I happen to have a very good experience with Behringer customer service...
I was in Toronto last year and bought the 602A from a local dealer. However I need a 240V power supply to use it back in Malaysia. There is no 240V power supply available in Canada!
So I called up the customer service in Ontario and the sales guy happen to be going to Germany the following week.... he personally got me one from germany and sent it to my dealer Free of Charge!!! That really made my day.
got the MX 1604a just beside me as I'm writing. I use it as input for my two soundcards. It has 4 outs, what definitely makes enough bang for 460 bucks (deutschmarks, that is).
Well, my 802A is a piece of crap right now...for some reason I havent even had it a year and one of the pots (the crtl out/phones) has a bad output..i dont think its the outputs themselves but the pot is weak... i have to turn it past 50 % to get a stereo output...but if i put it to 75% it drifts off to the right or left channels again.
Really weird. And Im trying to get it fixed.