Updating M-audio driver wipes out s/card. WHY?

[Agent47]

Eh? Is some kind of cosmic f*cking joke?

I've done this TWICE now:

I recently installed the M-audio Audiophile 192 card. Runs ok using the driver on the DVD-Rom. (Although it's a bit glitchy during a game I play). I go to the M-audio site to update the driver to the latest driver. I run the .exe... it only gives me the option to 'remove'. I do so. It tells me it's finished. Then my soundcard don't work. I mean AT ALL. I reboot... nothing. It's like it's completely uninstalled. No soundcard any more. Bye.

What the f*ck is the point of using updated drivers if they KILL your soundcard?

WTF? I mean REALLY.... WTF???

 

[Agent47]

Oh, that's mighty clever. I've just clicked again on the .exe. and it's installed it.

Some instructions would have been nice, M-audio. Or even a little notice in the install programme along the lines of 'We need to remove your current installation first. Please run this program again to complete the installation'

But oh no, it's the fking M-audio guessing-game. That company needs to sort it out.

 

[timthetortoise]

Usually 'Remove' doesn't have the same meaning as 'Install.'
And chances are it's the same version as the driver that was provided.

 

[toobalicious]

Usually 'Remove' doesn't have the same meaning as 'Install.'

+1.

And chances are it's the same version as the driver that was provided.

actually, m-audio have fairly recently updated their delta series drivers.
a

 

[danny.guitar]

When you remove something it means it's no longer there. If the drivers are already installed, trying to run the installer, it will see they are there and assume you want to remove it (some installers may also give an option for Repair). The 2nd time you ran it, it wasn't there so it installed. This isn't M-Audio, this is just how most installers work.

What I usually do, and it's probably unnecessary, is uninstall the device through the hardware manager. Then reboot, and use the latest drivers when re-installing.

If you're using XP, creating a system restore checkpoint before uninstalling usually isn't a bad idea just in case.

 

[ches1]

lol agent 47, tha same thing happened to me a few days ago and I was also pretty pissed until I figured it out

If you're using XP, creating a system restore checkpoint before uninstalling usually isn't a bad idea just in case.

what is a system restore checkpoint??(sorry if it's obvious by its name, english is only my "second" language)
why I need it and you do it??

 

[Agent47]

Thanks for your comments. I've calmed down now.

I mean really though... Some guidance or instructions from M-audio would have been nice. When you run the .exe and it only gives you option to remove your current installation. There should be clear guidance, or even a hint that you have to run the program twice to do a reinstall. I wrongly assumed that simply running it would update the drivers, plus maybe a reboot. Instead running it leaves me with a non-functioning soundcard, until I try running it again ...

One lives and learns...

 

[superspit]

Thanks for your comments. I've calmed down now.

I mean really though... Some guidance or instructions from M-audio would have been nice. When you run the .exe and it only gives you option to remove your current installation. There should be clear guidance, or even a hint that you have to run the program twice to do a reinstall. I wrongly assumed that simply running it would update the drivers, plus maybe a reboot. Instead running it leaves me with a non-functioning soundcard, until I try running it again ...

One lives and learns...

I'll get on board with you here A47.....and heartedly agree.
Some software installations can appear a little patronising, while others, the complete opposite...............I find anyway.

 

[danny.guitar]

lol agent 47, tha same thing happened to me a few days ago and I was also pretty pissed until I figured it out



what is a system restore checkpoint??(sorry if it's obvious by its name, english is only my "second" language)
why I need it and you do it??

If something bad happens and your computer gets all messed up, you can restore your system from a checkpoint and it will be just as you had it at that time.

As far as I know, this is only available in Windows XP.

You can go to it by going to Start -> Help and Support -> and towards the bottom, Undo changes to your computer with System Restore

Then it will ask you to either restore your computer, or set a new restore point.

 

[legionserial]

Some guidance or instructions from M-audio would have been nice.

lol you're kidding right?

I love M-Audio's stuff, but they fucking suck as far as support goes in my experience.

 

[Spikeh]

I was just about to reply to this thread with an elitist "Because it's M-Audio" (as I've just recently jumped ship to an RME / Presonus setup from my Delta 1010s). But then I read your post again

M-Audio's drivers are crap... each version update has it's own little problems and nuances... and only a few of the updates really worked properly for me. I won't be going back there again... installed an RME9652 HDPSP card in seconds + I'm currently fiddling around with TotalMix + DigiCheck... can I swear on here? F**KING AWESOME!

 

[Codmate]

The moral of this story is, always remove old drivers yourself before installing new ones.