Calling Allan Hyatt (Joe Meek Issues)

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vicenzajay

vicenzajay

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Allan,

Just sent this to the generic Joe Meek email in CA:

Sir or Ma'am,

At the end of November, 2005, I purchased a brand new pair of JM-27 condenser microphones as backups for outdoor shows and recording. In the past year, we have not needed them, so the total number of uses (of the pair) has been for 3 shows total. Tonight our jazz group was playing for a small Valentine's party at a restaurant, and we decided to record the group. One of the condensers is not working at all - no signal whatsoever. We tested each cord and each hookup - one of the mics worked fine - on the same cord and in the same recording channel (with phantom power), the other mic was completely dead. I took both microphones home and hooked them up to my Allen and Heath board. Again, one worked and the other microphone was completely dead. Mind you, there is not a single scratch or mark on either of these microphones - they are brand new, and stored in their original packaging (including an airtight ziplock bag for each mic.

So now I have a "new" microphone that is two months out of warranty and needs to be fixed as right now it is a beautiful paper weight. The BIN number on the bar code strip is 030306. I do not see a serial number on the microphone itself. The other number above the actual bar code is 141482, under which is written "JoeMeek JM27". Below those words is the actual barcode.

Please let me know how (and if) you can help as it was very disheartening tonight to find this out while trying to record what turned out to be a great show.

Thanks,
Jay Burkette



So - how is the customer service right now? Am I up a creek, or will they try to take care of me given the circumstances.

The few times I used them, I actually really liked them. Really a shame that this one died before getting used over 6 hours total.

Thanks for any info and/or help,
Jay
 
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hi,
don't want to get anybody riled up here, but was thinking it
might be more polite to give mr. hyatt some time to respond directly
before posting here. i presume he would want to know if one of his products
is not working well. Again, don't take this as a personal attack.
thanks
 
Very classy. Why did you post this before you gave him a chance to reply?
 
I think it'd be better suited to P.M. Alan on the PMI forums, here: http://www.pmiaudio.com/forums/
Or even on the these forums, PM him using this link: https://homerecording.com/bbs/private.php?do=newpm&u=8751
Or how about contact them through here? http://www.pmiaudio.com/contact.html
Or call them at (877) 563-6335
Or email him directly: alan@pmiaudio.com

Alan is a stand up guy. He takes good care of their customers.

Warranties are not USAGE based. They are TIME based. He has every right to deny you any sort of replacement or repair.
If it's a dead mic, I'd say it's your own fault not putting it through it's paces while it was under warranty.

You should know that posting something like this in a public way is completely classless unless he some how wronged you.

So.... I'm sorry to say this, but I hope you continue to enjoy your pretty paperweight. Or learn how to solder. :rolleyes:
 
Bad move dude, this isn't the place to call out manufacturers, especially ones with as much class as PMI.
 
Another plus, if you call him on the phone, you won't have to spell his name right.........double goof
 
O.K. just stop.

Didn't know Allan actually was the head guy - thought he was a rep. My bad. Did not want to PM him if he was busy but allow him the time to respond when he had time to chat.

I praised the mics in my post - one's failed, I'd like to know what my best course of action is - thought this was the forum in which to do it. Again, I praised the mics as tools that I liked.

I did send the email directly to the company as an official request for help - and I did identify that the mic was out of warranty. If the decision is not to replace the capsule - fine...they would have that right.

And people need to freakin' chill on this board. It's fine for a host of people to swear - use insinuating language - denigrate products that they have not used (or used) without the least bit of tact or politeness. I'm 40 years old - lead over 150 people, and I've never been accused of a lack of tact, politeness or respect. This is what happens when people get defensive before knowing the facts.

If Allan has been hurt - I apologize to him. To the rest, please have a little patience before assuming someone is posting with a certain attitude.

Bottom line - I paid for a product from Joe Meek...retail. I have thus supported that company with more than words. My request for help with an issue should not negate that position.

Closing the thread because everyone seems to want to take offense for someone else. I'll PM him directly as suggested.

Jay
 
It wouldnt hurt to change your original post or just get rid of it. ;)
 
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