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What SHOULD happe when you bring your guitar into a good repair shop is that some one who has a clue (preferably the person who is going to do the work, but sometimes in a large shop it is not possible) needs to first ask you what problems you are having. Next, they should evaluate the guitars geometry and function. The first thing they should do is look at the neck relief (everything else flows from there). If that is the only problem, in my shop at least, we just fix it and you're on your way, but that doesn't sound like the issue here. Next up, they should check the nut slot adjustment, then the action, and then everything else. At some point in here they are going to ask you what kind of music you play, how hard you play, and maybe even ask you to play for them for a bit (though that is less infomative than you might think). If your problem includes electronics, they should look inside the cavity, though if it is something like a Strat where the electronics take a few minutes to get to (that's a damn lot of screews) they might wait until it is on the bench. If it is an acoustic, they will likely look inside the guitar for loose braces, etc.
Once they have heard your complaints and looked over the guitar, they should tell you exactly what is causing the problem (one caviat here; with electronics it is not always possible to tell what is wrong without extensive exploration), and how they propose to fix it, giving you options if there are any. If the person doing the work is not avalible, then they should tell you that the person doing the work will call you with a revised estimate once they have looked at the guitar.
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"Cowards can never be moral."
M.K. Gandhi
Once they have heard your complaints and looked over the guitar, they should tell you exactly what is causing the problem (one caviat here; with electronics it is not always possible to tell what is wrong without extensive exploration), and how they propose to fix it, giving you options if there are any. If the person doing the work is not avalible, then they should tell you that the person doing the work will call you with a revised estimate once they have looked at the guitar.
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"Cowards can never be moral."
M.K. Gandhi

