
NL5
Unpossible!
You're right about their prices not always being competitive on everything. But they do make up for it in some ways: free and fast shipping (usually two days from when I order it), 6-12 months no interest payments with their credit card (this offer pops up a few times a year), sometimes they'll run a 10% off sale (and that's off their regular price, not some jacked up fake price), and I'm not kidding about the great service.
I've bought a fair amount of stuff from them and I've always dealt with the same salesman. There's something to be said for that. He keeps track of what gear I own so when I questions about anything, he has some sense of where I'm coming from. And once you build up a relationship, you start to get discounts that aren't made public. For example, when I bought my Blue Woodpecker, I got it for $100 cheaper than any other dealer was selling it.
They stand behind what they sell and if anything is wrong, they fix the problem in a way that causes the least hassle. I had to send a damaged piece back once and they put the new one in the mail right away without making me get the damaged piece back to them first. Not too many companies would do that.
And they give me candy.![]()
So you are generally paying the website price I take it? And, yes, good customer service is very important. I'm a tightwad though, and have always used discount vendors - and they have excellent customer service as well, plus you get 10-40% off. I will say though, Sweetwater called personally to thank me for my order after I ordered through the website, and that has bever happened before. Of course, I put my wifes number in, so she was a bit surprised. Oops.