I'm in the process of switching formats from a stand-alone hard disk recorder (Fostex vf-16) to computer recording using a combination of Mac, Motu, Cubase, AudioDesk, Live, etc. My experience has been positive enough that I'm contemplating getting rid of the Fostex. I would agree with you on one aspect of computer-based music--software and hardware support sucks. I've had bad experiences with Steinberg, Apple, MOTU, and just about anyone I've dealt with. The prevailing wisdom seems to be that customers don't deserve timely support on the phone or through e-mail. In fact, a VP at Steinberg USA once told me that a 20-30 minute wait time was "the industry standard" when it comes to technical assistance on the phone. And forget any technical help until you have registered. I have also come to realize that to use a computer-based setup you typically rely on products from multiple manufactures--hardware developers, software develpers, computer companies, etc. When something does not work, there is almost a universal cry that "its not our product." Harware developers blame software, software developers blame hardware companies, and everybody blames Apple! It seems as if these products were all developed in some sort of a vacum with no coordination. Oh well.