Watch out for this company (in the UK!)

  • Thread starter Thread starter spacerocker
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Do you have the means to plug the pedal into the wall outlet?
The battery leads may be damaged.
 
heatmiser said:
"Operator error?"

It looks that way. To be fair I made the same mistake...uh, minus the publicly blaming the vendor part.
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Thanks for that helpful input! Perhaps you could tell me what I did wrong? I inserted a new, fresh battery, connected the pedal up to my equipment using standard 1/4" jack instument cable (TS, NOT TRS) and pressed the foot switch. I am always ready to learn. (I only have an electronics degree, so I'm not an expert on such complicated procedures) What did I do wrong?

Fact is this - MUSIC WAREHOUSE sent me duff, second hand stuff, then walked away from their responsibilities!
 
Steenamaroo said:
Not to beat a dead horse, but which type are you using?
My point was that if you're using TRS by mistake there's a good chance it wont work.

If you've been using TS all along then your thread is probably valid. There's not a lot else can go wrong.
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It's a fair point - But I have only ever used TS connectors. I don't even own any TRS connectors!


Steenamaroo said:
If you've been using TS all along then your thread is probably valid. There's not a lot else can go wrong.
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Other than being sold faulty second-hand equipment by a shop which doen't value it's customers - MUSIC WAREHOUSE - No!
 
arcaxis said:
I have a GDI21 and just verified it will not work with a TRS plug. The LED will light when a TR plug is jacked into the "IN" jack. Is the LED not lighting? Make sure to hit the pushbutton switch to activate the pedal.
Something to try since powering up relies on the sleeve connection on the plug, is wipe down the plug with some alcohol or other electronics solvent. Perhaps if the barrel on the sleeve has some oil or other crap on it, it simply isn't making good contact. Also could take a cotton swab QTip with some cleaner and wipe the contacts in the jack

Try some other TR plugs also to see if you can get the LED to light up. I've had a few plugs that sometimes don't seat correctly in a jack because of the shape of the tip connector.

As suggested previously if you have a 9vdc wall wart adapter give that a try. TIP on the adapter needs to be (- /Neg).
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OK - Thanks for that! You have just confirmed that this unit SHOULD work with a TS plugged into the input socket. When I do this, and press the pedal, the LED does not light, and there is no sound. I have checked internally, and with a lead connected, there is continuity from the battery connector to the circuit board, and the 0V pins of the IC's. Therefore power is getting to the board, but the unit is dead - I have been sold (another) duff unit by MUSIC WAREHOUSE
 
Mark the circuit board with a sharpie or something. Send it back, and see if they send you the same one a third time. :)
 
Maybe buy something better than a used cheapo beginner piece of equipment?
Try different cables?
Make sure your input is going to the right jack?
Use wall power?
Does the output have to be connected to something?
Throw it away and buy something better?
 
LOL@ so much gnashing of teeth over a POS stompbox made by Behringer.

Also, good call on the shop sending the same unit out twice.

I'd send the unit back with a dead rat included.
 
Arcaxis - Once again - thanks for that! I will persue the refund route further first, and if that does not succeed, I will delve further into the circuitry, in which case I may well message you for the rest of the circuit! - Cheers!


Incidentally the only reason I bought this unit in the first place was as a "last resort" back-up to use live though the PA should my valve amp fail - hence the interest in getting a cheap unit, rather than something more up-market!
 
c7sus said:
LOL@ so much gnashing of teeth over a POS stompbox made by Behringer.

Also, good call on the shop sending the same unit out twice.

I'd send the unit back with a dead rat included.
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Ha ha! Yes, it's more the principle of the thing than the money.....Liking the Rat idea!...
 
Different cables

I notice there is a lot of advice concerning the different cables which might solve the problem on this pedal. (the stripes often are insulators denoting stereo or mono use) I believe they might be on the right track but the real issue for this customer is that he did not receive any of this help from the company who sold him the pedal. Given that he is in the United States, you would think the company would provide this information, either in the package or over the phone. But why wait for the phone calls? A simple flyer in the package would solve this problem, if in fact the cord is the real problem. I agree with the customer. When a company does not know how to solve simple problems for their customers, they should not be in the business. Good Luck,
Rod Norman

spacerocker said:
worst service in 30 years of playing!


I bought a second-hand Behringer GDI21 pedal from MUSIC WAREHOUSE in Colchester UK, approx 4 weeks ago for £15.

On receiving the pedal, I put a new battery in, plugged in a couple of leads and NOTHING! no red LED, no sound, nothing!

I e-mailed them, and initially they were quite helpful, and offered take the pedal back, and to send me another (second hand) pedal, which I accepted.

It took two weeks for the replacement to arrive, and guess what - exactly the same as the first! I tried it on a battery, and with a 9V power supply (of the correct polarity) - but nothing!

I have now contacted them by phone. They say the 1st pedal was sent out untested, but the second one was tested and was working. As far as I am concerned, I have now received two pedals from them which do not work! I spoke to the manager called "Lou" who refused to take this second pedal back, and refused to refund my money

THINK VERY CAREFULLY BEFORE DEALING WITH THIS COMPANY!
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Rod Norman said:
I notice there is a lot of advice concerning the different cables which might solve the problem on this pedal. (the stripes often are insulators denoting stereo or mono use) I believe they might be on the right track but the real issue for this customer is that he did not receive any of this help from the company who sold him the pedal. Given that he is in the United States, you would think the company would provide this information, either in the package or over the phone. But why wait for the phone calls? A simple flyer in the package would solve this problem, if in fact the cord is the real problem. I agree with the customer. When a company does not know how to solve simple problems for their customers, they should not be in the business. Good Luck,
Rod Norman
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Let me say once and for all IT'S NOT THE CABLES!

The cables this thing uses are normal, 2-conductor instrument cables - the ones with just one black insulating band on the shaft of the jack plug! I have checked in the behringer manual, and also on the unit itself - this thing DOES NOT USE TRS or STEREO instument cables!

The two units I was sent were both used (I wonder why the previous owner got rid of them?) and both faulty.

The blame here lies TOTALLY WITH THE RETAILER - MUSIC WAREHOUSE in COLECHESTER in the UK who sold me faulty goods then refused to provide a refund! Most likely this sort of thing wouldn't happen in the US?
 
Comments here say you are from the US - why would you purchase it from a UK company, used, for almost what a new one costs? Looks like a small local music shop.
Cheapest GDI21 on ebay right now is $4.75 + $12 shipping. Having just got rid of a Behr GLX212, I have to say their 'amp modeling' is kind of a joke. Yes, you can get some ok sounds if you adjust - but its never going to be anything like a tube amp. Reviews indicate it's noisy, too.
 
They have to give you a refund under the Sales of Goods Act (1979). Generally, if you go in quoting this and the conditions it stipulates, shops will give a refund. Details in this link: -

Sale of Goods Act - Which? Consumer Rights

Go back in with the unit, get them to try and make it work. When (if? :p) it doesn't, explain that it's therefore not fit for purpose, as described or of satisfactory quality (well, it is a Behringer, but you can expect it to work!) and you will be needing a refund. Do all this without sounding haughty or patronising and you should be golden.
 
UPDATE - I bought a band new Behringer Pedal off Amazon. It arrived today.

I put a battery in and connected it up EXACTLY the same way I did with the dodgy second hand units - and guess what - it worked perfectly!

Which proves that the second hand pedal(s) I bought were dead on arrival! (Which I knew all along, just wanted to confirm to some of the doubters...) The more I think about it, the more I get the feeling that MUSIC WAREHOUSE probably sent me the same duff pedal twice! - and now they wont refund my money!

I have now formally written to MUSIC WAREHOUSE to give them a chance to put things right! I have also instructed my bank to recover the money they took off me through my Credit/Debit card!
 
It shouldn't have taken three tries to figure out how to work the pedal. :thumbs up:
 
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