Here's my problem...

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NickSpringfield

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Now this is not directly connected to any actual recording problem, but I recently had my PC upgraded. The guy who did it was supposed to add a new harddrive and more ram. I got it back and it didn't have the RAM and the new harddrive was just put it as a secondary drive. It looked way too half-assed, so I asked the guy if he could make the new drive the primary one and still keep the old stuff I had in the old drive.

So he gives it back to me today and what do I get? An empty PC. The new drive is the primary drive, but all my programs are gone. I tried accessing them from the secondary drive (my old one) but it wont let me re-install them to the new one. UGH!!! Has this happened to anyone? Is anyone more computer-smart than me and willing to help me out? I'd really appreciate it, it's driving me nuts.
 
Oh, and on top of that, I just tried opening up an audio file and it says that the soundcard is not responding. What a mess. I shoulda just gotten a pc. I finally have time off from work to work on music and I can't. Any ideas?
 
I'm sorry to hear of your unfortunate happenings. I hope this "technician" didn't take any of your hard earned money?! :(

As far as you system goes... Would you mind giving us the specs of the system? What are the sizes of both the drives? How about rotation speeds?

Lord knows what he has done to your system - so if it was me, I would just take any data or audio projects you might have (providing the system does indeed boot and lets you access both drives) and back them to disk. Then format both and reinstall Windows (on the faster of the 2 drives if they aren't the same speed). Then install your audio apps.

Good luck and again, so sorry to hear of this situation. :)

Cheers,
Samantha
 
Well, I'm not entirely sure of the specs. The old hard drive was a 40 GB that came with the PC. The new one is a 120 GB. That's the extent of my knowlege of this. I think I understand what's going on, but I have no clue how to fix it.

Being the old drive is the secondary one and everything is on it, I'm assuming the computer doesn't recognize it or something. I know I have a soundcard, but it tells me I dont. I have no idea really how to re-install the programs I use, and if I did, I don't have all the serial numbers, so I don't know what I'm gonna do.

Yes, I did pay him (not in full, which I won't unless he can fix this). All this seems like it was more trouble than it was a help. Still accepting suggestions.
 
First off, you can't take programs that were installed on one drive, copy them to another drive and expect them to work.

Part of the installation process registers the programs with Windows. This tells Windows information about the programs, where they are located, etc.

I am assuming that he installed Windows on the new drive (otherwise I haven't a clue as to how you are booting the computer). The new versions of Windows has no information regarding your exisiting programs. The way it would get this is through a reinstall.

The good news is that any data files, such as you recorded audio, should be OK. Also, assuming he didn't reformat the old drive, you can always go back to using that as your primary drive.

If you don't have the installation disks for the programs and the serial numbers, you are pretty much out of luck in using the new drive as your primary drive. At least if you want your old programs to function.

Therefore your choice is either to stick with the old drive as your OS drive, and use the new drive for audio. Or get legit copies of the programs and reinstall them on the new drive.

As for the sound card not responding, this is possibly because you need to install a driver for it.

Sounds like this guy did pretty much what you asked for - but he should have explained the consequences. And he certainly should have insured all your hardware was functioning before returning it to you.
 
Yeah, it's just frusterating. He's a very smart computer guy but he's so out of his mind that he never talks in plain english. Initially he did just put the new drive in the computer as a secondary drive, but my first one was going bad (clicking and freezing all the time). So I told him to make the new one the main drive, which he did.

I understand what's going on and everything, but it just annoys me that he would just give it back and not configure things properly (i.e. the sound card).

All the programs I use ARE legit, but I lost all the boxes and serial numbers when I moved. I think I have the CD's but the manuals and stuff are history. It's driving me crazy not being able to make music anymore!

Oh well, thanks for the responses.

-Springfield
 
you are so effed..............

the previous poster is quite correct. there are some utilities that make an attempt at migration of installed software, but only 'know' the major mainstream programs, like MS Office. I am sure it would not cover music software.

your sound card, if you can find out the model number, serial number, manufacturer and revision number (some combination of all the above) will have the driver freely available from the manufacturers web site if they are a major maker. if it is a single chip solution on the motherboard, or a commodity card, you may have more trouble. a couple of times I have just had to put in a creative card to get something I could find the drivers for.

if you registered the software, and the companies are still in business, you may be in luck, as many of them are very helpful. you may be able to upgrade to the latest version and get new docs for a very modest fee. Try calling them instead of email, then, when and if, you talk to a human, give them your tail of woe and see what happens. if you have the original cds from the manufac they may except that as proof you are legit.

This geek that did this may be very computer savy, but knows nothing about how a business works. that is where my partner gets most of his business.

when something screws up, people don't want the system reformated and all their data wiped, they want it the way it was, only FIXED! at 65 dollars per hour, you could easily spend 500 bucks just to set everything back up.

just be glad this was not an accounts recievable system with 500K of recievables outstanding.

good luck.
 
Yeah. Norton Ghost will work or any other similar utility. If the "new" drive is actually new it should probably come with a floppy that has some utilities from the drives manufacturer that will very easily allow you to copy the old drive to the new one. Either tell your tech to do it or get your money back and do it yourself...it's pretty easy.
 
You can copy the whole image over to the new drive, OS files included. This will fix any registry key problem you might get if you tried to just copy into a new install. XCOPY should do the trick and if it doesn't you can always get a Linux floppy and copy with GNU cp. You will probably have to do this without the OS running so from the XP install disk or a DOS boot utility disk. Theoretically Windows won't even notice the change.

On the other hand, you can just put the original drive back as primary master and use the new one for space to put programs and music. You should be able to do this yourself.

Oh, and fire your tech...he is no good.
 
Thanks for the input. I managed to get all, or most of the programs back up and running, but still can't figure out the soundcard deal. I was on the phone with Microsoft support today for 2 hours and then HP support for another hour and a half. Microsoft charged me $40 and HP wanted to but I told them to forget about it. I figure why pay $80 to fix a damn driver?! I can get a cheap new soundcard for that. I'll just wait til Tuesday and give the IT guy a piece of my mind. Me and him have butted heads before (i.e. I had an external USB drive two years ago with 35 GB of audio data, I gave it to him to fix and he wiped it clean!!) I guess the reason I keep going back to him is because he doesn't charge as much, if at all sometimes and he's easily accessible for the most part.

As for the soundcard drivers, I did redownload them from the manufactuarer, but no luck. Oh well. Damn Forth of July holiday!

Thanks for your responses,

Springfield
 
NickSpringfield said:
As for the soundcard drivers, I did redownload them from the manufactuarer, but no luck. Oh well. Damn Forth of July holiday!

Thanks for your responses,

Springfield


More info, what do you mean? What kind of soundcard is it? Where did you get the drivers? How did you install them? What happened?
 
I know the problem is pretty much fixed now, but I had to chime in about using Norton Ghost. You only want to use this when you are upgrading from a good drive. If you use it to copy over a dying drive, you will be copying all the file corruption that has happened as well. That's really just asking for trouble in the long run.

While Ghost can be quicker and easier, a format, and clean install of the system is still the best way to do it. This is assuming you have all your software handy (and you didn't borrow your buddy's software). While this isn't the fastest way, it doesn't really take that long, either. Especially if you're doing Windows XP on a SATA drive.
 
NickSpringfield said:
Thanks for the input. I managed to get all, or most of the programs back up and running, but still can't figure out the soundcard deal. I was on the phone with Microsoft support today for 2 hours and then HP support for another hour and a half. Microsoft charged me $40 and HP wanted to but I told them to forget about it. I figure why pay $80 to fix a damn driver?! I can get a cheap new soundcard for that. I'll just wait til Tuesday and give the IT guy a piece of my mind. Me and him have butted heads before (i.e. I had an external USB drive two years ago with 35 GB of audio data, I gave it to him to fix and he wiped it clean!!) I guess the reason I keep going back to him is because he doesn't charge as much, if at all sometimes and he's easily accessible for the most part.

As for the soundcard drivers, I did redownload them from the manufactuarer, but no luck. Oh well. Damn Forth of July holiday!

Thanks for your responses,

Springfield


Judging from what you have been saying this guy is a total idiot. Don't do business with him anymore. There is a reason why he doesn't charge much and is always readily available. Not saying all who don't charge much are idiots, but this guy is. The things he has done are just not what knowledgable people do.

To fix your soundcard go to the website of the manufacturer and download the drivers; you may have gotten the wrong ones. You may have to disassemble the chassis and take out the card to see what it is if you don't know. Of course alternatively you can get a Linux boot disk and run lspci and this would tell you EXACTLY what you have.
 
The soundcard is a piece of crap that came with the PC (I recently posted about recommendations for a new one). What I gathered from the lady at Microsoft who spoke severely broken english is that I have to get the disc that came with the PC to get the drivers from there, have HP send me a new disc (for $40 I might add) or go to the website of the card manufacturer and download it from them. I opted for the download and did it while she was still on the phone. Before the download it said something about the driver I was downloading was an older version than the one already installed on my comp and has no Microsoft Digital Signature or whatever. She told me to do it anyway so I did. When trying to install it, I got an insane amount of error messages about not being able to find certain files. As I was clicking "ok" for about the 50th time, my virus scan thing came up and told me that I was just infected with a ton of viruses and made me run a virus scan.

3 hours later, the scan finds almost a thousand viruses/potentially unwanted programs. That's what I'm doing right now. I'm not sure how I got all these bad programs being the only thing I did while online was go to Microsoft.com and I did a Google search for the new drivers to the soundcard. The old harddrive (current slave drive) was previously scanned and cleaned and the new one is brand new, and clean as far as I know up until I signed online. I didn't even want to put the internet on this comp cuz I always get tons of viruses. The laptop I use now is for whatever, but the PC in question is strictly for music. I'm just rambling, but it's problem after problem it seems with this comp.

I'd just go out and buy a cheap card for the meantime if I knew what I was doing, but I don't. I had opened up the tower case and had myself a look, but I don't know one thing from another.

Why the dude didn't check to make sure everything was working properly, especially in my case with the soundcard being he knows what I use the computer for, is beyond me. My luck I guess. Time to find new computer geek friends.
 
Sorry about the computer, man.

I absolutely HATE having a computer "repaired" at a shop. I built my girlfriend's computer back in April, and then when I got back to school, she calls and says it's broken. I go back the following weekend, take a look, figure out that the motherboard must have been defective, and tell her it needs to be replaced. She's fine with the idea, but her mom freaks and demands to take it to a repair shop. Three weeks and $700 later, her computer is back, and although fixed, I read the repair report. They replaced the motherboard, cpu, and heatsink, then charged insane service fees. I admit, the cpu probably needed to be replaced, but the heatsink/fan? How in hell could a faulty mobo destroy a heatsink? I had gotten her a nice Zalman one as well, and now she has a stock heatsink in there because "the components were made to work together". So I gave up on it, I got too frustrated.

As for your sound card, is it built into the motherboard or do you have a PCI card in there? If you have a card installed, you can try moving it to another slot. At least that's how I got my card to be recognized. Other than that, I'd let your anti-virus software deal with what it thinks are viruses and try installing the driver again. It might not be the driver that is causing your anti-virus software to freak.

If you're gonna spend any money, you might as well get a better sound card, from a respected company. It beats spending money on drivers, and you'll get better quality as well.

Good luck!
 
what a fucken mess............

NickSpringfield said:
The soundcard is a piece of crap that came with the PC (I recently posted about recommendations for a new one). What I gathered from the lady at Microsoft who spoke severely broken english is that I have to get the disc that came with the PC to get the drivers from there, have HP send me a new disc (for $40 I might add) or go to the website of the card manufacturer and download it from them. I opted for the download and did it while she was still on the phone. Before the download it said something about the driver I was downloading was an older version than the one already installed on my comp and has no Microsoft Digital Signature or whatever. She told me to do it anyway so I did. When trying to install it, I got an insane amount of error messages about not being able to find certain files. As I was clicking "ok" for about the 50th time, my virus scan thing came up and told me that I was just infected with a ton of viruses and made me run a virus scan.

3 hours later, the scan finds almost a thousand viruses/potentially unwanted programs. That's what I'm doing right now. I'm not sure how I got all these bad programs being the only thing I did while online was go to Microsoft.com and I did a Google search for the new drivers to the soundcard. The old harddrive (current slave drive) was previously scanned and cleaned and the new one is brand new, and clean as far as I know up until I signed online. I didn't even want to put the internet on this comp cuz I always get tons of viruses. The laptop I use now is for whatever, but the PC in question is strictly for music. I'm just rambling, but it's problem after problem it seems with this comp.

I'd just go out and buy a cheap card for the meantime if I knew what I was doing, but I don't. I had opened up the tower case and had myself a look, but I don't know one thing from another.

Why the dude didn't check to make sure everything was working properly, especially in my case with the soundcard being he knows what I use the computer for, is beyond me. My luck I guess. Time to find new computer geek friends.



my advice, stop. just stop.

get everything you have together. all the cd's you can find, all the printed material, organize it and write it all down. You need an OS disk, a serial number for the OS, and a driver disk, and application software disks. at a minimum.

SOMEHOW, you need to learn, or to beg, borrow, or pay for the expertise to reformat your hard drive(and not a quick format) and reinstall everything from scratch. before you install the sound drivers, find out what the system restore and driver rollback features are (if you are running xp, if you are not, everything else is worse, I suggest an upgrade to xp if you have the memory and processor for it). you need to set a system rollback point BEFOR your try to do something that may not work. you need to update your virus scan to the latest virus definitions befor you scan and after you reinstall it.

you may not even have a sound card, you may have a sound chip on the motherboard, and if you run out and get a cheap soundblaster card you will most likely have to find a way to turn the on board sound chip OFF. Have you got your original documentaion?

most of these transfer from one disk to another systems, ghost, etc, what do they do to the boot tracks? does xp need to be reactivated?

If everything goes just right, it could, I suppose, be called easy. How's it working out for you, so far? would you describe it as easy?

I don't know where you live, but try, really, really hard to find a computer users group. or maybe there is a votech school where an instructor would take your system in as a class project.
 
Yeah, I have XP and tried the rollback thing, but of course, the idiot who did this for me just went ahead and did things before thinking and it doesn't recognize it. Never thought of it, but I probably do just have a chip on the motherboard, because when I opened it up, it was all one piece and I vaguely remember someone telling me that a while back.

I think I have all the original discs and documentation that came with the PC at my parents house unless they threw it out. When I moved, I only took the necessities.

Has this been easy? NO! Mostly because of my lack of knowlege in this field. This ordeal has actually gotten me wanting to learn more about computers and how they work. Yes, I am definitely planning on getting a new, good soundcard (I'll browse around for recommendations).

I left the idiot IT guy a message today on his voicemail and told him the situation. I'm gonna stop by there tomorrow and see if he can do something temporarily for me so I can at least start recording again. Before you start yelling at me, the only reason I'm going back to him now is because

1.)He's the one who messed it up, so he knows what exactly he did.
2.)I'm not paying him until this is resolved. If I go elsewhere, I still wont want to pay him because he didn't fix it and I'd be paying twice as much for the other place to do the job. Also, he's the type of person who will insist on fixing it for me. I think he gets off while doing it (Maybe that's why it won't work??).

But I'll only let him touch it on ONE condition: I must be present and he must tell me everything he's doing, along with the consequences BEFORE he does it.

I really do appreciate everyone's input here. I learned a good amount just by posting my aggrevations. I will definitely let you know how and when this is all resolved.

Thanks again,
-Springfield
 
NickSpringfield said:
Yeah, I have XP and tried the rollback thing, but of course, the idiot who did this for me just went ahead and did things before thinking and it doesn't recognize it. Never thought of it, but I probably do just have a chip on the motherboard, because when I opened it up, it was all one piece and I vaguely remember someone telling me that a while back.

Try the website of the motherboard manufacturer. Often times they have driver sets for everything that is on-board.
 
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