T
theproject123
New member
Cubase crashes on "Empty Trash". Support is non existent, multiple emails ignored
Hi guys,
After being ignored by “Technical Customer Support” for over a month now and a very underwhelming response on the official Steinberg Forum, I was wondering if anyone would be able to help me on here.
When I "Emtpy Trash" Cubase crashes very frequently. After loading the project again a window appears looking for missing files - the ones that were trashed. I record a lot of live drums/audio and need to empty the trash frequently and this process does not make for a pleasant experience when clients are in the control room or for my nerves for that matter.
I contacted Oscar Bonomi at Technical Customer Support (I use this term loosely) and I received a response saying "Trashing your preferences could help".
This is pretty generic advice that can be found on most forums. I had reported this problem multiple times previously with no success and I wanted to get to the bottom of what exactly is causing these crashes once and for all. I communicated this to Oscar sending him crash reports in the hope of a bit more of a personal response. To which he replied.
“Cubase has got more of 5000 functions, sometimes it could happen its preferences causing some clashes between its functions for different reasons.”
Aside from the poor English, yet again a pretty impersonal, blanket statement response.
So anyway - I trashed my preferences, the problem goes away for a few instances of "remove unused media" and "Empty Trash" and then the crashes return shortly after. I have trashed my preferences every day last week just to finish tracking a project – which to me is unacceptable. I make a living recording music and I simply don't have the time for this process to become a daily occurrence.
I have emailed Oscar 4 times over the last month asking how I would go about troubleshooting the problem and I'm being completely ignored.
In a nutshell Cubase’s support towards my problem is ‘Cubase has a lot of functions, it could be a lot of things – trash your preferences, if that doesn't work - you're on your own. If you’re not happy about this we’ll just ignore you until you go away’.
Quite clever really, as the silent treatment does start to work and I just live with it, but I'm hoping you guys may be able to help me on here.
I'm using Cubase 7, 32 bit (but this also happened on Cubase 6.5)
Mac Pro
OS X 10.8.2
Processor: 3.33 GHz 6-Core Intel Xeon
Memory: 6 GB 1333 MHz DDR3
Thanks
Hi guys,
After being ignored by “Technical Customer Support” for over a month now and a very underwhelming response on the official Steinberg Forum, I was wondering if anyone would be able to help me on here.
When I "Emtpy Trash" Cubase crashes very frequently. After loading the project again a window appears looking for missing files - the ones that were trashed. I record a lot of live drums/audio and need to empty the trash frequently and this process does not make for a pleasant experience when clients are in the control room or for my nerves for that matter.
I contacted Oscar Bonomi at Technical Customer Support (I use this term loosely) and I received a response saying "Trashing your preferences could help".
This is pretty generic advice that can be found on most forums. I had reported this problem multiple times previously with no success and I wanted to get to the bottom of what exactly is causing these crashes once and for all. I communicated this to Oscar sending him crash reports in the hope of a bit more of a personal response. To which he replied.
“Cubase has got more of 5000 functions, sometimes it could happen its preferences causing some clashes between its functions for different reasons.”
Aside from the poor English, yet again a pretty impersonal, blanket statement response.
So anyway - I trashed my preferences, the problem goes away for a few instances of "remove unused media" and "Empty Trash" and then the crashes return shortly after. I have trashed my preferences every day last week just to finish tracking a project – which to me is unacceptable. I make a living recording music and I simply don't have the time for this process to become a daily occurrence.
I have emailed Oscar 4 times over the last month asking how I would go about troubleshooting the problem and I'm being completely ignored.
In a nutshell Cubase’s support towards my problem is ‘Cubase has a lot of functions, it could be a lot of things – trash your preferences, if that doesn't work - you're on your own. If you’re not happy about this we’ll just ignore you until you go away’.
Quite clever really, as the silent treatment does start to work and I just live with it, but I'm hoping you guys may be able to help me on here.
I'm using Cubase 7, 32 bit (but this also happened on Cubase 6.5)
Mac Pro
OS X 10.8.2
Processor: 3.33 GHz 6-Core Intel Xeon
Memory: 6 GB 1333 MHz DDR3
Thanks