Hard2Hear said:
Light-
what part of the ES is failing so much? I figure if youre actually doing the fixing you can be more specific than Taylor themselves will.
H2H
Well, I don't do the repair work myself, one of our repair people is the shop expert on the system, but she always seems to have one or two in her pile. She has seen all sorts of problems, though. She has replaced every part of the system in at least a few guitars, though the preamp seems to be the least common issue.
In addition to the ones which actually need work, we also see a few every couple of weeks which are rattling. This is usually someone who broke a string, and the ball end fell into the guitar, and got stuck to one of the "transducers," which rattles when the top moves, and the pickup picks up the rattle. If you have an ES system, make sure you get the ball ends out when you break a string.
mishagolin said:
the idea behind the new ES system is pretty good. they are using 3 small magnets suspended in fluid to pick up the vibration of the guitar top (soundboard).
Not quite. There are two "transducers", a magnetic pickup under the fingerboard, and a hum canceling coil. The good thing is that they are all very modular, so they are relatively easy to deal with. It is all just unplugging stuff and testing the parts with an ohm-meter, though you do need a special tool to get it all out.
Everything else aside; while I am not fond of their guitars, Bob's design sense, the sound he is after, or the pickups they are using these days; Taylor is still one of my favorite companies to deal with. Everything I dislike about them is strictly things I personally dislike. Others feel differently, and that is fine, because it is just my opinion. But they have possibly the greatest customer service in the business. The only reason I say possibly is that they are in competition with Martin for this one, and Martin has a 182 year history of bending over backwards to make their customers happy. Taylor has a lot of years to go before they can compete with Martin, as long as Martin keeps up its end.
But it is always a joy to deal with Martin or Taylor, particularly when you have just gotten off the phone with Fender (where you have probably been on hold for a good 45-60 minutes, though they have gotten better), or god forbid, Gibson (where you generally have to call one of 50 different numbers, but you never know which one, and no one you call at Gibson can find out for you, so you have to try them all).
Light
"Cowards can never be moral."
M.K. Gandhi