i was going to remove the motherboard from the unit to get to the top side of the pin. that's what i meant by disassemble, but there shouldn't be any need for that, if you're saying to reflow at the joint. since i WAS getting a read from the bottom, and originally WASN'T getting a reading from the top, i thought that's where i needed to focus. i don't have any experience with this stuff, but am eager and know that one has to start somewhere.
yeah, i'm saying that i got a -12V read from the top on 3 & 4 when i checked today.
your hunch was correct before, so i'm out to pick up a soldering iron today.