Gina 3G issues...

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musicman3eq

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Hi,

On the recommendation of these forums I bought myself a gina 3g sound card. When it came i followed all the instructions and it worked great. Its a really good card so thanks for the tips everyone.

The problems started though when I built a new pc so I had the power to use all eight channels on simultaneously. The computer just wont accept my 3g card. If I plug the breakout box in then the computer wont boot properly..... it gets to the windows loading screen then blue screens!!!!

If I unplug the breakout box then the pc will boot. It then finds the gina and installs the software. However it does not allocate it as default audio device and it wont let me select it as such. The boxes are just greyed out. I have looked in device manager and the 3g is listed under sound devices and there is not exclamation mark. It says "this device is working properly"!!!!!!

Echo have not responded to my emails yet and as I live in the UK a call to Austrailia is not what I wanted really!!! I'll do it as a last resort!

My PC Spec is....

Athlon 64 3800+ 939pin
Asus A8V Deluxe (via chipset)
2 x 1024Mb DDR 400 Ram
2 x Hitachi 80Gb 8mb Cache SATA HDD
BFG Geforce 6800GT Gfx Card
Liteon 52x32x52 CD-RW
Windows XP Pro (updated to Service Pack 1)
Echo Gina 3G (obviously!)

I am lost.... Thanks for even reading this.... I hope someone can help!!!

Liam.
 
TheEchoSite said:
PCI bus mastering interface:
* Bus powered
* Works with PCI-X (3.3/5 volt) & Power Mac G5
Click to expand...

Now it says there that it works with PCI-X..So possibly if its a PCI-X card it might not work on a standard PCI? Im probably wrong, im just thinking of ideas, i scanned the website for you and i couldnt really see anything that could make it do what its doing. Have you tried a different slot in your PC?

Who did you buy it from in the UK? Some have excellent after sales service so you could possibly try ringing them up?

Good luck!
 
I bought it from boomerang sounds in salford. I will give them a call but I am not sure they will be able to help. I have swapped it to a different slot with no effect. It worked in my old computer in a normal PCI slot. Thanks for the suggestions though. I'm just wondering if there is an issue with the VIA chipset because my old pc was NForce 2......

Liam.
 
musicman3eq said:
Echo have not responded to my emails yet and as I live in the UK a call to Austrailia is not what I wanted really!!! I'll do it as a last resort!

My PC Spec is....

Athlon 64 3800+ 939pin
Asus A8V Deluxe (via chipset)
2 x 1024Mb DDR 400 Ram
2 x Hitachi 80Gb 8mb Cache SATA HDD
BFG Geforce 6800GT Gfx Card
Liteon 52x32x52 CD-RW
Windows XP Pro (updated to Service Pack 1)
Echo Gina 3G (obviously!)

Liam.
Click to expand...

Hey Liam. If you card worked with your old system, an not with the new system then it's either a driver issue or a pci bus issue. Have you tried downloading the lastest drivers?

What slot is the pci card plugge into?? Try slot 2 or 4 instead of 1 or 3. Do you have the lastes bios for you motherboard (since you built the computer yourself)? I'm also assuming you have an integrated sound card in the motherboard? Try disabling the integrated soundcard via software or bios (if the bios give you the option).

Have fun!
 
I have just finished updating to service pack 2, I have updated both the bios and the via drivers..... the ac97 audio card that is inbuilt on the motherboard has been disabled on the bios and i have tried pci slots 3,4 and 5 but still no joy. I have spoken to echo now by email and they don't seem to have any more ideas than that. They say that if all that doesn't work then my motherboard must be incompatible with the Gina.....

Surely I am not the only person in the entire world who has tried to put the gina 3g onto an asus a8v deluxe with via Kt890 chipset. This has to be a common motherboard its asus for crying out loud!!!!! Please if anyone can shed any light on this at all i would appreciate it!!!!!!!!

Liam.
 
Ok its looking more and more like a change in motherboard is the only way I'll fix this issue. Can anyone help me choose one?? I have a athlon 64 3800, 2 x 1Gb DDr 400, 2 x 80Gb SATA HDD.....

Thanks everyone who tried to help me fix this problem!!!

Liam.
 
musicman3eq said:
I have just finished updating to service pack 2, I have updated both the bios and the via drivers.....
Liam.
Click to expand...

Hey Liam!

Have you tried re-building your computer and not add SP2?? You are talking XP correct? I know that SP2 has given a few people lots of issues, and I'm not sure how compatible ECHO is with SP2.

It would be cheaper than replacing your motherboard (if it works), but if not you loss nothing (but time).

I don't know how much mula you spent on building your own system, but I usually recommend folks to buy a refurbish system (from whomever you like, HP/Compaq, IBM, Dell, Acer, Alienware, whatever), unless they like troubleshooting problems like these or want to learn something from the process.

Good luck with resolving your problem.
 
Via chipset

I've read that the echo soundcards (layla evidently is the newer exception) don't work with any but intel chipsets. Specifically, I've heard the via chipsets will not work with the echo cards. Hope this helps.
 
Dracon said:
Hey Liam!

Have you tried re-building your computer and not add SP2?? You are talking XP correct? I know that SP2 has given a few people lots of issues, and I'm not sure how compatible ECHO is with SP2.

It would be cheaper than replacing your motherboard (if it works), but if not you loss nothing (but time).

I don't know how much mula you spent on building your own system, but I usually recommend folks to buy a refurbish system (from whomever you like, HP/Compaq, IBM, Dell, Acer, Alienware, whatever), unless they like troubleshooting problems like these or want to learn something from the process.

Good luck with resolving your problem.
Click to expand...

Looks like he dropped a nice chunk of change for the system he currently has. Seems like a waste if he gets a refurb. Replacing a motherboard would cost much less than a new system.
 
I tried it before putting sp2 on..... no joy.... thats why I put sp2 on (against my better judgement as well i might add!!!).

yeah the system was around £900 ($1800) so it has cost me a few pennies. It is working fantastic for games but the problem is whenever i put that damn breakout box on the gina... blue screen heaven!!!!

Echo have now rather unhelpfully decided to tell me that the K8T800 and the K8T890 chipsets are not compatible at all with echo products. They say any other via chipset will work fine as will an nforce2 board. The laugh of it is.... I can't find an Athlon 64 motherboard that uses nforce2 or an alternative via chipset.

I think that it stinks to be honest. There is nothing in any of the manuals or on their website that says there is a problem with those chipsets. How are people supposed to know what system to buy if there is no information about what the card will and wont work with??? Its insane...

I will replace the mobo I suppose but as Marcel from Echo has refused to recommend a specific make and model motherboard for the components I already have, I am once again firing blind. Not a happy situation from my perspective....

Has anyone got an athlon 64 system with a gina 3g and if so what motherboard are you using???

Again thanks to everyone who has tried to help....

Liam.
 
I'm glad you posted your problem. I was about to order a layla and i've got the via 800 and 890 chopset. Wouldn't a motherboard with a genuine intel chipset work?
 
musicman3eq said:
I tried it before putting sp2 on..... no joy.... thats why I put sp2 on (against my better judgement as well i might add!!!).

yeah the system was around £900 ($1800) so it has cost me a few pennies. It is working fantastic for games but the problem is whenever i put that damn breakout box on the gina... blue screen heaven!!!!

Echo have now rather unhelpfully decided to tell me that the K8T800 and the K8T890 chipsets are not compatible at all with echo products. They say any other via chipset will work fine as will an nforce2 board. The laugh of it is.... I can't find an Athlon 64 motherboard that uses nforce2 or an alternative via chipset.

I think that it stinks to be honest. There is nothing in any of the manuals or on their website that says there is a problem with those chipsets. How are people supposed to know what system to buy if there is no information about what the card will and wont work with??? Its insane...

I will replace the mobo I suppose but as Marcel from Echo has refused to recommend a specific make and model motherboard for the components I already have, I am once again firing blind. Not a happy situation from my perspective....

Has anyone got an athlon 64 system with a gina 3g and if so what motherboard are you using???

Again thanks to everyone who has tried to help....

Liam.
Click to expand...


Liam,

I have the DFI LanParty UT NF3 250GB mobo (754 chipset). It's been working so far. I haven't had a chance to tweak it since my last reformat, but it worked fine before then with raising the buffers and latency.
 
ahhh i have 939pin processor.... but the nforce 3 chipset should be the same so a 939pin nforce 3 mobo should work then. Thank you!

I don't really know why I bought a via chipset as i have horrendous trouble with them in the past.

Tyson thanks for the pcmus site.... lots of great info on there :)

Liam.
 
whattaguy said:
Seems like a waste if he gets a refurb.
Click to expand...
If you think so!
Although, I'm not sure he'll get the money back for that motherboard, unless the outfit he bought it from will allow him to exchange it or he'll have to re-sale it on e-bay or somewhere at a loss.

For $1,800 you can buy some kick ass systems (refurb or not), and building your own system is over rated, IMHO.

Hopefully he'll get his system up and running.
 
Just a thought......

Do you see the blue screen and then computer re-boots, or does the blue screen stay visible? There are specific codes and addrress listed in the error message that can be used to trouble shoot this issue. It's possible that a answer could be found if you could post the error message?
 
Maybe its different where you are dracon.... but my system would have cost me around £1500 to £2000 ($3000-$4000).... I guess hardware must be more expensive in the uk. I have never come across manufactured brand refurbs or at least not from any of the main brands (dell etc.) as this would be an avenue I would be keen to follow in the future!! I will investigate and see if refurbs are available.... Thanks for the advice tho I appreciate it. In answer to exchanging the motherboard I can't get a refund or an exchange but fortunately a friend has asked me to build him a pc and as this board has never got past booting nevermind seen any use I will put it in his and knock him £10/$20 off the price..... lol.

Ingoloid the blue screen does stay up and there are some error codes.....

I will happily post them if anyone thinks they can translate them into something I can understand and alter!!! I have an nforce 3 mobo on order now so hopefully that will cure the problem.... Echo say it will.
 
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