Pinky
and The Brain...
I recently started receiving bills from a host ("Mid-Phase") I haven't been using in probably a year+. I replied kindly explaining that my account had been closed a long time ago due to their shotty service, and that I had even received a partial refund for the services not rendered (which, at the time, I thought was a nice gesture on their part... but I was still never going to recommend them again). Since then I've receive the following letter along with "password reminders" of how to sign in and either cancel my service (which they would have been done prior), or pay the balance due. In one of my earlier emails I even explained that because it was so long ago I don't have any 'evidence' of the cancellation aside from the fact the forum/site is completely turned off and I haven't logged into the account in, like, a year.
The persistence as indicated in the response below tells me that they are simply out to milk a loop hole they created, and basically feel out how big of a sucker they think I am. My last response ended with "see you in court".
Please note that my name isn't even William, and I have signed my name (Kevin) on all my previous emails. These are guys are really clueless. Buyer beware!
I figured since someone may consider this company for hosting of their band site someday I mind as well post a little warning here.
The persistence as indicated in the response below tells me that they are simply out to milk a loop hole they created, and basically feel out how big of a sucker they think I am. My last response ended with "see you in court".
Dear William,
Whether or not you used our services isn't relevant. In accordance
with our terms of service, accounts are renewed until cancelled through
the cancellation form, (the cancel form can be found here:
cancel.midphase.com ). Further, to avoid renewal charges you must cancel your account
14 days before its renewal. Non-use is not a form of cancellation.
You can review our terms of service here,
http://midphase.com/html_files/terms_of_service.php
You have an outstanding invoice that must be paid off before we're able
to close your account. We need you to update your credit card
information so we can process this outstanding balance. To update your billing
information, login to secure.mpcustomer.com using the login details I’ve
sent to you by email. Once you are logged into the billing system click
on “Billing Info” then “Edit”. Once you’ve update your credit card
details let us know through this ticket and we’ll make sure your account is
paid off.
To close your account you MUST fill out the cancellation form,
cancel.midphase.com
We would love to keep your business. If there is a specific problem
that has led you to leave midPhase please let us know and we’ll be more
than happy to fix it for you.
Please let us know if you have any questions or need help. Thank you.
--
Brian Harmatuk
Billing Representative
Please note that my name isn't even William, and I have signed my name (Kevin) on all my previous emails. These are guys are really clueless. Buyer beware!
I figured since someone may consider this company for hosting of their band site someday I mind as well post a little warning here.