Workmanship on Taylors is impecible. Anyone who ever tells you otherwise doesn't have a clue what they are talking about. There are some cosmetic things I wish they would spend a little more time on, but they are making a particular product which is aimed at a particular market, and they do a VERY good job of it. (That being said, I would strongly advise against using their ES electronics, which have been very spotty in terms of reliability.)
Additionally, you will never be dissatisfied by the customer service you recive from Taylor. They are one of the few companies (apparently in the world) who still know exactly how important great customer service is, and exactly what it takes to actually deliver great customer service. They are one of my favorite companies to do warranty service for, because we know that when we call them up they will ALWAYS do the right thing, except for those times when they cover things which really shouldn't be covered (which, while not the right thing to do, is in the customers favor). I've seen them cover jobs where the customer severely abused the guitar, where we have told them that we don't believe the repair should be under warranty because it is clearly the customers fault. Their customer service is probably the best in the industry right now, but I have to included that probably because Martin is right up there with them. Taylor and Martin also treat their dealers and warranty centers well, which means those dealers and warranty centers go out of our way to work with you when you buy one of their guitars. We like our relationship with Taylor, and we want it to continue.
Now, the only question is if you like the sound or not. Personally, I don't like them. It's not that they sound bad - the certainly do not - it's that they don't sound very interesting to me. They are too clean sounding, and the bass on their guitars is (to my ear) anemic and sterile. Martin's are much better in that regard, at least to my ear. My dad's acoustic guitars are better than any of them, but then I'm a bit biased! (I just wish my acoustics were that good - I probably wouldn't be spending so much of my time making electrics.)
All that being said, do make sure you try everything you can get your hands on, and make sure you get to a great guitar shop (i.e., NOT Guitar Center). You want to find a place with a knowledgeable but low stress sales staff, a large selection of different brands (including Martin, Taylor, Santa Cruz, etc. and as many small shop builders as possible), and a comfortable environment to try the guitars. If you think you might want to spluge a bit, try to make it to the
Healdsburg Guitar Festival. It's a lot of fun - at least if you like music!
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"Cowards can never be moral."
M.K. Gandhi