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I use Sweetwater quite often and have had problems speaking with my "assigned rep". He's never at his extention and I end up talking to one of the lesser gofers. But the service has always been good and all my orders have been processed without screwups. I wish they would have an on line...

I would recommend checking with tascamforums.com I recently aquitred a 2488 and have found a wealth of information on that forum. They have a section dedicated to the 2488. Anything you might need to know is there.