Just checked the manuals online, and the direct out is definitely unbalanced. They show a diagram of using a TRS cable to connect to it, and that might be causing some confusion- but they also show shorting the ring to the shield in the connector.
It's supposed to be a 75Ohm output, if their block diagram is to be believed. So if you'd like to fake up an impedance-balanced connection to it, you could connect the ring to the shield inside the plug at the board end with a 75-ohm resistor. Whatever is on the far end would see a reasonably impedance balanced signal, and you'd have minimum noise (compared to simply going single-ended).
Or, you could simply short ring to shield, and have *almost* the same level of performance. For my money: do it the simple way, unless and until you have a noise problem- and then muck with it, doing the impedance balancing thing (or more likely, putting a transformer in there to get a _real_ balanced differential output).
I just realized that I probably sold Soundcraft a bit short in that last post: impedance balancing really isn't a trivial exercise. The hard thing about doing impedance balancing after the fact (on somebody else's product that you just bought) is that it is very difficult to determine the actual output impedance of a driver. For any active driver, its output resistance as a function of frequency will be a much more complex function than a simple resistor to ground.
When the manufacturer does it, they have the circuit design right in front of them- so they can use a more complex circuit (probably an RC pi section or two) to more closely model the output impedance across all the frequencies of interest. I'll pretty much guarantee that Soundcraft doesn't just use a simple resistor. The closer the impedance match of that balancing circuit to the driver circuit, the better the noise rejection will be at the receiving end.
Anyway, a simple resistor won't be perfect, but it might be close enough for after-the-fact use. Sorry if that caused any confusion.