J
JKB50
New member
Had Sound Forge 5.0 for a while, probably last used it a year ago, went to begin using it again and it will not see my CD ROM drive. Sent e-mail to tech support, they no longer support 5.0 so upgraded me to 6.0 and I have the same exact problem. When I attempt to 'extract audio' the box comes up and no drive letter ever shows up.
Using Windows 98 SE, spent a week with their tech support having me try all kinds of things with my computer, all the way up to flashing my BIOS, which took me 3 hours with the manufacture of my motherboard, uninstalling other programs I had in my system, installing other programs I never needed before, until my computer was so screwed up, it like totally crashed. Then I had to call Microsoft, spend the $35.00 tech support fee to get my computer operational again.
Uninstalled every file that had to do with Sound Forge, tried a fresh install, but still have the same problem, the program will not see a CD ROM drive in my system. The CD ROM works fine, I can listen to music, install software, burn CD's... everything, so I know it isn't the drive.
Their last suggestion was to format my system, reinstall my operating system... Something I did once before just to try and get a piece of hardware to work, and ain't about to do again! Especially when everything else works in my system. I know it has to be within the software, or a conflict with other software. They already had me uninstall my Direct CD, as I guess they had issues with that, had me install something called 'aspi' which I never had to do before when using this software.
Anyone have any ideas? Please feel free to drop me an e-mail!
jkb@pyro.net
Thanks,
Joe
Using Windows 98 SE, spent a week with their tech support having me try all kinds of things with my computer, all the way up to flashing my BIOS, which took me 3 hours with the manufacture of my motherboard, uninstalling other programs I had in my system, installing other programs I never needed before, until my computer was so screwed up, it like totally crashed. Then I had to call Microsoft, spend the $35.00 tech support fee to get my computer operational again.
Uninstalled every file that had to do with Sound Forge, tried a fresh install, but still have the same problem, the program will not see a CD ROM drive in my system. The CD ROM works fine, I can listen to music, install software, burn CD's... everything, so I know it isn't the drive.
Their last suggestion was to format my system, reinstall my operating system... Something I did once before just to try and get a piece of hardware to work, and ain't about to do again! Especially when everything else works in my system. I know it has to be within the software, or a conflict with other software. They already had me uninstall my Direct CD, as I guess they had issues with that, had me install something called 'aspi' which I never had to do before when using this software.
Anyone have any ideas? Please feel free to drop me an e-mail!
jkb@pyro.net
Thanks,
Joe