Public direct, they have to go to their local distributor.
Okay, so I then went online to 12 tones local distributor in the UK, who didn't take Amex, my preferred method of payment
So, after again filling in the purchase form, I can't download the software, they supply version 3.3 by post
....and then I register the product and upgrade to 4.3 after installing and running it first
But they shipped it overnight so I got it this morning.
But guess what? It kept crashing my machine. So I kept uninstalling all my music programmes until I just about had HS2002 and not a lot else and even then it just about managed to get to the end of its scan with about 20 error messages. I was not impressed.
So then I decide to go for the "free upgrade". First of all, the Cakey site refused to acknowledge my product serial number on the fxpansion special registration page, so I am left not being able to upgrade. And as Cakey support isn't done by phone (I searched and couldn't find any telephone support numbers.), I am left waiting until mid afternoon Monday UK time before I can telephone to register my product so I get my upgrade.
Why can't these companies offer service that is joined up? Grrr
And even then, I am not confident that the upgrade will work smoothly.
I thought I would buy the new 4.3 version of fxpansion, only ever having had the demo version before.
First problem (after filling in all the fields in the Cakey web site
) was that Cakewalk can't sell to the Eurpopean Public direct, they have to go to their local distributor.Okay, so I then went online to 12 tones local distributor in the UK, who didn't take Amex, my preferred method of payment
So, after again filling in the purchase form, I can't download the software, they supply version 3.3 by post
....and then I register the product and upgrade to 4.3 after installing and running it first But they shipped it overnight so I got it this morning.
But guess what? It kept crashing my machine. So I kept uninstalling all my music programmes until I just about had HS2002 and not a lot else and even then it just about managed to get to the end of its scan with about 20 error messages.
I was not impressed.So then I decide to go for the "free upgrade". First of all, the Cakey site refused to acknowledge my product serial number on the fxpansion special registration page, so I am left not being able to upgrade. And as Cakey support isn't done by phone (I searched and couldn't find any telephone support numbers.), I am left waiting until mid afternoon Monday UK time before I can telephone to register my product so I get my upgrade.
Why can't these companies offer service that is joined up? Grrr
And even then, I am not confident that the upgrade will work smoothly.
