For those who don't know, Cubase AI 8 (and probably other editions of Cubase) doesn't support Windows Basic or High Contrast themes. I wasn't made aware of this when I bought a Steinberg USB interface that bundled the download version and, about a month after buying the bundle, I only found out today.
First issue for me was that the Steinberg website rejected the supplied download access key. I raised a support issue and it took Steinberg over two weeks to respond by email with a download link and replacement activation code. I downloaded the software, installed and registered it today. However, when I first launched Cubase AI, I got an error message telling me that the software doesn't support my Windows theme and it refused to launch. For other reasons, I use the Windows Classic theme and so the Steinberg software seems of little use to me. Thankfully, I have another (free) DAW that I installed as a stop-gap until Steinberg sorted out the access key issue, and so I can still use the hardware.
I'm posting this both in the hope that it'll warn others who don't use a Windows Aero theme and also in the hope that someone knows of a fix that'll let me run Cubase AI on the Windows Classic theme.
First issue for me was that the Steinberg website rejected the supplied download access key. I raised a support issue and it took Steinberg over two weeks to respond by email with a download link and replacement activation code. I downloaded the software, installed and registered it today. However, when I first launched Cubase AI, I got an error message telling me that the software doesn't support my Windows theme and it refused to launch. For other reasons, I use the Windows Classic theme and so the Steinberg software seems of little use to me. Thankfully, I have another (free) DAW that I installed as a stop-gap until Steinberg sorted out the access key issue, and so I can still use the hardware.
I'm posting this both in the hope that it'll warn others who don't use a Windows Aero theme and also in the hope that someone knows of a fix that'll let me run Cubase AI on the Windows Classic theme.