edgarallanpoe said:
Unless you are a dealer, this is not true. I see this a lot, and it doesn't work this way. The warranty is only valid for the original purchaser, and then only with an original receipt from an authorized dealer. Warranty cards are a way for companies to get data on their customers but are worthless when trying to get warranty work done. First thing they will ask you for is the original receipt. No show....no go. I suppose there are ways around this...but it will entail a lot of lies. It is not as simple as filling out an empty warranty card.
Not true. You see this a lot because other people know what they're talking about...
A good majority of companies now have transferrable warranties that allow the remainder of warranties to be tranferred to buyers on used products. Additionally, any company with any decent reputation would never adhere to a "no receipt, no go" policy on a product that was purchased from an authorized dealer and registered appropriately. In fact, I know many companies (including Presonus) that have given excellent customer support (including free parts and/or repairs) to people who didn't even have a warranty to begin with.
If someone buys this Firepod (which was purchased from an authorized dealer) and registers it in his name, then he will reap the benefits of a full warranty because Presonus is an excellent, reputable company. For example, on my last birthday, my sister bought a few pieces of rack gear for me for my studio. When I went to register the products, do you think I was told...
"Oh, I'm sorry sir, but you're not able to register the brand new, unopened items from our company that were purchased from an authorized dealer because the credit card that purchaed the items wasn't in your name." Furthermore...what if my wife or buddy picked up at item at a local store for my studio that I had them hold for me? Do you think that the company is going to deny me the rights to my warranty because it wasn't specifically
me that purchased the item there in person?
There are very few exceptions to the rule here. One that comes to mind is Waves (horrible customer service, I might add). If you go to purchase any Waves bundles from an authorized dealer, they will register you on spot with your information and provide you with access keys and such (most dealer do, at least). Any other time, the original purchaser doesn't typically matter to companies who understand what good customer service is all about. Point being, who purchased the item is irrelevent to who registers it.
Just thought I'd toss this out to recoup my cash some and give someone a chance to buy one cheaper.
