ASIO drivers blocked

[fingerbreaker]

I'm having a problem where Cubase 6 is not seeing any ASIO drivers on my system. In the device setup menu where I can select the driver I want to use, it just has one option: "no driver". Steinberg support suggested that it could be a Trojan (wow.dll or something similar) on my system blocking the ASIO drivers. I'm running MacAfee which didn't find anything and I also ran a malwarebytes scan which also didn't find anything, but I don't know if that rules that theory out or if it's just something that wasn't detected by those programs. I would like to avoid doing an operating system reinstall, especially because I don't even know if that would fix the problem. Does anyone else have any experience with this, or have any suggestions on how I can go about finding (and removing) the source of the problem?

Thanks,
FB

 

[Mr Clean]

Dumb question but have you installed the required ASIO driver?

You could try uninstalling them and installing again.

 

[fingerbreaker]

Yes and more detail: Cubase comes with a generic ASIO driver. My PC’s soundcard did not have one. But I was having trouble getting audio to play using the generic Cubase driver and Steinberg support recommended I get a soundcard with its own ASIO driver. As a fallback I could download ASIO4ALL. I did download ASIO4ALL, and that showed up as an option in Cubase but I still wasn’t hearing anything. The next thing that happened is that no drivers were showing up at all (weeks later – I rarely have time to play around with this stuff). I uninstalled and reinstalled ASIO4ALL which didn’t change anything. Then I bought a UR22 audio interface (made by Steinberg/Yamaha), downloaded it’s ASIO driver, and started Cubase with the UR22 plugged into the system. I got a pop-up asking me if I wanted to select the UR22 but after I accepted it, another pop-up said “could not connect to driver” or something like that. Then when Cubase finished loading I was still left with no drivers available in the device setup menu.

I will probably reinstall my operating system, for lack of any better options, but I’m not a computer-savvy person so this feels like I’m trying to kill a mosquito with a bazooka and I’m dreading the collateral damage from the bazooka blast as well as the possibility that the mosquito survives the blast anyway.

McAfee and malwarebytes both failed to find any offending viruses. So the argument that an operating reinstall will do the trick comes down to: I do have a virus but one that two of the leading anti-virus programs were not able to detect, or the problem is related to some other goofed up setting that would ostensibly be fixed with a complete reinstall. BTW I already tried reinstalling Cubase itself to no avail.

Thanks,
FB

 

[ecc83]

I would...
Download Microsoft Security Essentials.
Disable Macafee (in fact I would get rid entirely along with any other anti-virus software you have)

Install Msoft SE and when it has done, re-boot then let it do a FULL scan. Depending upon the size and number of your hard drives this could take all night and then some!

Download Ccleaner and run the registry cleaner. Have you tried a Restore back to pre-Cubase days? (might not have a restore point mind).

If push comes to... A full OS re-install is not that bad. I take it we are talking W7 here? Just takes a 'king long time! (well, compared to XP that is!) You should have a Recovery partition on the C drive? Go>Computer>Rclk>Manage and look at hard drives.

Did you make a set of Recovery discs on day one when you got the PC?

A general thought occurs? Do all you recording guys have a second computer? I mean a real clunker you can use in the interweb?
I picked up a perfectly decent 2.6G XP home machine from a charity shop for TEN pounds! I spruced it and gave it to one grandson. Such a machine is perfectly able to surf the net, be used for forums and to download stuff. All modem/routers AFAIK these days have 3 or 4 Ethernet ports so you can easily network the big and small machines to zap files across.

Two computers is VASTLY more than twice as useful as one!

Dave.