How do I post a new thread in the forum on the Steinberg site? They aren

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benzino84

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I was trying to fill out a request form for a phone call with support, yet I couldn't find all the information for the required fields. Then I was unable to find out how to post in their forum. It was a lot easier when I could phone them. This is frustrating.
 
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That forum is ^##((2)**!

I have been communicating for 3 days with Steinberg's bureaucrats, trying to answer the question. The code-writers over there stink.
 
There is a Cubase forum here - have you posted your question on this site?
 
Hmmm... I have nothing but great response from the steinberg.net forum. You have to register at https://www.steinberg.net/en/mysteinberg.html Create your forum account there, then sign in to www.steinberg.net • Index page

The place is not really good for questions like "how do I get this sound from two USB mics to rap with some beats made by aliens, in my untreated room, while recording acoustic guitar" But for serious technical issues, it can't be beat.
 
And, any time I have given a support request, I was contacted within 24 hours. At least 5 in three years. The second time I was offered a direct computer link to find out the source of my issues remotely. I figured out the issue and canceled the appointment. This is in the US by the way. I hear about bad customer support from Steiny, but have absolutely not experienced it myself. Quite the contrary actually.
 
jimmys69 said:
The place is not really good for questions like "how do I get this sound from two USB mics to rap with some beats made by aliens, in my untreated room, while recording acoustic guitar" .
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Tried that. Seriously overrated. :facepalm:
 
benzino84 said:
It was a lot easier when I could phone them. This is frustrating.
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Ha ha ha ha, this takes me back to those good old days when I first got into digital and the whole endeavour was new and I didn't know my bazouki from my bamzooki ! I basically was trying to connect my MIDI keyboard with the computer via a Midisport interface just so I could get the VSTis to work as they were housed in Cubase SE. I spent nearly 3 weeks phoning them in Germany and all I got was "Can you hold please ?" and sometimes I'd be holding for so long, I'd fall asleep ! And then the one time I actually got a real live human to talk to, he spoke a techno~babble that may as well have been Japanese for all the good it did me {I speak none of the languages of Japan}. Then I discovered that a mile from where I live was Arbiter who distributed Steinberg stuff at the time so I went there seeking advice and I was told they weren't allowed to verbally give me advice ! Fortunately, this guy there gave me a few pointers in hushed tones and I despaired. But after a month of trial and error, I got it to work. I won't knock support though because everyone has different experiences and I don't believe the negative ones are anywhere near the majority.
 
I could never get into the forum after I installed Cubase either. My solution was to uninstall Cubase and use another DAW. ;)
 
The Steinberg forum is setup to be a concise forum, designed so that only legal owners of specific software are allowed to enter. In other words, I cannot post in the Nuendo forum without having license for the product. This makes the forum more specific for ones particular issues. The only way for this to be possible, is for them to associate your registered license via elicenser, to access of each forum. It may seem like a bunch of steps to take to get there, but it makes sense. You have to register at mysteinberg.net anyway. Just click on the 'Forum' tab after registering and create your profile. Done. Now you don't have to weed through a thousand questions about Wavelab, Nuendo, or new users of LE that have nothing to do with the software you are using. I had problems at first getting my head wrapped around the whole licensing procedure as well. Now, it just makes sense.
 
Registration will allow you to post on the "Welcome to Cubase" forum only, where you can ask anything. It is the newbie forum, really. To post on any of the other Cubase forums - which is MOST of them - you need to be a registered owner.

When I see people asking lots of Cubase questions on non-Cubase forums, I assume that most of them are using cracked software. Same for other DAWs.
 
Eleanor Fudd said:
When I see people asking lots of Cubase questions on non-Cubase forums, I assume that most of them are using cracked software. Same for other DAWs.
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That just about sums it up right there don't it? Rep to you......
 
Eleanor Fudd said:
When I see people asking lots of Cubase questions on non-Cubase forums, I assume that most of them are using cracked software. Same for other DAWs.
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On the other hand.......I have knuckles and nails !
Actually, what I was going to say is that if you type in "Cubase forum" or "help for Cubase" or something similar, one of the places you get directed is here !
It could also be that alot of people using Cubase assume on recording forums that someone , in fact a few someones, use Cubase and therefore a general question into the ether may well be pissing in the wind or may net a result.
 
When I first started with Cubase (LE4), I was unknowing of the Steinberg forum and posted many questions here. Even now, I will post questions about Cubase, as this is a completely different set of people, and I like the personal advice. Most go to steinberg.net when they have something to bitch about. When someone posts a Cubase question here, and doesn't even bother to post it in the Cubase User Forum, it shows strong signs of being illegitimate. That is what I personally see.
 
I had just downloaded a legitimate trial version from Steinberg's site and couldn't get into the forum. So much for the "cracked copy" accusation. :rolleyes:
 
I never accused you my favorite dude!. Just my initial feeling of some posters. I do not even know if users of trial versions can post in the steiny forum.
 
jimmys69 said:
I never accused you my favorite dude!. Just my initial feeling of some posters. I do not even know if users of trial versions can post in the steiny forum.
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As far as I know, users of the trial version can't even find their forum, much less post in it. The forum link they e-mailed me didn't go to a forum. I went in circles for at least an hour trying to find it. All told, I wasted an entire weekend with their crappy Windows installer and bloated "eLicenser". I never got a response to a message I sent them from their contact form either. I finally gave up, uninstalled Cubase, and built a Reaper keymap instead. Adding insult to injury, I'm still finding eLicenser crap on my PC months later. The bottom line is this: if you want me to shell out a few hundred bucks for your software, you had best shit out a few bucks for customer support.
 
diggy_dude said:
The bottom line is this: if you want me to shell out a few hundred bucks for your software, you had best shit out a few bucks for customer support.
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I will have to agree with this. Steinberg has had a reputation in the past for being unintuitive and not user friendly. Hell the LE4 software plagued me with a ton of crashes and other issues for a year before I purchased an interface that came with LE5. From that version, I found Cubase to be a stable DAW that worked for me, and soon purchased the full version. From that point, the whole Dongle/eLicense thing just worked with one authorization code and never had an issue. I think a big problem they have, is with trying to use this type of anti theft format. It pushes away potential users by introducing hoops to jump through. Not good for someone who just wants to see if they get along. Ever try to date a stripper? Sure it looks good on the outside, until......
 
That's it exactly. They're so scared someone is gonna steal their program that they make it unnecessarily frustrating to get started with it. I bet the cracked version is easier to use than a legitimate copy.

The only question I had was whether it had a native US-428 driver. Once I found out it didn't, it wasn't worth any more than Reaper to me.
 
I would have to interject there, only so that your statement does not seem like a promotion to use cracks, as I am sure you did not mean to imply. Once one has purchased the legitimate copy, and enter the activation code, you never have to mess with any of the licensing crap again. Some are not so keen on the use of dongles or Ilok. That is personal opinion, as is choice of DAW software. I myself find it rather convenient and justified. But I'm just a hippie poser anyway. :D
 
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