brzilian said:
This is no different than any other software manufacturer and I really don't see any point to your complaints. It is as if you were using something like Windows 3.1 and expecting a free upgrade to XP...
No. Wrong.
Here's the analogy:
Going by your logic, hypothetically, I have Cakewalk PA9 on my PC under Win98SE.
I upgrade the OS to WinXP. I then decide that I want to use Cubase. Cubase doesn't work. I surmise that it has something to do with the fact that PA9 is still on my system, so I decide to uninstall PA9. For some reason, PA9 does not uninstall properly, so I have to upgrade to Sonar....but I wanted to use Cubase. In the meantime this problem causes my computer to give me nasty error messages and not reboot properly. So, no Cubase until I upgrade to Sonar.
Your conclusion: Somehow this is MY fault.
Roxio flat out stated that any previous version before 5 would not work with XP on their website, not to mention that XP itself warns you of the incompatabilities before the installation, so why did you even try it in the first place?
First of all, I didn't get the email Roxio sent about this.

Maybe I was out when they phoned.
As far as XP warning me...why should I have cared, I had Nero and Pyro on the system. I should have been able to make one of them my default burner software but I was unable - as was my Microsoft certified friend, who has probably forgotten more about this stuff than you or I will ever know.
Don't blame others for your mistakes.
I had a guy over my house, a lot more qualified than you trying to fix this crap (who incidently helped me build a near-perfect DAW) and he never once came close to laying this at MY feet.