DAW Capitalists

G

grind5bassman

New member
Why is there no support from DAW companies. If you have 2 days free to hang on the line waiting, well that's insane.

Yamaha buys out every company that they can get then, as a consumer your screwed if you need help. Drums don't need help, lol. Germany was no better when they owned Steinberg. I started with Cubase and they know your not going to switch mid air. So why do they care you bought their product, good luck folks, hee hee. Held on phone for 3 hours with Yamaha/Steinberg started with caller 9 got to caller 6 in 3 hours!! Screw them.

David Stotts
USA
 
Nobody talks on the phone. Send an email , or do a Zoom meeting.

Phones are all about words, words are dumb. Bunch a noise.

Yamaha should set up a LIVE chat that is automated. So your support issue becomes a 'choose your own adventure'.

Screenshot 2021-03-10 114800.jpg
 
Last edited:
Agents of the DAW. Luck less pedestrians. I know you're out there, with rage in your eyes and your megaphones.............
 
Me and Lazer frequently disagree, but I'm totally with him here. I didn't even know you could phone up these people? I cannot imagine hanging on for ten minutes to talk to somebody about things they cannot see, or hear? If I need help, manufacturer support would be way down my list. First would be Google, seconds trusted useful forums, m and the same ones often come up with the Google search, then I'd do a really detailed one-way email to somebody like Steinberg. Then I'd get the response in a day or two. So many now use the ticket system - not immediate, but I bet you don't get immediate help on the phone. I cannot imagine a studio type person working 8 hour days doing support, so your telephone pal probably never has used the software or the product in anger and just have the very same help screens you have seen. Let's face it - if you are a product specialist you get this by using the product, not answering the phone.
 
I can see that doing customer service/tech support for something like a DAW could be a nightmare. I'm sure a lot of the calls are people who know nothing about computers. Imagine having to walk someone through "click on the picture of". I certainly don't have the patience to do that all day, every day.

Try getting ahold of the IRS some time. Half the time it's "Due to heavy volume, your call cannot be completed". Finally you get in. By the time you finish going though all the "Select 1 for ..... Select 2 for...." you get "Due to heavy volume, your call cannot be completed".

They tell you you can find answers online, but that's not true either. You finally talk to someone, and the answer is "you should see something in 8 weeks", but 8 weeks later... nothing!

Rinse and repeat.
 
My Asus laptop needed service. A message was on my answering machine to call their team leader as my case was escalated. Calling them back I was never able to speak with the persons who identified themselves. Anything I had communicated in earlier calls needed to be explained again. RMA and Case numbers , were the first questions asked. Usually leading back to 'we will call you back'.

An email would have solved many of the problems I ran into during support communications.

Automated Support menus are the WORST! UPS for instance...Where is my package? No, seriously where's my package?......?
 
Not tech support, really.. but when I picked up my AKG K701 headphones for a suspiciously low price on Amazon, I emailed Harman Support to see if they were counterfeit. They responded within 24 hrs. We went back and forth for several days and the question was resolved. I dealt with the same person each time - he was very responsive and helpful.

As far as DAWs, I use Reaper and there seems to be no limit to the available online help. No need for to phones.
 
Last edited:
:listeningmusic: No.

His first response was that they had no reports of any counterfeit items "out there". Then he requested I send pics of them and all the packaging. I supplied close-ups from all angles, including all labels and bar codes. Also, where they were purchased (Amazon and shipper) and my cost.

He confirmed their authenticity and congratulated me on getting a great deal.

I just checked Amazon and they're selling for $30 less than I paid - how low can they go..
 
You must log in or register to reply here.
Back
Top