CD Duplication Artwork errors

  • Thread starter Thread starter Kroy
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Kroy

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I recently had 200 CDs of my new album duplicated with a UK company and the majority of these have the album title and artist name (along the spine) mis-aligned, off-centre. The company have already confirmed that this is a calibration error at their end and that my artwork is properly positioned.

I'm looking at asking for replacement CDs or a refund. Has anyone had a similar experience and do I have a fair case to ask for this?
 
I don't have experience of this kind of thing, but if the company admitted to having calibration issues, it would sound like you are well within your rights to request a re-run or a refund on return, but I don't understand what you mean by saying your artwork is properly aligned.

Are they saying it was their fault or not?

Just ask nicely. Whether it's your right or not, that's always the key.

EDIT. Just noticed you say 'the majority' are misaligned, so the company have to be at fault.
Use this as your key point point if there's any trouble.
 
Last edited:
Kroy said:
I recently had 200 CDs of my new album duplicated with a UK company and the majority of these have the album title and artist name (along the spine) mis-aligned, off-centre. The company have already confirmed that this is a calibration error at their end and that my artwork is properly positioned.

I'm looking at asking for replacement CDs or a refund. Has anyone had a similar experience and do I have a fair case to ask for this?
Click to expand...

I'm not sure if I understand this. You say the majority "have the album title and artist name (along the spine) mis-aligned, off-centre". So this is on the CD cover, right? And they confirm it was a calibration error and the artwork is properly position, right?

If that is the case, I don't think you can ask them for new CDs, seeing as there is nothing wrong with the CDs themselves. But you should be able to get a refund for the sleeves or whatever the artwork is printed on, or get these redone.

One possibility is to send them all back and ask for the covers to be redone. But as steenie says . . . "just ask nicely"
 
The problem is that they are cellowrapped so they would have to redo everything. Also, posting them back to them - there are two quite heavy boxes which will be quite costly to post.

Yes, ask nicely - I agree, thank you..
 
They should be responsible for the return shipping, too.
 
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