Windows crash - don't mind paying for help.

  • Thread starter Thread starter LaPAtata
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LaPAtata

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Hey, I’m new to this. I’ve installed Ableton Lite, but now my Windows keeps crashing. I’m looking for professional help to sort this out and don’t mind paying for an hour of your time. I can share my screen on Discord so you can guide me and tell me what to click.

Setup:
Windows 11 Pro on
ASUS ROG STRIX
i9-13980HX
32GB RAM
1TB SSD,
4090RTX w/16GB
Arturia Minifuse2
Akai APC Key 25)

Is there anyone experienced with this who can help? Thanks in advance! Tom
 
Hi Tom and welcome. I am sure one of the top computer blokes will be along soon. Meantime I have Googled "Ableton and win 11 problems" and got a RAKE of info back and several suggested fixes.

I don't have W11 yet and am going to hang on to 10 for as long as I can as I have read of other issues with 11 and audio software.
If 11 still has the "Restore" function (N.B. NOT recovery! That's a bit serious) set a restore point before you try any fixes.

Best of luck.
Dave.
 
Welcome to the forums, Tom.
I don't use Windows or Ableton so can't really help directly,
but I'm no stranger to troubleshooting and anyone offering help will (should...) want more details about your issue.


1:
What exactly do you mean by crashing?
Take a screen shot, or clear photograph, of any specific error messages which are shown.

2:
Is there anything specific which prompts a crash?

3:
Did this setup work without issue previously?
If so, when did it start crashing and can you think of anything, software or hardware, that might have been changed at that time?
 
One thing to remember about Ableton on Windows (don't know about iOS), once you set up the interface with ASIO, the interface must be on before you launch Ableton. That will cause it, usually not crash, but it take a very long time to open, which might give the appearance of crashing.

If the above is not the case, ASIO drivers can cause a huge headache if there are issues (they touch hardware). Make sure you have the latest drivers, do some searching on your interface and driver issues. If required, unplug the interface, go back into Ableton and "wait" until it comes up, then reset everything. But I suspect if your interface is pretty common, then drivers will cure the ill. But make sure it is turned on before you launch Ableton. PITA, but you just need to know that.
 
ecc83 said:
Hi Tom and welcome. I am sure one of the top computer blokes will be along soon. Meantime I have Googled "Ableton and win 11 problems" and got a RAKE of info back and several suggested fixes.

I don't have W11 yet and am going to hang on to 10 for as long as I can as I have read of other issues with 11 and audio software.
If 11 still has the "Restore" function (N.B. NOT recovery! That's a bit serious) set a restore point before you try any fixes.

Best of luck.
Dave.
Click to expand...
That is a good advice. Thank you Dave.
 
Steenamaroo said:
Welcome to the forums, Tom.
I don't use Windows or Ableton so can't really help directly,
but I'm no stranger to troubleshooting and anyone offering help will (should...) want more details about your issue.


1:
What exactly do you mean by crashing?
Take a screen shot, or clear photograph, of any specific error messages which are shown.

2:
Is there anything specific which prompts a crash?

3:
Did this setup work without issue previously?
If so, when did it start crashing and can you think of anything, software or hardware, that might have been changed at that time?
Click to expand...
Hi. Steenmaroo. Thank u 4 replying.
1) By crash I mean the blue screen, saying "Windows encountered an error bla bla bla". Stays for 2-3", then reboots the PC. Can't take a screenshot ('cause nothing works), but will try to shoot a pic.
2) I don't exactly understand the question, but the crashes are random. It's not like I'm doing something specific in Ableton and the crash happens. It can just be open, and I'm watching a how-to Ableton vid on the other screen in YouTube and all of sudden...blue screen. Ableton wasn't even in Focus.
3) Yes, worked previously. It does this since Apleton. And it only does it when Ableton is running. If Ableton is not running, the PC won't crash.

Extra info:
- I tried to use Asio4all instead of ASIO but Ableton doesn't show it on the pop-up list of usable ________ (whatever ASIO is, have no clue, just know it's needed).
- YouTube goes trough the Laptop speakers, 'cause eiter Win or the PC or YouTube won't allow to run everything "sound" from the PC trough Arturia Minifase2.
- Ableton crashed even before I had the l the Arturia Minifase2 sound interface. Infact, I bought that 'cause I thought the crashes were due to ASIO (or whatever manages sound on a PC) not being able to run a DAW.

Thank u 4 your reply, maybe you can make something out of this. I'm pretty sure it's just a silly setting
 
Nice PC, Tom.
It might be worth going through the Bios settings.
Experiment with disabling things, and slowing it down.
Does it only happen when running music software?
Make a note of what changes you try, so you can get back to the current settings.
Windows is a pain in the ass. Enough to make you go running to the Apple store.
 
Tom, have you tried Windows own drivers? MME, Direct Sound or WASAPI? (there might be a new and better one for W11? 'Bout bloody time Msoft woke up to the fact that many people want to do serious MUSIC work on PCs!)

Of course, ASIO drivers (if GOOD ones!) give the lowest latency but WASPI is not bad and for a lot of the time you can run with very large buffers. I don't think in over 10 years messin' with them I have ever had an interface nor DAW that would not run on the above drivers? Certainly in the last few years I have used a Native Instruments KA6 and MOTU M4 with 'non-ASIO' drivers with a variety of DAWs. Mainly Samplitude but also Audacity (don't do ASIO anyway) Adobe Audition 1.5, Sound Forge nay bother. Not tried Abe Lite but I could download and try the demo if you think it might help. That would be W10 of course.

Bottom line, if the PC is stable on Win drivers then give Ableton a poke with a sharp stick.

Dave.
 
It's likely the BSOD has an error code on it which may be useful so, yes, if you can get a clear photograph of that that'd be great.

You can also look up system logs to find out a bit more about recent BSOD crashes.
Some instructions are here.
It may not mean a lot, or anything, to you but you can share your findings here. (y)

I'd recommend against randomly changing things to see what happens, especially in the bios.
Sometimes BSOD is a crapshoot but sometimes the logs can detail what went wrong or, at least, point in the right direction.

Just for clarity, it sounds like you're saying you bought the interface because you were having issues?
I.E. The BSOD problem predates your interface?

A good first step, while you're hunting down BSOD logs, would be to make sure windows is up to date, your interface and all motherboard drivers are up to date, and that the version of Ableton you're using is compatible with the most recent Win 11.

I'm reading a lot of complaints (with potential solutions) relating to windows 11/Ableton power management,
where minimising or tabbing out causes audio glitches, application hangs/crashes, or even BSOD,
so there may be some things to try,
but a look at those logs would be an important first step.
 
Hi Steenmaroo. I sent you a message on your website, since I rather prefer send you these logs in an email, rather than posting on a public forum. Could you please check your messages? Thank you.
 
Before you get in too deep, try unplugging the usb cable to the interface and see if it crashes. I had a problem with my old workstation with my focusrite interface. I had the current drivers and never did figure out the problem, but changing from a usb 3.0 to a usb 2.0 port resolved the issue. Like mentioned above, try the WASAPI driver. I use that on my laptop when I am just mixing. If I'm using the focusrite, I change to ASIO driver in Reaper.
 
You might also try to install Reaper and test that. If it's an ASIO driver problem, it would probably still happen with Reaper. If it's an Ableton issue, then Reaper should run without crashing.

I have run into a conflict when using the ASIO to try to drive both Reaper and a standard program like Media Player or a Youtube video. The system doesn't want to run two different protocols through the interface, and probably not two protocols through different interfaces (your internal sound card and your ASIO/Minifuse.) No crashes happen, but it locked up the interface from working correctly. A reboot of the interface put things back to normal.
 
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