Thanks Mike...
But one of my problems is one of the store managers was involved in this screw-up. It gets a bit touchy complaining to a manager about the service that you got from him.
It all started the day that I got the monthly circular from GC and noticed the Alesis gear blowout. They had the DM-Pro listed for $300. I wanted to get there ASAP to get a hold of one of these before they were all gone.
I pulled up to the store about an hour and a half before they opened and one of the managers let me in to see if he could track down one of these units for me. He took my money and got on the phone to some of the other stores. I left with the assurance that he could get one for me in a couple of days. He said there were about a dozen new ones around the country. When I came back two days later there was a demo unit with a QC date of 1998. I asked him if he could find a newer one and he said that was the last one in the country and he had over-nighted it from somewhere out west. I took the demo and when I got it home it seemed to work fine.
I was back in the store in the drum section looking at trigger pads about a week later and I happened to hear one of the sales people on the phone talking about selling
a DM-Pro. After he hung up I went over and asked him if they had any at the store, he told me the one he was talking on the phone was on layaway but he looked it up in the computer and told me there were about ten of them still available. So what's up with that?
I guess my biggest beef here is that I paid for a new DM-Pro (at a discount price, but it was still the price of a new unit), I got a three year old demo. When I voice concern about the reliability of the product because of it's age, I was told it was the last one in the country, and then found out later, that really wasn't the case. Then the unit go belly up on me on day thirty, I bring it back to GC for the warrantee repair, I'm told that it's sent out, I return on half a dozen occasions to inquire into the status, and not until two months later does anyone tell me that it never left the warehouse.
I guess in a nutshell, I'm just really tired of dealing with the people at guitar center and the whole attitude that they bring to the job. I once brought back a Tascam TM-D1000 because there was a scratch on the face of the board. You should have seen the eye rolling, and smirks between the sales people as they opened another box so that I could check it out before I took the second one home. I just can't believe they would accept the same scratch on a board that they were bringing home for the employee discount price. I do have to say that there are individuals that I regularly deal with that treat me very well.. (they're just not there 24/7... sometimes you just have to deal with who's there).
Well, that kind of steered right off topic, Eh?
Just had to vent, those of you familiar with me understand that this is an all too frequent occurrence.
I’m trying to become the first poster to make expert user by word-count alone.
I’ll give Alesis a call tomorrow. Thanks for the phone number.
