I went through them to (try) buy a guitar. Had nothing but a headache. Following their instructions I did the "Buy it now" through their web site and shelled out $2,800 (thats american folks!) only ot find they decided to sell the guitar local and did not pull down the auction. I found this AFTER they took my payment on my credit card. Now I was in a situation where I did not have the guitar nor did I have the funds available to purchase another. I was furrious as I was getting set to leave on tour, so I was in a pinch. The GC rep called me at home and did his best finding me a diffrent guitar from another GC store @ 10% off. He also offered t-shitrs and coffee mugs and I told him "if I take up playing coffee mugs and t-shirts I will call you."
He did do a nation wide search for me and had about 5 guitars to choose from ( though not of the same calliber). I ended up setteling on one for $1,400 that charged to a diffrent credit card. Now I have $4,200 in outstanding balance for a $1,400 guitar. I was being told the charge will be reversed blah,blah,blah........ I left for tour.
Hated the guitar I settled on and on returning home.....no reverse charge. I ended up going around GC and went straight to the source - Instrument Exchange and went off on a tyrade about fraud, bait and switch, reporting them to some (unknown) law officials and the like ( It was actually kind of funny by now.......well looking back anyway) and the next day the charge was reversed.......whew!
In the end I took the guitar I didnt want to a local GC and traded it for a 1982 JCM 800 with a 1960 cab. Straight up.
In my mind (at least) I feel like I came out a winner in the end.
Before you buy make sure they actually have what they are selling.
rodvonbon