Don’t was just recently serviced, but what did that service include? When was the capstan belt last replaced or the pinch roller? When was the pinch roller pressure last checked? The other thing to consider is if there is a mechanical failure, such as one or more bad solder joints in the power drive circuits for the reel motors or the capstan. They could heat up during operation increasing the resistance in the circuit and decreasing power to the reel motors or capstan. It may be worth verifying the motors are getting the power they should be getting during various transport operation states when the transport is failing to narrow down what’s working and what’s not working, but I’d start by considering what’s been suggested as mechanical things to check with the transport; belts, pinch roller, pinch roller pressure, etc.