trouble with AArdvark DP 24/96

[HODJA]

I searched the web for a solution, but so far found nothing, so hopefully someone here might be able to point me in the right direction..

I have an Aardvark Direct Pro 24/96 which has worked fine for about a year, but when school started to catch up with me I disconnected it and stored it out of the way while I finished up the school year. A few days ago I brought it back out to begin recording again and none of the inputs work. The outputs work fine, but I'm getting no signal in any of the inputs. I tried using all of the inputs straight from my guitar, from an effects processor, from my amp, from a condenser mic and from a dinamic mic, no signal at all from any of them.
My computer is running windows XP with an Intel pentium 4 2.8 Ghz processor, 512 mb ram. I have the latest drivers installed.

I tried to fix the problem by a number of ways.. I first tried restarting my computer, disconnecting and reconnecting the cables, nothing helped. I reinstalled the drivers, I switched the card to a different PCI slot. I uninstalled it and booted my computer up without the card and then shut-down and reinstalled the card and drivers. I've pretty much run out of ideas. It was afterhours when I was trying to fix it, so I couldn't call tech support. I e-mailed them and am awaiting a reply, and if I can't fix it by monday I will call their tech support, because I have heard good things about it.

Any ideas or suggestions or any type of help would be greatly appreciated. Thanks

--Tim

 

[Jim Y]

It's early in the morning and my eyes may not be working yet, but I don't see what recording software you are using. Can you tell us?

 

[whattaguy]

I searched the web for a solution, but so far found nothing, so hopefully someone here might be able to point me in the right direction..

I have an Aardvark Direct Pro 24/96 which has worked fine for about a year, but when school started to catch up with me I disconnected it and stored it out of the way while I finished up the school year. A few days ago I brought it back out to begin recording again and none of the inputs work. The outputs work fine, but I'm getting no signal in any of the inputs. I tried using all of the inputs straight from my guitar, from an effects processor, from my amp, from a condenser mic and from a dinamic mic, no signal at all from any of them.
My computer is running windows XP with an Intel pentium 4 2.8 Ghz processor, 512 mb ram. I have the latest drivers installed.

I tried to fix the problem by a number of ways.. I first tried restarting my computer, disconnecting and reconnecting the cables, nothing helped. I reinstalled the drivers, I switched the card to a different PCI slot. I uninstalled it and booted my computer up without the card and then shut-down and reinstalled the card and drivers. I've pretty much run out of ideas. It was afterhours when I was trying to fix it, so I couldn't call tech support. I e-mailed them and am awaiting a reply, and if I can't fix it by monday I will call their tech support, because I have heard good things about it.

Any ideas or suggestions or any type of help would be greatly appreciated. Thanks

--Tim

Before you re-installed, did you run the un-installer first? Perhaps, go into safe mode and make sure that all Aark files are removed before a re-install.

 

[HODJA]

I use the following programs:
Acid pro 4.0
Audio studio 7
cakewalk home studio

but that's not the problem, because on the direct pro 24/96 control panel where it shows all of the inputs and outputs the input meters don't do anything no matter what I plug into the inputs.

I will try making sure all aark files are gone now, i have some spare time.

Thanks

 

[HODJA]

so far no luck.. I'll call tech support tomorrow and see what they think. I have a feeling it may be a problem with the box and I'll have to get it fixed, because the power LED light doesn't light up at all, and if I press the phantom power button, the phantom LED light lights up, but very faintly. It's either that or a problem with getting the power through the PCI slots, that's my guess.

Thanks for all your help, and if anyone has any other suggestions, they would be greatly appreciated.

--Tim