Believe me, I too was one of the legions of users out there who distrusted anything Creative. Still, I am very happy with
my 1212M as it stands. It's a quality product now and it's performance is what matters to me most.
M-Audio is a wonderful company, but I know that I, as well as some others, have received rather lame technical support from M-Audio in the past. Luckily I've needed very little technical support. I can only imagine what someone who took a chance with any one of their USB products (USB audio - best avoided) might have had to deal with.
Recently a representative from E-mu has been actively participating in many forums answering a variety of technical questions. This attempt to address specific concerns, for however long it may last, is unpreceded in my experience and has been a great help. When it comes to a company's own forums and channels of support via website, I find both companies to be equally lacking. M-Audio's site is no more supportive than E-mu's, a trend that I hope will some day change. Luckily we have forums such as these. Unfortunately, few company representatives participate in these forums so we are left to our own speculations.
M-Audio's Delta drivers supported multiple products, this was a big plus from a developmental point of view. It looks like E-mu has decided to do something similar. This will definately help with their evolution.
Either way. Technology progresses. At least we have to thank E-mu for raising the bar. If you so dislike E-mu, then you can at least hope that E-mu's new product line will force other manufacturers to offer similar quality products at lower price points.
Having had experience with both products, this is my recommendation. In the end, it's up to you to decide. In any case, you must keep an open mind and then weigh your options. In the case of the Audiophile 2496, it's a good card, but as things stand now it's overpriced.
A few sites for you (E-mu related):
Company Website:
www.emu.com
Reviews:
http://www.digit-life.com/articles2/creative-emu-1820/index.html
http://www.extremetech.com/article2/0,1558,1562422,00.asp
http://www6.tomshardware.com/consumer/20040611/index.html
Very Technically Informative Thread:
http://forum.rightmark.org/topic.cgi?id=4:472
Unofficial E-mu Forum
http://www.productionforums.com/emu/