N
notCardio
I walk the line
Can anyone vouch for Line 6's ability to get them a POD upgrade chip in a timely manner?
I ordered an upgrade chip from my local (Indianapolis) MARS music store (where I had purchased my POD)because at the time, the Line 6 web site said I had to go through a dealer, that I couldn't just order it directly from them. The guy at MARS took my order (and a 50% deposit) and said a week to ten days, two weeks tops. It's been over TWO MONTHS! Everytime I ask them, they blame Line 6 for not shipping, but say that Line 6 tells them there's no problem. They supposedly called the factory rep and he said he would take care of it. That was three weeks ago, no word. I used the line 6 web sight customer service, they gave me a number (not toll-free, btw) for tech support. The first two times I called them, I got voice mail and was never called back. I finally got through to them today, and they said that the problem must be with MARS, that they don't have any backlog or shipping problems.
I want to order one from their website, but has anyone else here ordered one this way, and did it take forever to get it?
Thanks for any replies, and sorry about the venting.
Maybe I should have bought a Johnson.
I ordered an upgrade chip from my local (Indianapolis) MARS music store (where I had purchased my POD)because at the time, the Line 6 web site said I had to go through a dealer, that I couldn't just order it directly from them. The guy at MARS took my order (and a 50% deposit) and said a week to ten days, two weeks tops. It's been over TWO MONTHS! Everytime I ask them, they blame Line 6 for not shipping, but say that Line 6 tells them there's no problem. They supposedly called the factory rep and he said he would take care of it. That was three weeks ago, no word. I used the line 6 web sight customer service, they gave me a number (not toll-free, btw) for tech support. The first two times I called them, I got voice mail and was never called back. I finally got through to them today, and they said that the problem must be with MARS, that they don't have any backlog or shipping problems.
I want to order one from their website, but has anyone else here ordered one this way, and did it take forever to get it?
Thanks for any replies, and sorry about the venting.
Maybe I should have bought a Johnson.