ups and recorders

  • Thread starter Thread starter Herm
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Herm

Herm

Well-known member
I have a non recording question here for anyone that ever got a piece of gear that was damaged.

Since I bought this off of ebay does ups pay me or do they pay the guy that shipped it?
If the later is the case Im screwed.
 
probably a good question for the Dragon Cave....btw.

Was it not insured by the sender? I would assume if the sender did not insure, you are sol, sorry to say.
 
I saw a whole thread about exactally that over at that Audio Asylum... I'll see if I can find it for you Herm.


:)
 
If you paid for shipping, and the right amount was applied to shipper's insurance,...

then it's your claim with UPS, based on you being the paying party.

However, the seller's at fault, and you may gain more in recourse if you pursue and pressure the seller. It's the seller's fault that these items were not packed properly. Upon inspection & description of the way the items were packed, UPS will not likely honor any insurance, because they have packing standards, which this shipment will obviously not meet.

In the end, it's between you and the seller. The cool, reputable sellers will give you a refund, full or negotiated partial, and will take their lumps, with or without requesting the damaged goods back. It depends on the seller, and the rapport you may have, in influencing them to step up to their responsibility. Their ultimate responsiblility lies in the shoddy way they packed the items.

I've had more than a few cases of damage, and in at least half of them I was simply left holding the bag. Even though the seller always said "sorry", less than half of them ever cared to issue a refund.

On the other hand, my own experience with the smashed Tascam 38 yielded me a full refund by the seller, AND I was able to keep the damaged goods. Likewise, a Technics cassette deck I got that was cracked yielded me a full refund, and I kept the goods.

The majority of other damaged goods I got,... several Fostex A8's in a row, an A2 & a 350 mixer,... I really bit the big one on damage.

Likewise, f/i, the "famous" wayward M520 that took me a month & a half to recieve, and it came less the important power umbilical cable, and is therefore rendered totally useless. My $800 door stop. I'm being totally stiffed by the seller on this cable, by oversight or deliberate omission, and that's the way the Ebay game goes, sometimes.;)
 
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Well i got the Dont worry its insured speech and the song that there is no way the recorder could have been damaged cause i packed it so well. Which was bull shit cause there was nothing between the bottom of the box and the recorder. It got dropped or sat down real hard.
They pretty much told me I was on my own.
I filed a claim with ups and they are suppose to get in touch.:rolleyes: There was on damage to the box at all, I figure if there is nothing wrong with the dbx units I will walk away with a loss of 250.00 and have a beat up 38 on my hands.

Whats funny is when I pluged it in ever meter light worked.:D
But that was as far as i have went in testing. I got the original paper work with the original owners reicept and its a real early unit. The Head cover is still good so I can use it on my other unit since it didnt have one and use the lights out of the meter to replace some in my good one. I dont know it might work just fine but with as hard as it hit I would think the heads are out of alignment. Any way another one bites the dust.

Thanks guys
 
Because the heads on the 38 are mounted to the bottom chassis plate, I think they will stand a much better chance of actually still being in pretty good alignment, assuming there were aligned to start with.

It may well turn out that the bulk of the damage is purely cosmetic and that everything works.

Have you tested the unit out yet to see what actually does and doesn't work?

Good luck!:) I am keeping my fingers crossed for you Herm.

Cheers! :)
 
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