They completely Blow!
Twice I have had them send me advertisments etc and then they claim they don't stock it.. Below is a little exchange I had with them tonight. Now keep in mind I have spent thousands of dollars with them over the last few years... They are complete morons... Start at the bottom:
Ryan,
Nice response. Please send this on to the president of your organization for
his review. I suggest that you actually do forward it, as I will be calling
him in the morning before we file. You might also pull my customer record
for the last five years and review with him how much equipment I have
procured from your organization.
Regards,
Eric ----- Original Message -----
From: <custserve@americanmusical.com>
To: <@vectorlink.net>
Sent: Tuesday, May 09, 2006 8:54 PM
Subject: Re: For the second time.. (eo646873)
> Thank you for your email. I was reading the sections that you have
provided below. The statement on the web site is there for only one reason,
and that is to help you make a choice. We are informing you that there is a
product out there that may be in your interest. We do not advertise this
item, nor do we in any way tell you that we carry it as one of our products.
It is in good nature, not in a deceptive manner, that we inform you that we
may not have the best item available. I apologize for any misunderstanding,
but I do not see how helping people is unlawful.
> Thank You,
> Ryan
> AMS Customer Service
>
> -------------
> > On Tuesday, May 09, 2006 7:42:00 PM,
e@vectorlink.net wrote:
> >
> > I have been a customer of yours for several years now. And now for the
> > second time, you advertise items for sale that are not available
> > according to Ryan in your customer service department. The item I am
> > referring to is
the Behringer B215A amplified speaker which is referred
> > to on the main item page of your
Behringer B215 speaker on your site.
> > I would like you to read the following which is from the State of Texas
> > Deceptive Trade Practices Statute which is in effect in the State of
> > Texas where for all practical purposes they will respond strongly to a
> > complaint from a consumer about an out of state internet based vendor:
> > (Pay close attention to Sections 10 and 11).
> >
> > "=A7 17.46. DECEPTIVE TRADE PRACTICES UNLAWFUL. (a) False,
> > misleading, or deceptive acts or practices in the conduct of any
> > trade or commerce are hereby declared unlawful and are subject to
> > action by the consumer protection division under Sections 17.47,
> > 17.58, 17.60, and 17.61 of this code.
> > .(b) Except as provided in Subsection (d) of this section,
> > the term "false, misleading, or deceptive acts or practices"
> > includes, but is not limited to, the following acts:
> > ..(1) passing off goods or services as those of another;
> >
> > ..(2) causing confusion or misunderstanding as to the
> > source, sponsorship, approval, or certification of goods or
> > services;
> > ..(3) causing confusion or misunderstanding as to
> > affiliation, connection, or association with, or certification by,
> > another;
> > ..(4) using deceptive representations or designations
> > of geographic origin in connection with goods or services;
> > ..(5) representing that goods or services have
> > sponsorship, approval, characteristics, ingredients, uses,
> > benefits, or quantities which they do not have or that a person has
> > a sponsorship, approval, status, affiliation, or connection which
> > he does not;
> > ..(6) representing that goods are original or new if
> > they are deteriorated, reconditioned, reclaimed, used, or
> > secondhand;
> > ..(7) representing that goods or services are of a
> > particular standard, quality, or grade, or that goods are of a
> > particular style or model, if they are of another;
> > ..(8) disparaging the goods, services, or business of
> > another by false or misleading representation of facts;
> > ..(9) advertising goods or services with intent not to
> > sell them as advertised;
> > ..(10) advertising goods or services with intent not to
> > supply a reasonable expectable public demand, unless the
> > advertisements disclosed a limitation of quantity;
> > ..(11) making false or misleading statements of fact
> > concerning the reasons for, existence of, or amount of price
> > reductions;
> > ..(12) representing that an agreement confers or
> > involves rights, remedies, or obligations which it does not have or
> > involve, or which are prohibited by law;
> > ..(13) knowingly making false or misleading statements
> > of fact concerning the need for parts, replacement, or repair
> > service;
> > ..(14) misrepresenting the authority of a salesman,
> > representative or agent to negotiate the final terms of a consumer
> > transaction;
> >
> > I will be interested in your response, as I would rather
> > just be able to get the item you reference in your advertisments at a
> > fair price as I'm a long term customer. I also would like you to
> > actually train your CSR's how to handle objections about items that are
> > not carried by your organization even though you advertise them.
> >
> > Regards,
> > > > Waller, Texas
> >
> > PS: Section 17.50 also outlines relief available to consumers in Texas.
> >
> > =A7 17.50. RELIEF FOR CONSUMERS. (a) A consumer may
> > maintain an action where any of the following constitute a
> > producing cause of economic damages or damages for mental anguish:
> > ..(1) the use or employment by any person of a false,
> > misleading, or deceptive act or practice that is:
> > ...(A) specifically enumerated in a subdivision of
> > Subsection (b) of Section 17.46 of this subchapter; and
> > ...(B) relied on by a consumer to the consumer's
> > detriment;
> > ..(2) breach of an express or implied warranty;
> >
> > ..(3) any unconscionable action or course of action by
> > any person; or
> > ..(4) the use or employment by any person of an act or
> > practice in violation of Chapter 541, Insurance Code.
> > .(b) In a suit filed under this section, each consumer who
> > prevails may obtain:
> > ..(1) the amount of economic damages found by the trier
> > of fact. If the trier of fact finds that the conduct of the
> > defendant was committed knowingly, the consumer may also recover
> > damages for mental anguish, as found by the trier of fact, and the
> > trier of fact may award not more than three times the amount of
> > economic damages; or if the trier of fact finds the conduct was
> > committed intentionally, the consumer may recover damages for
> > mental anguish, as found by the trier of fact, and the trier of fact
> > may award not more than three times the amount of damages for mental
> > anguish and economic damages;
> > ..(2) an order enjoining such acts or failure to act;
> >
> > ..(3) orders necessary to restore to any party to the
> > suit any money or property, real or personal, which may have been
> > acquired in violation of this subchapter; and
> > ..(4) any other relief which the court deems proper,
> > including the appointment of a receiver or the revocation of a
> > license or certificate authorizing a person to engage in business
> > in this state if the judgment has not been satisfied within three
> > months of the date of the final judgment. The court may not revoke
> > or suspend a license to do business in this state or appoint a
> > receiver to take over the affairs of a person who has failed to
> > satisfy a judgment if the person is a licensee of or regulated by a
> > state agency which has statutory authority to revoke or suspend a
> > license or to appoint a receiver or trustee. Costs and fees of such
> > receivership or other relief shall be assessed against the
> defendant.
>
> ---
