external HD wont spin up

  • Thread starter Thread starter foreverain4
  • Start date Start date
F

foreverain4

New member
this is not good. i have an external firewire seagate hard drive. when i turn it on, the light on the front comes on, but it doesnt seem like the hard drive even spins up. if i hold the drive, i cant feel any activity on the inside. this drives is not very old, but out of warranty. any ideas? bad power supply maybe?
 
I know of some places that will take your hd apart and extract your data for you if the drive is not working. I would call around your area to find a computer service shop. I know it is very expensive to do this though. How important is the data to you?
 
foreverain4 said:
this is not good. i have an external firewire seagate hard drive. when i turn it on, the light on the front comes on, but it doesnt seem like the hard drive even spins up. if i hold the drive, i cant feel any activity on the inside. this drives is not very old, but out of warranty. any ideas? bad power supply maybe?

Yeah, the 12V rail of the power supply would be my first guess. The light on the front is probably driven by the 5V rail, while the drive spindle is always driven by the 12V rail, AFAIK. A failed power supply capacitor, fuse, or voltage regulator seems more likely than stiction (unless you left the drive sitting on a shelf for two or three years). Try plugging the drive into your computer's power supply and see if it spins up. If so, the problem is probably some aspect of the case rather than the drive (though I'd go ahead and back it up immediately just in case it isn't).

Also, depending on how the drive is jumpered internally, it may not spin up until it gets a command from the FW-ATA bridge chipset, in which case it may be the controller board in the case that's shot. You can test this by looking up the actual bare drive (by model number) on Seagate's website, looking at the jumper settings and seeing if there's a spindle delay or spindle autostart jumper and changing the setting of that (those) jumper(s) if needed.

Worst comes to worst, if it won't spin up internally, you can either do the old "freeze the drive" trick or the old "spin the drive violently" trick to break the mechanism free and try to salvage whatever data you can from the drive afterwards. The former is probably safer than the latter, so it is probably worth trying first.

Another dirty trick.... If you find that the drive has lots of bad blocks when you try to recover the data to a new drive... WITHOUT DELETING the first backup, leave the drive spinning constantly overnight, then try again. Sometimes if a drive fails due to bearing leakage, leaving it spinning for hours will cause the drive platters to sling the bearing grease off the data surface and harmlessly deposit it on the inside of the drive's metal casing.

When this happens, you may find that you are able to access data on parts of the disk where the grease pushed the heads too far away from the platter surface to reliably read the information during the initial backup attempt. I've seen this happen personally. Suddenly, a drive that was failing to read about half the blocks could read all of them. Strangest thing I ever saw. Didn't last long, though. Drive spun down and never spun again. :D
 
thanks for the replies everyone. luckily, when i got my new computer, i copied all the data on this external drive to my internal on the new pc. so, i have no new data on this guy.


so, here is what i did. i went to seagates site to see, if by chance there was an extented manufactures warrantee. sure enough, 5 YEARS! wow! so, i then called best buy to see if they would do the exchange instead of me having to send it directly to seagate. they asked if i had the receipt, and i did.. so, i took it in. at first the guy scanned the SKU # and said, "sorry, we dont sell this model anymore". i was like WHat. cuz i had just seen it on their website. then i literally turned around, and there they were on a shelf right behind me. turns out, they changed the SKU#. anyway, the happiness of the story is, i exchanged my hard drive for a brand new one, AND, they gave me a gift card for $106. this is the price difference of this drive over the last 9 months... best experience i have ever had with best buy..
 
yeah... I've had so many drives fail this year I'm only buying seagates now because of the long warrenty...

FWIW I had to do a recovery from a samsung which headcrashed...160Gig cost $500 at a local data recovery lab called Vioplex...really nice guys too.
 
zekthedeadcow said:
yeah... I've had so many drives fail this year I'm only buying seagates now because of the long warrenty...

FWIW I had to do a recovery from a samsung which headcrashed...160Gig cost $500 at a local data recovery lab called Vioplex...really nice guys too.

Jeez! What do you do to these drives!?! I can barely remember the last time I killed a hard drive. No, seriously. I use dozens of drives regularly and I've only seen... I think one hard drive actually die in the last seven years. Do you folks not have adequate cooling in your computers or something?
 
I was copying and storing huge video files ...the lab guys said that copying massive ammounts of data can stress the drive as it is only doing one thing or a very long time.

I went through 4 drives since last july.
 
zekthedeadcow said:
I was copying and storing huge video files ...the lab guys said that copying massive ammounts of data can stress the drive as it is only doing one thing or a very long time.

I went through 4 drives since last july.

If you went through four drives in nine months, there is something fundamentally wrong. If you are copying and storing millions of tiny files, then yeah, I could see a failure, since you'd be doing a lot of seeking. Copying large numbers of large files is only marginally different from the drive being idle. A drive shouldn't fail under such a light load even if you were doing it 24x7.

That's a MTBF of just over two months. Two months would be 1,460 hours. Typical MTBF for most Seagate drives is about 1,400,000 hours. As far as predictors go, if you were concurrently using a thousand drives, that means you would expect to lose one per two months or so. I assume you aren't using a thousand drives, so something is very, very wrong.

That far out on the tail of the curve on one drive is a fluke. On four drives, it's signs of a serious problem, either with the drive model or with the physical environment.

I'd check for either inadequate cooling first. If this is an external case, it MUST have a fan for continuous duty use; for internal drives, it is highly recommended with the exception of laptop drives used in a laptop. Failing that, I'd check for a (very) dirty power supply roltage.

If neither of those proves to be the issue, you should post nasty reviews of that drive model so I don't ever mistakenly buy one. :D
 
Back
Top