Yup. I've gotten *zero* useful responses rom Fostex USA, and any number of negative and downright discouraging answers from them. And not for lack of trying! On the other hand, the Australian guys are very knowledgeable, friendly, quick to respond, and willing to help out- even if you tell them right up front that you aren't in Australia! I own Ausrock a major debt of gratitude for hooking me up with them: had he not done that, I'd still be flailing along with old firmware.
Amazing. Frankly, the hot setup is to correspond via email with the Australian guys, and let the US reps go pound sand. IMHO, of course: your mileage may vary...
I have no idea what Fostex USA is thinking, given the state of their support mechanism. They'd sure do well to study their Australian peers.