Aardvark Q10 Arrived - I'm Pissed

  • Thread starter Thread starter DigitalDon
  • Start date Start date
D

DigitalDon

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Ok, I wait over a month to get the Q10. But that's OK. Got a great price and free shipping. Unpack my new toy yesterday like a kid at Christmas. It's gonna look great in my rack. Like everything I get I inspect it before installation. What the shit! The 2 monitor out jacks on the back don't even come close to matching the holes in the case. They are offset to one side by about 1/4". Absolutely no way to plug into them. I gingerly check to see if they move. Nope. I'm sure they're soldered directly to the circuit board. Some dipshit in manufacturing (or their auto component loading machine) screwed up. Where was QC? No way was this thing tested before leaving the factory. So now I have to return it and wait who knows how long (weeks?) for the replacement.

I know there's an Aardvark rep on this BBS. I gotta tell you I'm a very pissed off customer. This should never have happened. I've seen the posts concerning software problems but that didn't bother me due to the OS I use and will use for the near future. That's workable in my situation. A hardware problem is something completely different.

Please tell me this is not the start of many problems with Aardvark. It fits my needs exactly but I don't have time (or money) to waste on shoddy workmanship.

OK, enough ranting and raving. Has anyone else had problems such as this with Aardvark products?

A pissed off Aardvark customer:mad: :mad: :mad:

DD
 
At least the distributor (Samash) is working with me. They've already ordered a replacement although they can't ship it to me until they receive my defective unit. And we wait.

DD
 
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