Most common problem - cables and connections
Hi,
90% of problems with electronics are cables and connections. I am glad you found your bad cable. You have also now determined that you have input levels at the preamp.
It is not uncommon when troubleshooting a problem, particularly a new setup, to have more than one thing to fix.
This can be discouraging but it should be encouraging. If you found the first problem you can find the second.
OK, since you have levels at the preamp you now have to check the preamp out. Try plugging the preamp out into an audio amplifier like a stereo receiver or a guitar amp or a boombox with CD or Video in.
Use different cables. Try swapping your cable. Check your cable with a volt ohm meter.
If this all works try plugging another source into your line in. A tape out on a receiver or a line out on a walkman should work. Even a headphone out should work for this test although it may not sound the best.
Make sure your creative mixer has levels. Then check your DAW software.
Just keep following the chain until you find the problem.
Thanks,
Hairy Larry