ez_willis
.
Thats normally a dead cert to make me jump when a customer rings up..
right, because not just anyone can be in a band and post in forums.
grimtraveller
If only for a moment.....
Leave the guy alone. Us brits are famous for not complaining and when of us does a good job of it you all jump on him.
We will have satisfaction I tell you..
http://www.unkind.pt/fotos/familias/muttley_1167954727.gif
Muttley ! Do something !!
Blimey mate, we Brits are among the moaniest, most complaining people on the face of the earth ! We complain about everything. If it snows, we moan there's no sun. When it hits 90, we moan that it's too hot. We complain about the trains, the buses, council tax, the education system, the government, young people, hospitals, the class system, the F.A. cup, East Europeans, the rain, religion, Gordon Brown, traffic, obesity, Mondays, work, Muslims, traffic wardens, daytime TV, Ikea, parking tickets......the list isn't endless but neither is it Beethoven.
Oh ez, you are a one !
muttley600
Banned
http://www.unkind.pt/fotos/familias/muttley_1167954727.gif
Muttley ! Do something !!
Blimey mate, we Brits are among the moaniest, most complaining people on the face of the earth ! We complain about everything. If it snows, we moan there's no sun. When it hits 90, we moan that it's too hot. We complain about the trains, the buses, council tax, the education system, the government, young people, hospitals, the class system, the F.A. cup, East Europeans, the rain, religion, Gordon Brown, traffic, obesity, Mondays, work, Muslims, traffic wardens, daytime TV, Ikea, parking tickets......the list isn't endless but neither is it Beethoven.
Oh ez, you are a one !
No no no no no no. There is a world of difference between complaining and moaning.
rayc
retroreprobate
The fact that you had to return an item would have put them on the "warning Will Robinson" list for me.
grimtraveller
If only for a moment.....
One more 'no' and you'd have half the mid section of "Bohemian Rhapsody !"No no no no no no. There is a world of difference between complaining and moaning.
I get your point though. I was thinking that as I wrote it.
gecko zzed
Grumpy Mod
Sure. Not all businesses can be perfect, and sometimes they make mistakes, just as anyone else. So giving a bit of latitude is sometimes useful and helpful. And indeed, thinking about what you really want, then adopting a course of action to achieve that, is better than leaking your initial emotional reaction to a bad situation all over the place.
But . . . we should not pillory the victim here. There is another perspective, which is the fact that when some people get upset, they will become 'emotionally leaky'. This is a risk that businesses face, and must be managed by them. Knowing that some customers are going to be unsympathetic to unforeseen problems (let alone to company incompetence) means that a business must do what it can to minimise the potential damage that unhappy customers can do to the business, and the key to this is (of course) good customer service.
So the OP may have achieved different results with a different approach, but has every right to take whatever approach he likes . . . and if it is one that reflects poorly on the business, so be it . . . the business needs to deal with it.
Some instances: I bought a Lexmark printer. It went bad. I rang the retailer who gave me no joy (which didn't surprise me) saying I must contact Lexmark. I rang Lexmark. No worries: "we'll send you a new printer. Send the bad one back to us in the box the new one comes in." Two days later (reasonable delivery time), it arrived, and I sent bad one back. I was very happy with this level of service.
grimtraveller
If only for a moment.....
Muttley, I thought again about what you said and I still agree for the most part {although how the British have this 'mythical' reputation for not complaining about things is beyond me !}. Gecko, I agree also with everything you pointed out there. And as I thought more about Muttley's point, it dawned on me that what caught my eye in the OP wasn't a dissatisfied customer complaining about lousy service. Blige, he should complain ! He's free to do that. But to recommend to people from all over the world that a company shouldn't be used because of their experience was for me a bridge too far. The OP replied to ggunn that they weren't trying to convince anyone of anything and that this was implicit in the thread's title. But the opening line somewhat contradicts that. It's subtle and probably unintended.
But there you go.
And I will follow.
C
chamelious
www.thesunexplodes.com
A lot of hostility here. I'm obviously not trying to start a boycott campaign, I was merely warning other potential customers of what i consider to be a terrible level of customer service. You have all the facts, so you'll make your own decisions.
Even better are the people making out like this is my fault, someone suggesting i'm to blame for having to send an item back in the first place? The "angry emails" i referred to weren't actually angry in their content, i was just angry when i wrote them.
Posting on forums really is like putting your balls in a vice these days.
Even better are the people making out like this is my fault, someone suggesting i'm to blame for having to send an item back in the first place? The "angry emails" i referred to weren't actually angry in their content, i was just angry when i wrote them.
Posting on forums really is like putting your balls in a vice these days.
grimtraveller
If only for a moment.....
For the record Cham, I'm not in any way hostile to you or your plight. Neither do I think the whole scene is somehow your fault. I already said that I think you not only had the right to complain, but should.
I've just had a scenario with my electric and gas supplier - they estimated the bill (after the meter was actually read) and and made it a four monthly thing rather than a quarterly one so both bills were huge. I e-mailed them with a complaint about four times over a two week period with no reply. Then they had the gall to send me the red letter (the bill had been so big that I paid one of them with the intention to pay the second when I got paid at the end of the month) so I said to them, ha, you've contacted me soon enough when you want to ! I pointed out to them that I'm a fiercely loyal customer and have been for years, in the face of cheaper competition and that I was not at all 'happy' with their antics and if there wasn't some resolution, I'd take my custom elsewhere.
I got an apology the next day and they've gone with all my bill reading suggestions. I'm not against people taking action. But I would not counsel people not to use said supplier, even if we had ended up leaving them.
My apologies if anything I said made you feel like you were being got at. Actually, in the years to come, some people may come across this thread and both sides of the debate may well assist them in making whatever decision they ultimately make.
I guess the risk of posting on forums is that of opening yourself up to people all over the planet who may have a totally different mindset to you and way of dealing with things. And it's not like anyone knows you or are your buddy and understands your nuances and foibles, and you theirs.
"It's a blessing, it's a curse and it's your decision now....."
G
ggunn
Crystal Flavolian
Well, no, we don't have all the facts, we just have your side of it. I'm not saying it was all your fault; I wasn't there when it happened, I don't know you, etc. It's just that many times venting on an internet forum is just that - venting - to make the poster feel better about a situation (s)he is having trouble resolving, and it always paints the poster in the best light possible in the absence of the other side's input. It's always couched in the guise of a public service, but it's usually just venting. Hence, my "grain of salt" attitude.
M
MK-Ultra
New member
Hm..............
Obviously. Thank you for your strong recommendation, though!
BTW, I ordered a guitar from them around supper last night, and it is on its way as I type.