With the volume all the way down, and your ear stuck up against the grill, you will always get a bit of hum, that's normal, but anything more than just a low purr, particularly in a modern design, indicates a problem. With nothing connected to the amp's input, see if the hum increases when the volume is pushed up (from all the way down). If so, I'd be inclined to think it's input tube(s). If hum remains constant, then output tubes perhaps, which might require proper 'biasing.' I've read somewhere that particular amp self-biasing, however, and isn't user-adjustable. But at this juncture, anyway, whatever the problem (if indeed there even is one), it's just a matter of returning it to the store if you're not happy.