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donovan1968
New member
I bought a Fostex VF80CDR digital multitrack last month. I used it to record some material over the course of a few days, then went to make a CD using the built in drive, only to find out that the drive did not work. I called Fostex and was advised that the fastest way to get it repaired would be to ship it to the service department (as opposed to bringing it to an authorized service center.) I was told that the turnaround would be about five days.
So not only have I NOT been able to use the BRAND NEW unit (which THEY allowed to be shipped out in a non-functional state), but I have had to PAY for shipping to the service department (in Norwalk, California), and wait for them to get around to fixing it. On top of this, I called back today to check the status, and NO ONE answers the phone in the service department (however, pressing "1" for "sales" puts you immediately through to a representative). The only option for service is voice mail, and the recording (which is difficult to understand) states that turnaround is actually one to two weeks, except in the case of back order parts (and something else which I can't understand), which may take four to eight weeks.
So at this point, it doesn't matter how useful the multitrack may ultimately be. I've had nothing but grief up to this point, and want nothing else to do with Fostex or their products. I know this is all probably standard practice for the music gear industry, but in my opinion it's just not right. Any others had similar experiences? I would like to write to them and tell them what people think. Thanks...
So not only have I NOT been able to use the BRAND NEW unit (which THEY allowed to be shipped out in a non-functional state), but I have had to PAY for shipping to the service department (in Norwalk, California), and wait for them to get around to fixing it. On top of this, I called back today to check the status, and NO ONE answers the phone in the service department (however, pressing "1" for "sales" puts you immediately through to a representative). The only option for service is voice mail, and the recording (which is difficult to understand) states that turnaround is actually one to two weeks, except in the case of back order parts (and something else which I can't understand), which may take four to eight weeks.
So at this point, it doesn't matter how useful the multitrack may ultimately be. I've had nothing but grief up to this point, and want nothing else to do with Fostex or their products. I know this is all probably standard practice for the music gear industry, but in my opinion it's just not right. Any others had similar experiences? I would like to write to them and tell them what people think. Thanks...