424 sent back to Tascam for repair

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clevodrummer

Tascammer
I sent my 424mk3 to Tascam for repair as on playback, it sounds like a record scratching. It pops intermittenly. It doesnt matter if its a brand new blank tape or something I recorded on. They soldered a couple of rca jacks and power input jacks and sent it back. dont want to mention what they charged at this point.

lo and behold, nothings fixed, same problem, so i sent it back over the weekend.

I thought they were supposed to be pretty good as far as their service dept.
I am sure not to happy, and I really hope they do it right this time.
 
clevodrummer said:
I thought they were supposed to be pretty good as far as their service dept. I am sure not to happy, and I really hope they do it right this time.

I had to deal with Teac (Tascam's parent company) a couple of times over a 4 track and the whole thing was like a bad nightmare. Good luck. :D
 
424 repair / teac

I am pretty pissed off. I really like the recorded sound produced by the 424mk3, and while it was out I used my Porta 02 mkII and it was a total blast. Its such a piece of cake to operate you just spend more time making music.

I dont know though. I had problems recently with the Porta 02 and sent that to a local outfit.

I really like these Tascams, but they seem to be having a lot of problems. I definetly prefer analog "sound" over digital...BUT...it sure would be nice not to have to bounce tracks. It sure would be nice to have like 24 tracks to play with instead of trying to be so creative with 4. Thats the biggest downside imho.

I told them to have the tech call me, because all the did was open it up and did a visual...thats obvious..no road test...
 
clevodrummer said:
I told them to have the tech call me, because all the did was open it up and did a visual...thats obvious..no road test...

I had the same experience. Mine had a serious problem with sound bleeding between channels. If I recorded something on one track it showed up on the next track over almost as loud as on the intended track. First the guy on the phone at Teac told me that my mic was inferior and that it might be the problem. Yea right buddy! After getting past the bullshit they had me send it in. It came back weeks later unchanged. I also took it to a local shop and they couldn't find anything wrong with it. How could anyone that doesn't know how to use a 4 track? I felt burned by the whole experience. Wasted time, money, aggravation. The one I had problems with was one of those little 2 channel Porta things. I forget the model number.
 
I'm actually in the pursuit for getting a 424 mkIII off of ebay. Looking for one with low milage on it so I can have it for a while. They seem to be the best looking 4 track recorders I have seen. You should get another and try to sync them up :) . 8 track ;) . Do you use outboard pre's, thats the route that I plan on taking. Hopefully it will sound pretty good! I cant wait. I would love to hear some of your recordings. Good luck on the repair of your beautiful 424. :)
 
Erockrazor said:
You should get another and try to sync them up :) . 8 track ;)
Actually, that would get ya 6 tracks, because you need a track on each machine to be the sync track.
 
andyhix said:
Actually, that would get ya 6 tracks, because you need a track on each machine to be the sync track.

Hey I tried. Just optimistic thats all.



EDIT-Get another 424 ... 6 track :)
 
Clevo...

my best recollection seemed to point to a magnetization problem in the head/transport and/or the tape. It's more of a "static" pop and click, and is very random, though is regular and persistent, too. I know that's a contradiction in terms! To me, it seemed to be generated in the cassette shell as the tape unspooled.

I've had this problem once before, so I've heard it and I think I know exactly the sound you're hearing. However, at the time, to remedy this problem I did not demagnetize, but I switched to another similar and unused/idle Portastudio to finish the session. Not sure if I went from a 424mkII to a mkIII or vice-versa. I believed at the time, and to this day, that it's a static and/or magnetization problem. It is a static pop, is what's cemented in my mind. :eek: ;)

It strikes me that if you demagnetized once, it may come back and have to be demagnetized again. To me, that would make sense somewhat. Static depends a lot on what part of the country, what weather conditions, what your power condition is, and even the interior static tendencies of your household furnishings, decor, carpet, etc. I'm in the high desert, so we have low humidity and static as a concern most days of the year. A factor would also be the grounding of your power source,... though I know the PSP-424mKIII is a 2-prong jobbie, but if your work table and studio area were static proned,... (rubber or plastic mats, formica table tops, etc), then this problem could be locale specific, and/or made worse by certain household/studio/lifestyle issues of static charge. Sorry to make the scope of this problem wider, not narrower, but such is the universal nature of static. You may already know that the sheer act of separating two pieces of mylar generates plenty of static, eh? (Like the unspooling of tape is peeling mylar off the spool). You gotta know that that process inherently generates a TON of static, and perhaps could be worsened or not-nullified by a high static-prone environment. :eek: :eek:

Sorry I don't have a more concise solution, or 'silver bullet', but I can relate to your frustration under the circumstances. The 424mkIII truly is a leading quality machine, and it's worth rescuing.

Tascam Service in Montebello has been flawless for me in the past, but as your problem may be a bit more esoteric, it would perhaps be difficult to troubleshoot 'in the field', hence, shipping your unit to California may change the testing constants, somewhat. I also believe that the cassette shell can carry and propagate this charge, and so testing at TEAC with a "known good tape" might not have shown up the problem, at all. Sorry for the run-on sentences!!!

Look again at magnetism and static, both of the deck and the tape. Perhaps for a blank tape it would not hurt to bulk erase and demag the tape completely before testing the 424mkIII and/or using it in a session.

Best of luck to you!! :eek: ;)
 
Bulk-erasing the new cassettes before use seems like a better idea,...

the more I think about it! :eek: ;)
 

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response to dave

Thanks Dave,

Teac said they duplicated the problem right away, and it happens with every tape, brand new blank ones, etc. I thought about the static situation, and moved the deck around the house, different outlets,etc.

As they were able to duplicate the problem right away with different tapes, table tops, etc., it should rule that out, although if one could "hear"static, that is just what it sounds like. Best description is a "record skipping" kind of sound.

I sent it back, and they are bending over backwards to fix it, and called me about three times b4 they even got the deck back.

So I have definetly not written them off. Just frustrating to pay 114.oo to solder some rca jacks, when they have nothing to do with the problem.
 
Man, that's sweet!!!

You gotta post the specific fix when it's all done, eh?

Sounds like you addressed the issue of static properly, which is sneaky and treacherous & shouldn't be ignored! For TEAC techs to be able to reproduce a sound is your best assurance that it will be fixed right at this point. Anyway, to be frustrated with $140 service charge is understandable, since the problem came back in the box too, but it seems to me there's a 90 day service warranty that TEAC should have in effect, if I'm not mistaken. So, I think you're covered now!

People await the return of your Portastudio classics! :eek: ;)
 
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